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Business Profile

Windows

Consumer Direct Windows and Doors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Consumer Direct Windows and Doors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Consumer Direct Windows and Doors has 4 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:16/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had all are windows and doors replaced in August one window they put in was 10 inch to small we been trying to get them to replace it since then they seem to keep giving us the run around.

      Business Response

      Date: 05/12/2022

      We installed 12 windows, 1 patio door and 1 entry door.  1 window was the wrong size and had to be reordered.  Unfortunately it took much longer than anyone expected to receive the reordered window.  The customer has every right to be upset.  In good faith, during this period of time we haven't requested or received the balance due of $13,000 on the entire contract.   We are scheduled to install the 1 reordered window this week and are working on compensation to ensure this customer is completely satisfied and knows we appreciate their business.

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