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Business Profile

Ecommerce

Delight Ray

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed on February 11 2025 for a $143.09 product that was described as genuine. I was concerned as after the order was placed as it was being shipped i received a notification that it was being shipped from ***** but the device is manufactured in ***. I then purchased the same device from a local store and compared the two - sure enough this company sold me a counterfeit, fake product.This business is selling is just reselling items from ********** then shipping to customers while saying the products are legitimate. In my case, the item they sent me could have been purchased for $10 from ********** I have called, emailed and sent a letter with no response.

  • Initial Complaint

    Date:13/05/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased an online item. We were told it was returned because the address was wrong but it wasnt. We have repeatedly asked for shipment of the item or a refund but we get no response

    Business Response

    Date: 16/05/2024

    Thank you for bringing this matter to our attention through the Better Business Bureau. We understand your concerns regarding the purchase of Instant Laser Dark Spot & Tattoo Remover and apologize for any inconvenience this has caused.


    Upon reviewing our records, we noted that the item was returned due to an address issue. We sincerely apologize if this was not the case and appreciate your patience as we resolve this matter. We are committed to ensuring that you receive either your ordered item or a full refund as promptly as possible.

    We have also responded to your email in the timely manner.


    To expedite the resolution, we have taken the following steps:
    Verification of Address: We are re-confirming the shipping address to ensure there are no errors or misunderstandings.


    Immediate Reshipment/Refund: We are prepared to reship the item to the correct address immediately. Alternatively, if you prefer a refund, we will process this request without delay.
    Direct Contact: To ensure direct and efficient communication, please contact me personally  via email at ********************************.


    We aim to rectify this situation to your satisfaction and prevent similar issues in the future. Your experience is important to us, and we value your business. Please let us know your preference regarding the reshipment or refund, and we will act accordingly.


    Thank you for your understanding and cooperation. We look forward to resolving this promptly.

    Customer Answer

    Date: 16/05/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Customer Answer

    Date: 29/05/2024

     
    Complaint: 21703168

    I am rejecting this response because:

    I filed a complaint earlier. This is the file # ********B059A. I agreed to accept receipt of my purchase, but I have had no communication with the company and the product has not arrived. I am seeking communication with this company. You should have details already from my previous submission,



    Sincerely,

    *************************

Delight Ray is NOT a BBB Accredited Business.

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