Complaints

This profile includes complaints for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

• 

  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:19/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a Canadian Military family posted to the United States on Official Orders. ** ******* ****** ** *** ******** ****** ** **** * *** ** **** ******** ********* *** ****** **** *** ******** ***** ****** **** *** ******** ******* ** ******** ** *** ****** ******* After contacting both Canadian and US customer service several times, our warranty is not being honored as stated. In July 2022, our 2020 Ram 2500 needed 3000$ of warranty work completed. Luckily the dealership in the US honored their word and performed the warranty work without reimbursement. Our truck currently needs more service work to be completed and we are being told that our warranty is voided because it is imported to the US, even though the warranty manual clearly states that we are exempt from our warranty being voided due to being Military members on official orders in the United States. As we are stationed in the US for 3 years we were legally required to import and register the vehicle in the US.
  
  Due to these issues we have had with this vehicle, we have been forced to utilize rental vehicles as we try and navigate this warranty issue. Customer Service has provided no assistance even with several phone calls, hours on hold and case numbers open.

  Business Response

  Date: 20/01/2023

  We appreciate you bringing this matter to our attention.  Customer was advised that we are currently reviewing the matter. We will follow up with the customer once we have updates. 

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The new van came with a defective seat cover, the dealer replace the cover with a incorrect cover, and promised to replace the cover with the proper part when the manufacturer sends them one, they received a new cover from the manufacture, the replaced cover was having issues at the stiches, it was improper stitching, the dealer says this is not a defect, i complained to FCA Canada they said this is not a defect, if anyone see the seat cover they will say this is not proper and is defective.
  I am attaching some pictures for you to view, as the defect in stitching at the seam is clearly visible

  Business Response

  Date: 17/01/2023

  We appreciate you bringing this matter to our attention. Customer was advised that there is no hesitancy on FCA's part to comply with the provisions of the warranty; however, as noted in the warranty information booklet, coverage applies to factory defects only. The seat cover concern was reviewed with our dealership and our FCA specialists and they determined that the seat cover is within FCA standards and there are no defects and no repairs are required. 

  Business Response

  Date: 20/01/2023

  We appreciate you bringing this matter to our attention again. The seat cover concern was reviewed with our dealership and our FCA specialists again and they confirmed that the seat cover is within FCA standards and there are no defects and no repairs are required. While we regret we could not provide a different reply, we hope our customer can appreciate our position. 

  Customer Answer

  Date: 24/01/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  the picture of the seat cover clearly shows, the stitching is not proper at the seams, how can a brand new seat cover be like that, if it is suppose to be like that than ******** has to change covers in every car, the cover has to sit flat not the way it sits in my ********, I mean please ask ******** to look the seat covers in the car and confirm if they are looking like the one in my Pacifica, the cover looks as if it is 10 yrs old, my 10 yr old car leather seating did not have that type of issue. 

  ******** has to own up and change the cover
  
  
  
  **********
  
  ****** *****

• Initial Complaint

  Date:09/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4th 2022 I went to Vancouver from Victoria on BC ferries leaving my ******** ******** 2018 in the BC ferries car park. When I returned on March 6th my car was dead and had to be jumpstarted. I went abroad on March 12th 2022 and arrived back on April 1st to find the car dead again. On taking it to my local dealership they said the battery needed replacing, so we replaced it. On August 16th I parked my car at The ******* hotel Vancouver airport and went on holiday. Arriving back off holiday on the 31st August we found the car with another totally flat battery. The batteries were replaced again and the car was taken into out local dealership ****** ***** Victoria BC repeatedly but they could find no parasitic drain and suggested that the previous replacement battery had been faulty. New battery was installed. Dec 15th 2022 - took car to local garage to get battery checked before driving to Seattle. Battery is in excellent condition. Drive to Seattle on 19th Dec and park at ******* ****** ****** airport. Car is left there until we return from holiday on Jan 4th 2023. Once again battery is totally flat, and once again we had to replace it. This is our 4th battery in less than 12 months and no one can find the problem. I have a car that can’t be left undriven for more than a few days without having to replace the battery.,

  Business Response

  Date: 12/01/2023

  We appreciate you bringing this matter to our attention.  We have attempted to call the customer to review the concern.  We weren't able to reach the customer yet. We do not provide assessments or technical assistance by correspondence or over the phone. Any technical information from FCA Canada is distributed to our dealer network.  The customer will need to bring the vehicle to a FCA dealership that can work with FCA's technical support team to resolve the ongoing battery concerns. 

  Customer Answer

  Date: 12/01/2023

  
  
  Complaint: 18703870
  
  
  
  I am rejecting this response because the vehicle is once again with ****** ***** and I am once again without a car. In addition, I am out of pocket for 3 main batteries and 2 auxiliary batteries that no one seems to want to reimburse me for. ****** ***** cannot find a problem with the car so goodness knows when I'm going to get it back. 
  
  
  
  Sincerely,
  
  
  
  Debbie Morton

  Business Response

  Date: 13/01/2023

  We appreciate you bringing this matter to our attention again. We are currently in communication with the customer and our dealership and are working to have the vehicle fixed. We have advised the customer FCA Canada will not hesitate to offer warranty on Mopar parts, however FCA Canada is not able to cover any repairs done with aftermarket parts.  

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2016 *** 1500 ECO Diesel truck. FCA has failed to resolve recall issues. I have several recalls on the engine in the vehicle I bought that can lead to a complete failure of the motor or fire and FCA has no parts and or practical solution to the problem. The vehicle is 7 years old now it has 42,000 KM and I'm afraid to drive it as it can suffer from a complete engine failure or fire. Either situation is dangerous and would lead to excessive cost or loss of vehicle. All the issues listed are understood to be true and document in the recall notices sent to all owners of these diesel trucks as actual safety hazards in the recall and or known failures. Although FCA says it has a (repair) for one recall the EGR cooler fire issue it is documented by owner's to cause a sever hesitation no throttle response situation's creating extremely dangerous driving. Customers in the USA have been compensated in a nation wide lawsuit but nothing for the owners of the identical product in Canada. The whole product marketing of the truck engine was know and proven deception that led to the lawsuit and penalties imposed in the USA. The manufacture is failing to come up with parts and or a timely repair for my vehicle to keep it safe for reliable use. I would like them to buy it from me at market value or replace the truck with another equal valued truck with no safety issues. FCA has not acted in good faith with owners of these trucks in Canada or made timely efforts to ensure the safe operation or reliability of their product.

  Business Response

  Date: 04/01/2023

  We appreciate you bringing this matter to our attention. We have advised the customer that the parts and remedy are available for 6 of the 7 outstanding recalls  on his vehicle. Customer was advised to contact a FCA dealership to complete the recall repairs. FCA Canada is working to obtain the remedy and parts for the 7th recall and will send a follow up recall letter when the remedy becomes available.  FCA Canada will ensure that the vehicle is repaired as per FCA standards however FCA Canada will not replace or buyback the vehicle. 

  Customer Answer

  Date: 06/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: FCA acknowledges the defect in the high pressure fuel pump and that the pump is unreliable as noted in the recall but refuses to do anything about the matter unless the pump fails. When the high pressure fuel pump fails it causes a catastrophic engine failure due to metal parts from the pump being sent into the engine. FCA refuses to acknowledge the need to replace the fuel pump before the imminent failure that would cause a unsafe situation during a complete loss of power to the vehicle. FCA acknowledges the problems with the high pressure fuel pump but refuses to give any indication that they have procured new pumps and refuses to acknowledge if they ordered the parts to repair the vehicle. FCA has made clear its intent on letting the fuel pump fail before a remedy is offered. FCA refuses to bring the vehicle in for repairs. FAC refuses to provide timeline for replacement parts. FCA refuses to repair a known recall defect in my vehicle which can cause a unsafe situation until the vehicle is rendered inoperable or someone is possibly injured. FCA refuses to repair the defect which they acknowledge can cause a dangerous event and have potential life threatening situation. FCA refuses to repair the problem of the eventual failure of the high pressure fuel pump decribed as being defective or unreliable in the service recall. FCA refuses to repair the vehicle until the customer is stranded and left without a recourse but to be at the mercy of FCA to repair the vehicle. FCA has is acting in bad faith in a know situation that could cause bodily harm to the operator of the vehicle and anyone in or around the vehicle during a failure. FCA  refuses to fix a known defect unless it is under their terms and at their convenience and discretion regardless of the hardships in may besiege upon the customer due to loss of income personal well being or mental duress. FCA is not acting in good faith they are trying remove themselves after identifying and admitting a part or product that is deemed (defective). I am still requesting  the defective fuel pump described in the recall of my vehicle replaced in good timely fashion by FCA like any other defective part identified in previous recalls on my vehicle. Every other recall on my vehicle that a part is deemed defective I was offered a replacement part installed at no cost. I expect nothing less from FCA in this situation, a defective part has been identified and it need replacement as described in FCA recall
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 09/01/2023

  We appreciate you bringing this matter to our attention again. However, we have contacted the customer and advised that FCA intends to repair the recall Z46 (high pressure fuel pump) free of charge (parts and labour), however, the part and the repair procedure required to provide a permanent remedy for this condition is currently not available. FCA is making every effort to provide the part as quickly as possible, and will send another recall notice in the mail when the remedy part is available.  Customer was also advised that in the meantime if there are any issues with the high pressure fuel pump to visit any FCA dealership that will perform a diagnosis and an interim repair until the recall remedy becomes available. 
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty on a ram 1500 and a wheel bearing broke when I was in port hardy BC( 200 km from the nearest FCA service center) I brought it to the local gmc dealership and they diagnosed the problem. I said the truck is under warranty so I'll drive it the 200 km and get it fixed. The gmc dealership called the FCA service center and explained to them that the bearing is done and it is unsafe to drive that far to get it serviced. The FCA service center in comox bc said to get it fixed there and then call the FCA warranty phone number and get a reimbursement. So I got the work done paid and called the FCA warranty center, they informed me that they don't cover work outside of their service centers and I will not be reimbursed. So now I'm out 900 dollars!

  Business Response

  Date: 04/01/2023

  We appreciate you bringing this matter to our attention . Our customer has been contacted and notified that like most other manufacturers of consumer products, FCA Canada requires that warranty service be performed by a factory-authorized service facility. This also allows us to monitor warranty repairs and provides the opportunity to have the vehicle inspected prior to service being performed. We advised the customer that we are not able to reimburse repairs done at an independent facility with non ***** parts. 

• Initial Complaint

  Date:21/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2022, I purchased a *** 1500 Limited truck with less than 24000 kms from a FCA Islington DEALERSHIP at 5476 Dundas Street West, Toronto. The *** ****** who did the paperwork tried to sell me things I explicitly said no to and did not give any consent to all the charges. After several weeks they gave me a small refund but not full amount of incorrect charges. This lady even told me they will increase my interest rate if I don’t take all of the add ons and warranties. I told her I am being manipulated into and forced to buy all these things. She said what if Truck breaks down after basic warranty and tried to scare me. Now I haven’t even driven this truck for 15000 kms and truck is completely useless and is not working for over a month in less than year of purchase. Local dealership in Sarnia does not have any spare parts to fix the truck for another month they said. Truck is sitting in parking lot as it can not be driven without alternator generator and start up hybrid kit. This happened a day after my basic parts warranty expired. I want a full refund or a settlement or an exchange. I cant go to work without my vehicle and I am paying 1280 dollars plus insurance on a this 2020 Limited top of the line Ram1500 truck. The lady who sold me this truck said this truck was never sold to anyone other than father of owner of dealership and mostly sat in dealership for two years. How is newer top of the line truck just completely broke down useless un driveable in less than a year less than 15000 kms driven and total kms are 35000 only still. Please help

  Business Response

  Date: 23/12/2022

  We appreciate you bringing this matter to our attention.  We attempted to contact the customer and left messages and advised that FCA Canada  is making every effort to provide the part as quickly as possible and FCA is working with the dealership to repair the vehicle. The factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify.. However, FCA Canada is not able to refund or exchange the vehicle. 

• Initial Complaint

  Date:14/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took Delivery of a *** 3500 Diesel with the ***** Transmission in early August . Bought from ******* ********. Got it outfitted for work with racks/tool boxes. 3 weeks later the transmission stopped working properly.
  3 weeks later they were still trying to decide what to do with it. Nobody called me, i needed to push them along.
  They ordered a transmission but could not give me a date. I needed to call them again for a date. They said Dec 1st it would arrive & a few days to install. I called Dec 6th & nobody could answer me about anything to do with it. Said they would call me back & never did. I ended up calling them back & some receptionist had to find out. She let me know it would be now Dec 19th & 4 or five days to install. Well that would be Christmas & 16 weeks from when I took it in. My company( ** ******* ***) has been paying me a lease on the vehicle & the insurance ( about $900 a month) I am president of the company & am driving a **** **** **** *** as a rental will not have capacity for tools & ladders. There is only 2,100 kms on the truck & I asked them to restart the warranty as I am losing my warranty in their parking lot. They have thus far refused with no response from Fiat ******** Canada either who I also talked to. The lack of response indicates to me that they are going to do nothing for me. First off I need someone to actually connect with that cares, second I need my warranty restarted, third option is either legal action of the news media. ** ** * **** *** ***** ** ** ******* ** ********** * *** **** ******* ** **** **** ** ** ********** ********** *** ** ***** * **** ********* ** ******* ***** ** **** ** ***** ***** ******* * ***** * ***** ****** ******

  Business Response

  Date: 19/12/2022

  We appreciate you bringing this matter to our attention. We are currently in communication with the customer and are working with our dealership to obtain the part and to fix the vehicle.  FCA is making every effort to provide the part as quickly as possible.  However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. 
  
  

  Business Response

  Date: 04/01/2023

  We appreciate you bringing this matter to our attention again. We are currently working to obtain the parts and to repair the vehicle as per FCA standards. The customer was advised that FCA is making every effort to resolve this concern.

  Customer Answer

  Date: 04/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they are still not addressing my issues about future warranty & loss of warranty months 

   All they are doing is apologizing. Even when they phoned me.

  They tell me parts came in last week but I still do not have a truck 

   They need to restart my warranty as I only have 2,117 kms on a 5 month old truck 

  Example: Brakes warranty 25,000 kms or 6 months. Now that it has sat & they are all rusted is that fair to only give me 2 more weeks on my warranty

  The same goes for electrical, & batteries which have been dead for 3 months in sub zero weather

  Their own warranty clasifies a reasonable time as 30 days as does the government of Canada

  4 months is not reasonable & I'm not asking for anything other than what I was promised with a new truck
  
  
  
  Sincerely,
  
  
  
  **** *********

• Initial Complaint

  Date:01/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had to sell our **** ***** ******** (due health and financial) an extended warranty was purchased at the cost or approx $4500 when we bought the vehicle. I am unable to cancel the warranty, the warranty stays with the vehicle not the person who purchased it. The warranty will not be advertised or used as the Dealership sells their own. I’ve asked the FCA to provide me with a pro-rated refund. My emails have been ignored. The dealership it was purchased from blatantly says no. I was never made aware it was not cancellable… although I never thought I would be in the situation I’m in either.
  
  Seems very ridicous

  Business Response

  Date: 01/12/2022

  We appreciate you bringing this matter to our attention.  We have advised the customer that as per the service contract -extended warranty terms and condition the plan cannot be cancelled and refunded after more than 60 days since the purchase date. As per our records the plan was purchased in January of 2022 and is past the 60 days so it cannot be cancelled. We have offered to send a copy of the terms and conditions to the customer. 

  Customer Answer

  Date: 01/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I wasn’t ever told I could not cancel, although I didn’t think I would be in this position where I had to cancel. The amount paid for the warranty isn’t a small amount, and that warranty will never be used. How is that a fair, responsible or reasonable practice for a massive company.  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 02/12/2022

  We appreciate you bringing this matter to our attention again. We have contacted our customer to reiterate our position. The extended warranty can't be cancelled after more than 60 days since the purchase date and FCA provided the dealership with a copy of the terms and conditions that should have been provided to the customer at the time of purchase.  While we regret we could not provide a more favorable reply, we hope our customer can appreciate our position. 

• Initial Complaint

  Date:01/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I bought a new 2019 ***** *** in May of 2019. I had noticed that my rear bumper had a couple rust areas on it. This was not stone chip rust but rusting through the bumper. I have a 3 year 60000 km warranty bumper top bumper and a 5 year 100000 powertrain and rust coverage. I only have 50000 km on the truck and Riverside ***** (Prince Albert)and FCC Canada representing ***** says I'm out of warranty and they have determined that it does not qualify for the 5 year rust warranty. Its nice that they can make that determination which is convenient for them A quote was submitted to get the bumper sanded and painted which was approx.. $1000. I feel that a truck with 50000 km should not be rusting and they are falsely advertising their warranty stating rust warranty is 5 years. This is fraud and I'm very disappointed with the service and their decision making at this time. My claim number is ******** with FCC. Their phone number is 1 800 465 2001 and i was talking to *****.

  Business Response

  Date: 01/12/2022

  We appreciate you bringing this matter to our attention . Our customer has been contacted and notified that within the 3 year or 60,000km (whichever occurs first) basic warranty, FCA Canada will not hesitate to assume the rear bumper repair costs. However, after the warranty terms have been exceeded, any charges are the responsibility of the vehicle owner. The basic warranty coverage for this repair expired in April of 2022 and the customer’s vehicle is not subject to a recall for the rear bumper. We have advised the customer that the rear bumper is not part of the outer panel corrosion warranty (5 years or 160 000 kms whichever occurs first). 

  Customer Answer

  Date: 01/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  *** **********

• Initial Complaint

  Date:23/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2022 **** ***** ******** L last year. It came with free oil changes. Yesterday my daughter took it in for me to get an oil change. She said the engine light came on and the motor was smoking. There was no oil in it. The dealer- ***** *****, ******* SK. towed it back to the dealer (60 km) and said they added oil and it would be fine. I owe $79,000 on a vehicle that has had the motor run dry. There is no way that is acceptable. They refuse to help us.

  Business Response

  Date: 24/11/2022

  We appreciate you bringing this matter to our attention. We are currently in communication with the customer and our dealership and are working to ensure that the vehicle is repaired as per FCA standards. 

  Customer Answer

  Date: 30/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  the company called me and said it was fixed when in fact it was not . I drove an hour to pick it up and the engine light was still on and the smell of burning oil was awful. Just adding oil will not fix any potential damage that was done by the error . It is too expensive of a vehicle to assume this “easy fix” is sufficient . 

  
  
  
  Sincerely,
  
  
  
  Melissa Byers

  Business Response

  Date: 01/12/2022

  We appreciate you bringing this matter to our attention again. We have been in contact with  our dealership that confirmed that the vehicle has been repaired as per FCA specifications and is ready to be picked up. We have advised the customer to go to the dealership to pick up the vehicle. Customer was advised that if there are still issues FCA will work with the dealership to ensure that the vehicle is repaired as per FCA standards.