We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Hosting

Tucows Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Complaints

This profile includes complaints for Tucows Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tucows Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Tucows Inc

      96 Mowat Ave Toronto, ON M6K 3M1

    • Tucows

      4288 Pier North Blvd. Suite A Flint, MI 48504

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/02/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are writing to express our concern about a recent change in *****'s email filtering practices. We have observed instances where legitimate emails are being completely blocked instead of being sent to the spam folder.

      This issue has impacted all ***** email users, including myself, my spouse, a friend, and some of my clients. Emails from trusted senders, such as *********@*************.com, Registered Investment Advisor newsletters, bank emails and newsletters, are being blocked entirely.

      This approach raises serious concerns:

      1. Loss of important information: Users are missing critical emails due to this overly aggressive filtering.
      2. User control **********: Users should have the autonomy to decide what constitutes spam, not the email provider.
      3. Potential for missed opportunities: Blocking legitimate emails can hinder communication with important contacts.

      We believe the current practice of completely blocking suspected spam is unacceptable. We urge ***** to adopt a more user-centric approach, where all emails, including suspected spam, are delivered to the user's inbox or spam folder.

      We have identified an instance where a legitimate financial newsletter from *********@*************.com was blocked due to a bounced header, indicating suspected spam. However, this was not a case of malware.

      ******* ********* ***** ******* ******** **** ** ****** ********************************************************************************************************** ******* ***** ********************** ************ **************************** *************************************** We kindly request that you escalate this matter to your upper management for immediate review and implement necessary changes to ensure legitimate emails reach users. Blocking emails solely based on suspicion of spam undermines user trust and contradicts best practices for email management.

      Thank you for your prompt attention to this critical issue.

      Sincerely,
      **** ******

      Customer Answer

      Date: 21/03/2024

      I’ve heard from the company, and the matter has been resolved.

    Tucows Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.