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Insurance Agency
Sonnet InsuranceThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.17/5 stars
Average of 46 Customer Reviews
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Review fromDana D
Date: 08/07/2024
1 starDana D
Date: 08/07/2024
I've had sonnet since 2022. This year I received a $9103.00 increase. When called to discuss I was told they had a 23% company increase which is $422.51 on my current policy. I was then told they can not change anything on the policy because due to the area I live they have a hold on policy changes due to what is going on in the province I live. He then told me the policy doesn't renew for 30 days so I have time to find other providers.
My replacement cost was $300,000.00 that has changed to 1.1 million.....REALLY.
The insurance is now more then I pay for my mortgage. Its absolutely ridiculous.
*** ** ** *******Sonnet Insurance
Date: 12/07/2024
We always appreciate feedback from customers regarding the handling of their policy or claim. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: https://****************************************Review fromYelyzaveta Z
Date: 27/06/2024
1 starYelyzaveta Z
Date: 27/06/2024
I had the worst experience with this company.
There is no customer service - just some FAQs online.
Policy changes go significantly up in just a month or two. Nothing can be done about it and no justification from Sonnet's side. But you've already signed a contract for a year and are hooked.
I haven't had any claims done with them but I bet it is the same "policy" *** ******.
I will never get back to this company once I can be unhooked in a year.Sonnet Insurance
Date: 02/07/2024
We always appreciate feedback from customers regarding the handling of their policy or claim. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: https://****************************************Review fromRM
Date: 11/06/2024
1 starRM
Date: 11/06/2024
** * ***** **** ******** ***** * ****** They took out money when ever they wanted, which caused NSF issues, then at the end they did it again. They charge you NSF’s for money being taken out on when ever date they want, they are quick to cancel the insurance euh oh they charge extra charges for, then **** ****** ******* they tell you to re-submit a quote so they charge you more plus the extra charges. **** **** *** *** ***** ***** You can never talk to someone other than chat and all they do is tell you generic answers. I honestly think they have options for responses and they push that. When I was chatting with a few people they tell you totally opposite things and still are no help. When, and if you’re able to get ahold of an actual person, they are no help. You ask something and they tell you a generic answer of no help. They also will hang up on the chat super quick but when you have to wait for them ten minutes between answers then it’s fine. I tried calling and texting. When I talked to an actual person it was like talking to a brick wall, because they are there only to be a voice. Chatting to people that have no idea what they’re talking about is just as bad.
A horrible company, but you pay for what you get. It’s cheaper so you get the help that reflects that.
So them taking out money when they want and the horrible customer service is just a mess and they are no help.
* ** **** * **** ********* ******* *** **** *** ****** ****** ** **** ** **** *** ******** ** *** ******** *** *** ** ***** ****** ** *** ******** ******Sonnet Insurance
Date: 17/06/2024
We always appreciate feedback from customers regarding the handling of their policy or claim. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: https:******************************************RM
Date: 17/06/2024
That would be completely useless *** ****** ******* *****. I am still waiting on a refund that I was supposed to get two weeks ago and an email from Sonnet still also supposed to get that two weeks ago. Sonnet doesn’t care about their clients! That’s been proven!Review fromTori M
Date: 25/04/2024
1 starTori M
Date: 25/04/2024
My truck was stolen March 1st. It’s now April 25th and I still haven’t received any settlement. They’re saying it’s because the truck was found, which restarts the whole process. I gave them all the information regarding that on March 21st. April 12th no one picked up the truck or went to look at it. I still haven’t received any settlement from them. Even when calling the adjuster and leaving voicemails saying “please call me back” I get emails saying “sorry I missed your call”. Timelines they give are not accurate and you’re lucky to get the response of “I’ll keep you posted as soon as we can move forward”. I’ve had to take a loan to purchase another vehicle since their claim is taking so long, leaving me with interest I shouldn’t be dealing with.
Their rates are great. But if you have a claim, at least in my case, their rates reflect the service.Sonnet Insurance
Date: 01/05/2024
We always appreciate feedback from customers regarding the handling of their policy or claim. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: https://****************************************Review fromBryan l
Date: 19/04/2024
1 starBryan l
Date: 19/04/2024
I changed my address and was told on there web site my insurance would increase to 301 per month. Then was charged 391. Also they wouldn’t give me access to prove my side of the argument. There online system is horrendous. **** **** ** ****** *** *** **** ***** ********* *** ********** **** *** ****** *** *** **** **** **** ** *** *** ** **********Sonnet Insurance
Date: 23/04/2024
We always appreciate feedback from customers regarding the handling of their policy or claim. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: https://****************************************Review fromDeborah D
Date: 08/04/2024
1 starDeborah D
Date: 08/04/2024
I would NOT recommend them. I had to change my debit card as a result they cancelled my premium and then charged me for it. When i followed up with numerous calls they were very vague about the resolution time period. When they final gave a resolution, they reinstated my policy without notifying me and then charged me again. When I asked for written notification and for them to charge me for the period I was aware of, they sent me a very ************* email stating they revoked the reinstatement. So in other words, they had time to message me with unreasonable and negative responses but did not have time to resolve my issue or respond to my inquiries. ****** ** ******** * ****** *** ** **** ******* ********* ********Sonnet Insurance
Date: 15/04/2024
We always appreciate feedback from customers regarding the handling of their policy or claim. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: https://****************************************Review fromTaramay C
Date: 17/01/2024
1 starTaramay C
Date: 17/01/2024
**** *** *** *** *** ********** ******** **** ****** *** *** ***** *** **** *** ** *** ****** ************ **** **** ******* ** **** ** ************* ** ********** ** *********** **** *** *** *** ******* I was a victim of a hit and run, and the claim was dealt in amazing fashion, so I gave a good grade UNTIL...
I had a small fender bender, well I had zero damage but the other party stated there's was over $2,300. I wanted to discuss this with the adjuster and confirm they even got my email, I spent 5 hours on the phone with 3 different customers service persons, each if whom couldn't answer anything. The emails when unanswered and unconfirmed. I went up the chain of command, still nothing, went to their ombudsman, was told I didn't go through the chain properly, then finally got a response from another adjuster who told me not to contact them any further. I haven't even received the confirmation my adjuster got any of my requests to confirm he got my email.
So this experience alone is set the tone for a "don't bug us, you got cheap insurance what else do you want" attitude.
As well my tenant insurance goes up drastically... I've never in all my years as a renter paid more than $25 a month, can't justify more than that.
** **** ****** **** ***** **** *** *** *******Sonnet Insurance
Date: 02/02/2024
We always appreciate feedback from customers regarding the handling of their policy or claim. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: https://****************************************Review fromWilliam B
Date: 22/12/2023
1 starWilliam B
Date: 22/12/2023
Got a high renewal despite no claims and no driver change. Decided to cancel Sonnet and move to *****. I did the online chat with the Sonnet rep and asked how much of a refund I would get.
She took a moment to do the calculation and said about $64. That was fine so I decided to cancel the next day.
Now I get an email from Sonnet saying they want another $24 and I won't be getting the refund of $64. They basically told me THEIR rep made a mistake and they won't honour the refund she said I would get. I have a copy of the chat transcript where she told me the refund I would get.
So, morale of the story is you cannot trust Sonnet to stand behind what their rep tells you over a lousy $64. Ombudsman and FSRA here I come.Sonnet Insurance
Date: 10/01/2024
We always appreciate feedback from customers regarding the handling of their policy. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: ****************.Review fromCarly M
Date: 14/12/2023
1 starCarly M
Date: 14/12/2023
After a year with Sonnet I decided to move to a different city. Trying to change the address on my policy has been the most frustrating experience ever. I spoke to literally 15 different people over the course of 2 months, had the issue escalated 4 different times, and still they have not been able to change the address on my policy. It is a significant price decrease, and no one seems to be able to solve the problem. This should be a very simple change. It is actually ridiculous. I wish I would have moved before my policy was renewed because I definitely would have cancelled it and went elsewhere. **** ***** ***** **** **** **** ********Sonnet Insurance
Date: 21/12/2023
We always appreciate feedback from customers regarding the handling of their policy or claim. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: ****************Review fromJassica B
Date: 18/11/2023
1 starJassica B
Date: 18/11/2023
** * ***** **** ** ****** * ***** I put in a claim on September 22 and I’m still waiting to hear anything from the insurance company. I’ve talk to my insurance rep three times since my accident I’ve called I’ve emailed back I’ve left messages and I get nothing back.from them they made me find my own shop then when I found the shop, it took me another two weeks to get a hold of them just to get my car sent to the shop. I’m out of a rental car. I have no way to do my day to day life ***** ******* ****Sonnet Insurance
Date: 22/11/2023
We always appreciate feedback from customers regarding the handling of their policy or claim. For more information about how to file a complaint with Sonnet Insurance, we encourage customers to visit the following website: ****************
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