Reviews

This profile includes reviews for Nuborrow's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nuborrow

  9131 Keele St Unit A6 & A7 Vaughan, ON L4K 0G7

  
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  Nuborrow

  900 2025 Willingdon Ave Burnaby, BC V5C 0J3

  

Review Details

• Review fromCody S

  Date: 23/08/2022

  5 stars

  Cody S

  Date: 23/08/2022

  Very efficient, good customer service, walk you through every detail and break down were you money will go to. Best place I've ever dealt with.

  Nuborrow

  Date: 28/09/2022

  Thank you so much for leaving our team this review and for choosing Nuborrow! Adam R. President Nuborrow

• Review fromVicki P

  Date: 20/06/2022

  3 stars

  Vicki P

  Date: 20/06/2022

  I have to tell you I am getting nervous. We were prepared to move forward but when we asked to see a copy of the loan offer to review, we have been repeatedly denied. Financial matters are very important and need to be considered carefully, why cant we be provided with a copy of the offer and it's terms and conditions to review?

  Nuborrow

  Date: 28/06/2022

  Thank you ***** for your feedback.
  
  As we have explained in detail, mortgage brokers can only follow the process set out by each lender. You cannot walk into a bank and ask for mortgage documents to take home and bring back.
  
  Our process offers a complete review of the documents and goes into great detail to ensure all clients understand both the situation and the solution.
  
  I am puzzled why you would leave this review? You have already asked for the report to be moved to a new brokerage and this was completed.
  
  Should you have any other concerns please feel free to email me directly

  Vicki P

  Date: 28/06/2022

  Please review all of our email interactions with your employee, as what you describe was not our experience at all. I am leaving this review due to a lack of honesty, transparency and cooperation when working with Nuborrow.
  
  When we met to review the loan information, it was an ***** document which was full of errors and included borrowing funds for items that were not supposed to be included. The lender (who we reached out to independently when we got uncomfortable) confirmed that we should have been able to review the documents that they had provided. The lack of transparency was not on the lenders part.
  When I asked about doing a review of the loan documents and the appraisal, your representative texted me, and told me that she had "no reason to lie about the numbers", and still no documentation was provided.
  
  When I asked for a copy of the home appraisal, we were told that Nuborrow did not have the document and that Nuborrow could not provide it to anyone because it belonged to the lender. When we reached out to the lender, and copied your team, the lender confirmed that the appraisal was not theirs and that it belonged to Nuborrow. Now the appraisal is suddenly with Nuborrow and able to be sent.
  
  In addition to this, I was very displeased that when working with Nuborrow I was told that our loan was approved, and that we needed to go ahead with a home appraisal at a cost of over $500. Only after we had spent that money on the appraisal, did we find out that the "fees" associated with a loan through Nuborrow was going to run at almost $18,000. These fees should have been disclosed prior to having us layout any funds out of our pocket for the home appraisal.
  
  I leave this review as a caution to others because of the items outlined above.
  

  Nuborrow

  Date: 29/06/2022

  Thank you Vickie for updating your review.
  
  I personally transferred the appraisal to the brokerage you requested. The home appraisal process works as such:
  
  - The brokerage orders the report based on the lender's requirements (it is for the purpose of lending).
  - The brokerage submits the report to the lender. they do not have the right to send it to you until they have had the appraisal company transmit the report to close the mortgage. (which is why when you emailed the lender they said they didn't have a copy to send you)
  - The report is not for the homeowner, it has to be transmitted to a lender or another brokerage. Each appraisal company has a different process for transferring and the home owner redacted copies (which is what you received).
  
  The worksheet you reviewed during the meeting is a worksheet and has items that either should be paid out with the refinance or is a good idea based on each client's needs and current situation. It is why we review these payouts before close.
  
  You did get a copy of the loan documents from the lender and contacted the lender directly. This led to the lender deciding to not proceed with the purposed mortgage offer.
  
  Borrowing costs are based on the lender that agreed to lend based on each client's situation so there's no standard cost quote that can be relied on because every client and every home is different. Since some mortgages are based on equity it requires an appraisal upfront.
  
  Hope that helps clear up any further confusion.
  
  Again, feel free to contact me via my email as you did for the appraisal and I'd be happy to discuss further and see how we can help.

  Vicki P

  Date: 01/07/2022

  Your comments above are absolutely **********. I have spoken to the lender and they would be thrilled to work with us. We will be seeking legal action against you for posting the comments above. I see now how you do business.