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Business Profile

TV Program Distributors

Sportsnet Now

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

This profile includes complaints for Sportsnet Now's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Sportsnet Now (a ****** service) last year on an annual basis. I received an email informing me that my subscription had been renewed on March 28 2023 at 6am. I responded at 9am that I did not want to renew the subscription. I see now that the annual charge of $169.49 has not been refunded.

      To my knowledge, nowhere in the email communications when I subscribed to Sportsnet Now was I informed that my subscription would renew automatically for an entire year with no advance notice of the renewal. If I was informed in fine print based on a contract of adhesion, this automatic renewal provision, with no notice and no refunds, should have been drawn to my attention given its significance. **** * ********* ** ********* *** *********.

      The email address listed for this BBB complaint is the same as the email address on my Sportsnet Now account. Sportsnet Now can contact me at that email address to confirm refund.

      Customer Answer

      Date: 17/05/2023

      Thank you for this follow up.

      The day after I complained they refunded the annual payment, minus one month that had passed to that point. Subtracting a month was not really fair since I hadn’t used the service and hadn’t realized the subscription had automatically renewed until getting my **** bill.
      But I got 11 months back and so was content.

    • Initial Complaint

      Date:19/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Utilized a my ***** subscription to purchase SN NOW subscription from Sports Net. It did not work, so I contacted there only support, I have spent over 4 hours dealing with showing them in many different ways they have received money from my credit card, and all they come back with is we don't see an active account. I have no way of getting the service that I have paid for and shown them.
      * ** **** *** ******* ********* ****** *** *******

    • Initial Complaint

      Date:04/04/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Dec 2022 I subscribed to Sportsnet NOW Premium (monthly) for additional sports coverage. I should note that at the time I subscribed, I already had the Sportsnet app installed on my phone. When I subscribe via the Sportsnet app, I was prompted to “register my account” in order to activate my subscription. This is when my personal information was obtained by Sportsnet incl. my credit card, and unknowingly I subscribed for the service via *****s directly. When I tried to activate the service, it didn’t launch so I went to the ***** site to see if the issue was there. I proceeded to purchase the service via ***** ****** ** **** * ******** *** and was notified of my purchase. At no time was I made aware that Sportsnet was also charging me directly for this subscription (no monthly invoices were sent to me) and since the charges were applied to two different credit cards I was not aware of it until now. When I realized that ***** and Sportsnet were withdrawing funds (through two different credit cards) for the identical service for the months of Dec 2022, Jan-March, 2023, I cancelled my subscription to both this past week and asked *****/Sportsnet for a refund. They refused my request, confirmed my subscription with them was a different platform than *******, and suggested I approach ***** for a refund. ***** did provide monthly invoices with each monthly withdrawal while *****/Sportsnet did not. While I admit I should have paid closer attention to my charges ** ***** *** **** ********* ** *** ** ** ****** ****** the fact of the matter is I only had the one subscription service and I was being charged twice. *** ********* ************ *** ** *** ********** *** *** *** ********* ******** **** ********** ** ***** ** ****** ******* **** **** **** ********** ** *** **** ******* ****** Can anyone help me resolve this so I can get a refund?

    • Initial Complaint

      Date:31/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I won a **** ** *** *** prize from *** ******* of 6 months of Sportsnet Now on 30 March 2023. When I tried to redeem the code it was not valid. The message gave several reasons why it didn't work. What it boils down to after spending over an hour with customer support they claim that I cannot use the code because I am already a customer and already used a previous offer. T*** ** *** ********** ** I won the prize and it must be honored.

    • Initial Complaint

      Date:25/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a paying subscriber to SN Now for over one year. I use the paid app via my smart tv, laptop or ****, all in my home. Several times over the last year, the app has switched from allowing me to access the streaming that I am paying for, to a screen that reads "Not Subscribed." I am paying for the subscription and have all the documentation that I am being charged via ****** **** Store and my Credit Card. When I try to navigate and troubleshoot the problem from the company's online chat there is no response. When I search out information from the FAQ or online directory, there is no response. I am paying for a product that they will not allow me to use. This has happened several times over the last year *** * **** ********** ** *** ********

    • Initial Complaint

      Date:03/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 1st, I paid the following for a monthly subscription to Sportsnet Now:
      Receipt Number: ***********
      Sub-total: $12.74
      GST: $.64
      Total: $13.38
      Package Purchased: SN NOW Standard
      I live in Edmonton, Alberta, Canada and am supposed to be able to watch all ******** ****** games live, according to their website. Since paying for the subscription, there have been 2 games that I have attempted to watch and both times, I received the following error message on the sportsnet mobile app:
      "This content is not available within your subscription package. Please contact *********************** for more details."
      Four things should be noted here, 1) this content is supposed to be "available within my subscription package", 2) that this message only comes up when I am connected to wifi or a direct lan connection; I am able to watch the game live when I am only connected to my mobile data, and 3) I sent the above email address from the error message a summary of my issue and was immediately sent an automatic response email stating:
      "Message blocked
      Your message to ********************.ca has been blocked. See technical details below for more information. The response from the remote server was:
      *** ***** Recipient address rejected: Access denied. ************* ***************************************************** *, and 4) there is now phone number available anywhere to contact them in the event that this email address is auto-blocking emails.
      It should also be noted that I have tried to watch games on my *********** 4 and computer's web browser and received another error message stating: "Playback error: streaming is not available in your region. SN NOW is only supported in Canada *********)"
      ***** ***** **** ******* ********** ******* ********* *** **** ** *** *** ******** ***** ** **** * ****** ****** ***** ********************************************************************************* ***** **** ** ********* ** ***** ****** *** *** ***** *********

    • Initial Complaint

      Date:22/10/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for SportsNet Now October 2022. I subscribed to watch the ******** ********* games. On the site it said if I paid for the premium package I would have less blackout periods. I didn't have a number to call to get clarification and I didn't see a blackout calander while subscribing. I haven't been able to watch any of the ******** games I tried to watch so far so I used the chat support to ask why. I was told I will only get 30 games. I was also told that I would have gotten the same amount of games had I bought the standard package. I asked if I could be refunded for the extra cost of the premium package and the rep said no I was past my buyers remorse period. He told me to email the issue to *********************** and they may help. When I emailed my email came back blocked. I would like to be refunded money I paid over and above the standard subscription.

    • Initial Complaint

      Date:14/10/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Sportsnet Now premium for the *** live access (as Rogers forced the *** Live app away this year for their version). I received emails in the summer stating that I would "experience the exact same service as *** live just in a new home" and "enjoy the same service you have had with *** Live on SNNow with more new features". So far after a week of preseason and two days of regular season this has been nothing but false advertising on Rogers behalf as the service is nowhere near the same. This is the list so far:

      - missing games that would have been available on *** live
      - lower bitrate for playback resulting in choppy and poor quality of games
      - replay of games still have the poor playback quality
      - randomly inserting commercials over the actual game resulting in missed goals (10 times during the *********** game alone)
      - 720p streaming vs 1080p
      - no option for home or away broadcast that was available with *** Live

      And sadly the list goes on. They charge $200 a season for this and are not providing me the same service as they had promised.

    • Initial Complaint

      Date:06/10/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept 27, 2022 I purchased Sportnet Now Premium based on the following which was available on the internet at *************************************************************************************************-2022-2023-season

      What *** content can I expect with a subscription to SN NOW PREMIUM?

      Users will get access to the same out-of-market games on SN NOW PREMIUM that they previously enjoyed on *** LIVE, including games from all Canadian and American networks. As the destination for out-of-market games in Canada, it will offer these same games blackout-free, regardless of which broadcaster is producing the game on TV.

      None of the games that i'm interested in are available on Sportsnet Now compared to last year when all of the games that I wanted were available on *** Live.
      * **** **** ****** **** ******* ********* **** ***** *********** ***** ** *** ********* ********* ***** *** after numerous attempts at trying to come to a resolution ******* to date, have refused to issue a refund based on there so called 5 day refund window even though the issue didn't come to light until after the 5 days

    Sportsnet Now is NOT a BBB Accredited Business.

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