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Business Profile

TV Program Distributors

Sportsnet Now

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

This profile includes complaints for Sportsnet Now's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sportsnet Now has 2 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I switched internet providers so I could be on fiber Optic. Since I switched my IP address has been showing as ********* where it should be ********** area. I purchased the hockey package from Sports Net so I could get the ******* ***** **** games. Since I switched I have been unable to get the ***** games as it indicates I am in the ********* area, which I am not. My address is ***********. I would like a complete refund from Sports Net, because I am not getting the ***** game, but they refuse to give it to me. I want to switch to the hockey package on **** **

    • Initial Complaint

      Date:08/10/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed 5 times for a monthly subscription to Sportsnet after I cancelled it. Sportsnet claims they were not billing me ** * ******* ** ** * ********** ******* ***** ***** ***** ***

    • Initial Complaint

      Date:28/11/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paying for services but not getting all coverage? NHL hockey on occasion game is showing it's broadcast but shows I'm blackout and not subscribed. Inquired why and how to get broadcast but get no answers???

    • Initial Complaint

      Date:18/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a plan with Sportsnet Now in French to watch 60+ Montreal Canadiens hockey game in British Columbia. Since my original payment, NO Canadiens have been accessible to me and it seems every game is not included in my plan. I have tried to contact Sportsnet through e-mail and have had no responses.

    • Initial Complaint

      Date:15/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used sportsnet throught all of this year (2023) with no issue. The problem now is that I do not want to renew my subcription but they keep trying to charge my credit card daily. There is no place on the website to remove payment information and no way to talk with anyone about the issue. There is an explanation on the website about cancelling the service but when you get to the "accounts" page, there is no info to be changed! This is absolutley ridiculous. I want my credit card information permantly removed from the site and I want them to stop trying to charge me for a service i do not want! **** **** ** **** ******* *** ******* ********

    • Initial Complaint

      Date:10/11/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've grown extremely frustrated with the Sportsnet app, which I'm forced to use for watching hockey. In previous seasons, we had the choice of using the *** **** app in Canada, at least for non-blackout games. Now, there's only one legitimate method to watch the games (Sportsnet) and the app's features are outdated and unreliable, especially when compared to the standards set by 2023 streaming services.

      For example, when I start a game in progress from the beginning, it will work fine for a few minutes then abruptly skip to live with no input from me. This ends up completely spoiling the game. This happens every time across a wide variety of devices (*********, ****** ****** and ****** ***********. To make matters worse, the only way to rewind is at 30 second intervals. But there is no point to rewinding because the stream will eventually jump live AGAIN. I spend more time fighting the buggy programming of the Sportsnet app then I do actually watching the game.

      If Canadians are going to be forced into a Sportsnet-run hockey monopoly, Sportsnet should at least ensure that their streaming service maintains some standards. Americans have ways to watch NFL and Europeans are able to watch soccer, but for some reason the CRTC does not care whether or not Canadians have reasonable access to hockey. If this were a free market, I would choose to pay any other provider because the services that Sportsnet provides are awful and not worth the expensive price tag. The only reason I, and other hard working Canadians, pay for Sportsnet is because there is literally no other legal option.

      I paid $223.99 on Sept 14th 2023 for access to NHL games through a Sportsnet Now Plus subscription but I have not had reasonable access to games because of the bugs in the app on Sportsnets end. I seek the following resolutions:

      - fix the bugs
      - refund me half of the money of the subscription because Sportsnet has ruined at least 50% of the NHL games I have tried to watch

    • Initial Complaint

      Date:18/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** Sportsnet Now App has taken a subscription service and changed me 282.49. I did not authorize this. And they offer no one to call or email. I have called ****** and they say they can’t do anything. I have email and waited on there tech support for customer service for hours with no one answering and every time someone does. The service glitches and doesn’t let me respond. I have cancelled subscriptions. Going forward but no way to speak to them regarding returning the money the took on October the 8th. How on hell is this aloud. And it looks like this is frequent problem.

    • Initial Complaint

      Date:18/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Firstly, I was charged twice for the service, they are trying to resolve that issue. Moving forward, My subscription was automatically renewed, however the service they are provided is not as advertised. I was satisfied with their service years prior, however this year it has not only changed, but you cannot watch any sports events only interviews. You cannot get a hold of them, no tech support, ** ** * ******** ****. I a refuse to pay for a service that does not exist. I want my money back immediately and move on. **** * ****** ********** ******** *******

    • Initial Complaint

      Date:15/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transacation date june 12, 2023
      Payed 15.74
      I guess Had a recurring payment set up and they charged me and i dont not use there services at all anymore. Tryed to get my money back and was not help at all. They were working on refund then said can't because i "asked" for a refund before but never received one. *********** ******* *** ********** **** *** ************ ******** ***** **** **** ******* ***********

    • Initial Complaint

      Date:26/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a SN Now subscription on March 20. Somehow a wrong email was entered on my file. I was charged $16.69 on my credit card. When I contacted SN they said they couldn't change the incorrect email. I told them I couldn't access the programming and they said they couldn't help me. Problem is, they keep debiting my credit card monthly for $16.79. I need some help here. Thanks

    Sportsnet Now is NOT a BBB Accredited Business.

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