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Business Profile

Insurance Companies

Billyard Insurance Group Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Billyard Insurance Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Billyard Insurance Group Inc has 11 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:16/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently contacted an insurance company and they gave me a quote after telling me they fully looked into my history and got me to sign a contract and everything was a go! After a day or 2 of signing the contract they called me back saying they made a huge mistake and didn't see some information and that my rate was going up! I told her that wasn't fair and that I shouldn't have the rate they quoted and agreed to or I wouldn't have left my old insurance as the new insurance is alot more expensive now! They won't let me cancel it and it hasn't even been a full month and told me if I want to cancel my insurance I will have to pay this month and a huge penalty! The same day I asked why I havnt got any actual insurance papers or a date when my payments come out she said they havnt started the policy and I'm on a temporary one! The temporary one expired and I drove around with expired temp insurance without knowing! ** ** **** ***** **** * **** ** *** **** *** **** ***** **** ****** ** if I dodnt catch the insurance being expired I would have got a fine and my insurance would have increased again! She said herself it hasn't gone threw yet so I don't know why I can't cancel it

      Business Response

      Date: 23/11/2023

      Hello,

      On November 15, 2023, the Manager of our Billyard Insurance Group Milton Branch engaged in a productive conversation with our client and presented a resolution to address the issue at hand. 
       
      In response to the insured party's decision to secure insurance coverage elsewhere starting November 13, 2023, our office received approval from the insurance company to cancel the policy on a pro-rata basis.  This approach will ensure that the client maintains continuous insurance coverage, and that there are no cancellation penalties incurred.  The client will pay premium only for the coverage in place from the inception date of September 23, 2023, to the requested cancellation date of November 13, 2023. 
       
      The proposed resolution was agreed upon by ***** ******.  ***** has signed the cancellation request, and we have processed the cancellation with the insurance company effective November 13, 2023 at 12:01 a.m. 
       
      On November 20, 2023, we conducted a follow-up with the client to ensure that all their concerns had been effectively addressed. We are pleased to report that the client confirmed the successful resolution of their concerns.

      Sincerely,

      Billyard Insurance Group Head Office

      Customer Answer

      Date: 23/11/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

      Customer Answer

      Date: 15/03/2024

      In December I sent a complaint about an insurance company *** *** **** ***** ****** ** **** ** *** ** **** ****** You guys contacted them and they said everything was ok and I didn't owe them anything! Now I got a letter in the mail from a collecting agency saying I owe them money

      Business Response

      Date: 25/03/2024

      Tell us why here...

      As
      indicated in our previous response on November 15, 2023, the Manager of our
      Billyard Insurance Group Milton Branch held a constructive dialogue with our
      client, offering a resolution to address the prevailing issue back in November
      2023.

      In response
      to the insured’s request to seek insurance coverage elsewhere effective
      November 13, 2023, our office obtained approval from the insurance company to
      cancel the policy on a pro-rata basis. This approach was implemented to ensure
      uninterrupted insurance coverage for the client, thereby avoiding any cancellation
      penalties. The client agreed to remit premiums solely for the coverage from the
      inception date of September 23, 2023, until the requested cancellation date of
      November 13, 2023.

      ***** ****** signed the required cancellation request form which was submitted to
      successfully process the cancellation with the insurance company, effective
      November 13, 2023, at 12:01 a.m.

      It has come
      to our attention that the premium for the time on risk had not been settled,
      resulting in the matter being forwarded to Collections and further escalation.
      Billyard Insurance Group’s Head Office has contacted ***** ****** to provide
      clarification, and he has confirmed his understanding of the outstanding
      balance. We are pleased to confirm the client has committed to making the
      payment on March 29, 2024. This email correspondence transpired on March 12,
      2024.  We will also follow-up with ***** ****** after March 29, 2024 to ensure the balance has been paid and there remains no outstanding concerns.

      Sincerely,

      Billyard
      Insurance Group Head Office

      Customer Answer

      Date: 29/03/2024

      I should only have to pay the original quote that I signed! They basically tricked me into a more expensive rate! The original price always 120 not 190 

    Billyard Insurance Group Inc is NOT a BBB Accredited Business.

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