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Business Profile

Auto Services

Thornhill Toyota

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Erez D

    Date: 14/12/2023

    I am writing this review with immense disappointment and frustration after my recent experiences at Thornhill Toyota dealership. During a routine oil change appointment, I was approached by one of their employees who suggested additional repairs. However, I declined the proposal as it seemed unnecessary at the time. To my surprise, just 30 minutes later, I received a call from a customer service representative stating that I had two nails in my tires that needed immediate attention.
    This incident ****** ********* ** ******* ** felt eerily similar to a situation I had encountered five years ago with my previous car when I visited the same dealership for an oil change. Once again, I was informed about having two nails in my tires that required fixing. The persistent repetition of this pattern ****** **********, leaving me uncertain whether it's an astonishing coincidence or an attempt by someone at the dealership ** **** ***** *****. Although I lack concrete evidence, the consistent occurrence of this issue during my visits to Thornhill Toyota has left me dissatisfied with the level of trust and transparency at the dealership.
    I expected a reputable dealership like Thornhill Toyota to prioritize the welfare of their customers and their vehicles. However, this recurring situation has left me questioning ***** *********. While I cannot definitively accuse anyone at the dealership ** ********* ******** without concrete evidence, I believe it is crucial to share my experiences ** ****** **** ****** *** ***** *** *** **** ******** **********
    *** **** ***** *** ******* ***** ***** ** ** **** ***** ********* ** ** ******** ** *** **** ****** **** ***** ** **** *** ***** ***** Unfortunately, Thornhill Toyota's repeated occurrences of suggesting tire repairs during oil change appointments have left a sour taste in my mouth.

  • Vinoth S

    Date: 11/11/2023

    ZERO TRANSPARANCY!!!
    **** ******************
    ZERO CUSTOMER SERVICE!!!
    ZERO COMMUNICATION!!!
    ZERO RESPECT!!!
    Unforgettable ****** experience. I tried complaining to ****** ****** and no much response.
    ****** **** *** **** ***** ********** ** *** ***** **** ** *** * ****** *******

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