Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Window Installation

Verdun Windows and Doors

Reviews

Customer Review Ratings

4.67/5 stars

Average of 476 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromMICHEL D

    Date: 01/08/2024

    5 stars
    very professional work done on all 5 windows with great looking results and complete clean up after the work was done we recommend this company to anyone looking for new windows

    Verdun Windows and Doors

    Date: 06/08/2024

    Thank you for your kind words! We're delighted to hear that you're pleased with the professional work on your new windows and the thorough cleanup. Your recommendation means a lot to us. Thanks for choosing Verdun!
  • Review fromKay P

    Date: 01/08/2024

    5 stars
    I absolutely love my new windows and door! I have seen people walking by my home stopping to admire them! Thanks so much Verdun! No issues with the intsallation. I'm very pleased.

    Verdun Windows and Doors

    Date: 06/08/2024

    Thank you so much for your wonderful feedback! We're thrilled to hear that you love your new windows and door and that they've caught the attention of passersby. We're glad the installation went smoothly and that you're pleased with the results. Thank you for choosing Verdun!
  • Review fromLien V

    Date: 31/07/2024

    5 stars
    I am very satisfied with the Verdun installation team. They were nice and friendly.

    Verdun Windows and Doors

    Date: 06/08/2024

    Aw! Thank you! We hope you love your new window!
  • Review fromLynne D

    Date: 31/07/2024

    1 star
    While there seems to be nothing wrong with the quality of the single plain door or installation, it took 22 weeks for my order to be completed. I contacted the company numerous times to ask for updates -- reiterating each time that this door was required to secure the house due to a police wellness check damaging the side door severely. Responses were slow and inaccurate, always just a week or two for delivery... But that time passed with no updates. No one has reached out with any explanation why it took this long to produce a windowless, molding free black slab door. It cost $3300 and did not even include a handle and a lock. I presumed the premium pricing would provide good results, but I presumed incorrectly. A very average door that took a lot of money and an extreme amount of time to receive.

    Verdun Windows and Doors

    Date: 05/08/2024

    We apologize for the project timeline taking longer than originally estimated. We work hard to meet our estimates, but sometimes delays are out of our control.If there is any concern with the product or the installation itself, please let us know so we can take the appropriate steps to correct it. You should expect great results when choosing Verdun, and we want to assure you that is what you receive.Thank you for bringing this to our attention.
  • Review fromDebbie P

    Date: 29/07/2024

    5 stars
    I ordered a new front door from Verdun in January. I wanted a specific color. Door was installed today and looks amazing. The installers were great, kudos to them. I recommend this business.

    Verdun Windows and Doors

    Date: 30/07/2024

    Thank you for your positive review! We're delighted to hear that you love your new front door and that the specific color you wanted turned out just as you'd hoped. Our team works hard to ensure our customers are satisfied, and we're pleased to know our installers did a great job. Your recommendation means a lot to us. If you need anything else in the future, please don't hesitate to reach out. Enjoy your new door!
  • Review fromKoko M

    Date: 26/07/2024

    5 stars
    Very professional friendly staff. ***** and **** were here at 7:00 am sharp and did an awesome job with both doors. Top Marks!

    Verdun Windows and Doors

    Date: 29/07/2024

    Thank you for choosing Verdun and for the excellent feedback for the installers! We really appreciate it.
  • Review fromTim F

    Date: 24/07/2024

    5 stars
    Today we had a somewhat complex installation: replacement of a set of three patio windows including a door. The installation was efficient and professional. As well the installers were very helpful in related matters. We highly recommend this company.

    Verdun Windows and Doors

    Date: 25/07/2024

    Thank you for your fantastic review! We're thrilled to hear that you found your installation to be efficient and professional. As Ottawa's window and door experts for over 40 years, we have the experience and expertise to handle any installation, no matter how complex. Your recommendation means a lot to us. If you need anything else, please don't hesitate to reach out!
  • Review fromBill W

    Date: 23/07/2024

    5 stars
    The 2 men showed up 30 min early & didnt waste anytime getting to work.They cleaned up during & after **************************** .Before leaving I was told what needed to be done before installing the new unit & why , which I appreciated.They did a great job & the new patio door looks terrific.Thanks to ************ partner.

    Verdun Windows and Doors

    Date: 24/07/2024

    Thank you for your feedback! We're glad to hear that ******* and his partner explained the process clearly and did a fantastic job with the installation and cleanup. We're thrilled that your new patio door looks terrific. If you need anything else, feel free to reach out.
  • Review fromGetahun G

    Date: 23/07/2024

    5 stars
    The job and service from the beginning to the end was perfect meet my expectation

    Verdun Windows and Doors

    Date: 24/07/2024

    Thank you for your feedback! We're delighted to hear that everything met your expectations from start to finish. If you need anything else, feel free to reach out. Enjoy your new windows!
  • Review fromShawn C

    Date: 22/07/2024

    4 stars
    Very pleased with my windows and doors. Great Quality windows and professional installation. The cost was very reasonable. Wait time for installation was less than quoted. Only complaints were long waits waiting for sales person to respond to my emails or texts and for some reason only one of our rooms was left uncleaned and coated in dust. Otherwise a perfect experience.

    Verdun Windows and Doors

    Date: 23/07/2024

    Thank you for sharing your feedback with us. We're thrilled to hear that you are pleased with your new windows and doors, and the professional installation. It's wonderful to know that you appreciated the early availability and installation.We sincerely apologize for any delays in communication and the oversight in cleaning. We appreciate you bringing these issues to our attention, as it helps us improve our service. We will address these shortcomings to ensure we provide you with a 5-star experience in the future.Thank you once again for your valuable feedback and for choosing Verdun for your window and door needs.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.