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Business Profile

Boat Dealers

Legend Boats

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my boat to legend October 2022 for an insurance claim repair. I had agreed to pay the $1000 deductible and a 100 hour service for $450. All other work I was told would be covered by insurance. After approximately 10 months and a lost boating season Legend is now telling me they will not release my boat unless I agree to pay for storage/boat wrap/oil change that I did not agree to pay. I have a large garage to ************* and I do my own oil changes. I refuse to pay for something I did not agree to pay.

    Business Response

    Date: 17/10/2023

    Thank you for bringing this matter to our attention. After reviewing your account, we found discrepancies in language used to explain covered costs and we failed to properly explain those costs to you. As a result of this review, we have waived the storage, boat wrap , oil change and winterization charges and we will provide you with an updated invoice through the email associated with your Legend Boats account. Your new invoice will reflect the $1000 deductible and the 100-hour service performed by Legend Boats. Additionally, there will be the insurance payment that remains outstanding.

    Thank you for the opportunity to work through this issue with you and if you have any questions, dont hesitate to reach out directly to me at ******************************** 

    *********************
    Director of Customer Service

    Customer Answer

    Date: 20/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:25/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept. 22, 2022, I purchased a boat, *************** from ***** Powersport in *****, ON. The boat is a Legend 15 Allsport Ser.# PLX58725H223.; the motor is a Mercury 40 H.P. When I got home with the boat, I noticed that there was a defect in the bottom of the boat. I believe the part is called a spray rail. One of the rivets was broken off and the piece does not fit flush to the hull. I contacted ***** Powersports right away, but they asked me to bring the boat in next spring (spring 2023) as boating season was almost done. I brought the boat back to ***** Powersports in April 2023. They attempted to fix it but were unable to, as the whole interior of the boat needs to be removed to fix it. They informed me that it will have to be returned to Legend Boats, which is in *********, ON. They contacted Legend Boats and I was informed that Legend Boats tried to say that I did this myself. Fortunately for me, I took some pictures of the boat at ***** Powersport before I took possession and you can see the defect. ***** Powersport sent pictures to Legend, proving that the boat was delivered with the defect. *******, the Service Manager at ***** Powersport has contacted Legend Boats numerous times, but they seem to ignore him. I tried to contact Legend Boats 2 weeks ago. My phone call went to voicemail and they haven't contacted me back.I would just like to have my boat fixed. Apparently its an expensive fix to have done.

    Business Response

    Date: 05/09/2023

    *********************

    In reviewing this matter the customer has provided additional pictures along with a clear explanation as to when the failure was first noted. This better allows us to aid in the repair, and warrantable processing of the repair. 
    Based on the information provided this is a warrantable repair. Due to the complexity of the repair, the decision has been made that this unit will be authorized to be returned to Legend Boats headquarters for the required repairs.
    Legend Boats warranty department has communicated with the dealer on the decision, and the instructions to alert us as to when the boat is ready for return. A representative of Legend Boats will reach out to the client directly to discuss this decision ensuring that he will be taken care of for this repair. We will also inquire if there are any additional concerns to address at this time. We apologize for any breakdown of communication in this matter as we were unaware of the attempt to contact us by the customer. 
    We look forward to resolving this matter with the customer back on the water enjoying his boat.

Legend Boats is NOT a BBB Accredited Business.

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