Reviews

Review Details

• Review fromAmir A

  Date: 04/01/2024

  5 stars
  I’ve been a customer for a little over a year and was extremely happy with their devices; unfortunately mine had a power issue and became obsolete. I contacted customer service and within 4 days including shipping there and back to me, my device was replaced and they included a gift. At no point was I met with resistance. Absolutely shocked by how outstanding this interaction was.

• Review fromDebi D

  Date: 20/12/2023

  5 stars
  I am so happy with this company. They have wonderful products that work reliably. They respond immediately when a problem occurs and sent me a new unit when mine could not be fixed. I was never left feeling as though I was ignored and each email was answered promptly. I can not give enough praise. Excellent product and service. Well done Arizer. I am hooked.

• Review fromMiguel B

  Date: 13/12/2023

  1 star

  Miguel B

  Date: 13/12/2023

  They produce shoddy unreliable products, dance around the problem, charge you more to repair, and the products ultimately fail anyway. I tried to trust their promises but time and time again has shown their workmanship is subpar and they refuse to offer service. ***** *** **** **** ******** ****** ***** ********** *****
  

  Arizer

  Date: 19/12/2023

  Thank you for your detailed feedback. We pride ourselves on the quality of our products and the customer service we provide, and we're very sorry to know we have let you down. We apologize for any misunderstanding, and would like to reassure you that we're here to help. We're just waiting for your response to our last email, and we'll send you another follow up now. Thank you in advance for your patience and continued cooperation, hoping to hear back from you soon.

• Review fromTrevor H

  Date: 09/11/2023

  1 star

  Trevor H

  Date: 09/11/2023

  Long time ****** user, first one lasted 3 yrs or so , so bought another lasted less than 2 yrs , tried a third and only lasted a couple months before it overshot temp and started a combustion of the herb. Bought from ***** ******* as a member they said they keep my purchase on file but when warranty was required they told me i need the receipt (no warranty) So i have bought 4 over the past 5 yrs and end up with nothing that works, loved the vaporizer when working ,but 4 with the same issue error 5 ...tried arizer customer service but with out receipt ***  no help for a 4 time buyer. Guess I'm stupid., thinking quality would improve did not want to leave bad review but after 4 tries I am frustrated with this product/company.
  

  Arizer

  Date: 18/12/2023

  Hi ******, thank you for feedback. We are very sorry that you've experienced these issues and for the frustration caused. We pride ourselves on the quality and reliability of our products and it's very unlucky you've experienced so many issues. The defect rate of our products is much less than 1% so your experience is not typical of most of our customers. Please note that we do not have record of purchases made through third party retailers, but since you had mentioned having trouble hanging onto receipts, we offered that for any future purchases you could provide us your proof of purchase at that time so we would be able to keep record of it for you. We have also explained in past communications with you that dated proof of Purchase is required for Warranty Service, but despite you not having this we still offered to push a Warranty Claim through for you. This Warranty Claim is still open/valid and we do hope you send your device in soon so we can get your device fixed up under limited warranty as quickly as possible for you. Please reach back out to us by email and we'll be happy to help.

• Review fromPatrick H

  Date: 10/09/2023

  5 stars
  Customer service was excellent. I had two products fail with the dreaded Error 5. One was still under warranty and the other was not. The item under warranty was replaced at no cost to me and I was offered a significant discount on my next purchase for the item that was no longer covered. Arizer does stand behind their products, and being from Kitchener I'm quite happy to support local. Quality products and great service.

• Review fromKellen A

  Date: 10/07/2023

  5 stars
  It is rare that I am impressed with a company's customer service, but Arizer has managed to do that. Not only is it the best vaporizer that I've bought but when it stopped working towards the end of the warranty period, they did right and sent me a replacement with zero hassle involved. I really appreciate the way they handled the whole situation. Thanks!

• Review fromShawn A

  Date: 19/06/2023

  2 stars

  Shawn A

  Date: 19/06/2023

  I used my Arizer I for seven years without issue. When it finally died I happily bought an Arizer 2. It worked for a little less than 2 years before it wouldn't charge. I changed batteries and cords. It wouldn't charge. So, I bought another. This lasted less than 1.5 years before the same thing happened. My third Arizer 2 has now done the same thing and won't charge. Cable and so forth changes make no difference. error code 2 spells the death of a unit, apparently. That is $1,000 (including taxes) on Arizer in a short period of time (total cost of my last 3). Economically, they are a waste of money. I love the units but their charging issues are simply unsupportable and render an otherwise fine product to be a waste of your time and money.
  

  Arizer

  Date: 12/09/2023

  Thanks for your review, we're very sorry to hear you've experienced these issues. The defect rate of our products is less than 1%, so it's very unlucky and unfortunate you experienced these problems. We do offer limited warranty on our products and encourage you to email our service team directly (*******@******.com) so we can help you get back up and running.

• Review fromJustin H.

  Date: 20/02/2023

  1 star

  Justin H.

  Date: 20/02/2023

  ****** Is only form of payment I can pay because I'm from US. The order declined when I tried to attempt to pay via website. Got text from bank did you issue this charge said yes they replied your card will be shut off for 3-5 minutes before its restored. I waited tried to charge it lagged but went through . Normally you get redirected to the website I did not.. I got a receipt from ****** but not Arizer. I reached out to Arizer their sales rep Jessica responded showing the dashboard on the site that the orders declined..I explained all this to her sent her about 20 screenshots between my bank account to ****** Receipt to even the dispute I had to file because she won't just look at their business ****** or email to see my payment confirmation? Back and forth I have just gotten same response when ask to talk with someone else or for her to check Receipt records via ****** or email no response to that. Just the record from their website which failed to redirect or Receipt my order. ????? if someone asks for a supervisor don't ignore or question it
  

  Arizer

  Date: 06/06/2023

  Thank you for your review. We're sorry to hear you had trouble placing an order on our website and that you're unhappy with the level of service you received. Customer satisfaction is extremely important to us and we regret that we let you down. Due to a rare glitch, your ****** payment was received but the order showed as a Failed transaction in our system. Jessica was not immediately able to access our ****** account to confirm this, but at our earliest possible chance the ****** account was reviewed, the transaction was identified, and the payment was refunded according to your refund request submitted through ******. Once again, we sincerely apologize for the inconvenience and frustration.