Complaints

This profile includes complaints for Stellantis Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Stellantis Canada

  P.O. Box 1621 Windsor, ON N9A 4H6

• 

  Stellantis Canada

  1 Riverside Drive West Windsor, ON N9A 5K3

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2020 Dodge Ram pickup from ** dodge dealership brand new. Had many computer problems including the back sensor faulting after we had two back up lights replaced a year ago the blinker wont work or the break light, as the ************************************ dealership service department had put them in wrong breaking the latch were the take lights arent sealed leaving them sticking out and were water can get inside . We have called them about it that we need it fixed and have been told they wont fix the tale lights we paid for because the truck which works in ******* now has been Deleted because the DEF system kept faulting on it and at one point left us stranded out in the logging roads at work driving 9 km a hour the cost to fix the problem was way more then getting the system deleted and was told it was a guarantee the system wouldnt fall again . Now ************************************ dealership is using that excuse when the tale lights is the shops fault they replaced the broken ones improper nothing to do with the truck warranty its to do with there shop warranty they put my back up lights in wrong breaking the latch were they hang . Please help as to replace one back up light is **** dollars not to mention the mount the wiring and the mechanics time . This is outrageous they were rude to me and told me that they wouldnt touch our new **** truck we spend ******* dollars buying .

  Customer Answer

  Date: 12/01/2024

  ********************************* ******************* ** 

  Customer Answer

  Date: 12/01/2024

  The truck is registered to *********************** Elk Holdings 

  Business Response

  Date: 15/01/2024

  We appreciate you bringing this matter to our attention. We have attempted to contact the customer and requested the vehicle identification number in order to further review this concern. 

• Initial Complaint

  Date:23/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle is not a in a condition to be driven safely. In last 7 months I have encountered many issues listed below: The Vehicle is sitting in the service station for 4 months now. The service station has not been able to fix the issues. Its been months. I am looking to return the vehicle.Issues:1. The vehicle stops running all of a sudden with no warning, no error messages etc. It completely shuts off. No light, no indication. 2. About 7 months ago vehicle's entertainment system (rear passenger screens) stopped working. After multiple visits I was told a module needs to be replaced which will take time. I got the vehicle back without a fix. 3. I also complained about vehicle's front end collision detection not working or it works at a distance of 1-2 meters. I was told this is how it is. 4. I complained about the vehicle not able to detect the lanes even when the system is on. Answer was... this is how it is. 5. The vehicle's AC creates a lot of noice when it switches on... I was told this is how it is. I dont expect luxury vehicles to have this problem. 6. The vehicle's start/stop system does not work properly. The moment it kicks in... all other safety features like frontend collision detection, lane assist, highway assist etc all stop working and gives an error on screen. 7. I told the service center that the night vision camera detects all other things like smoke from car/bus but will not detect a pet or a human crossing the road. No resolution was provided. 8. The seat message system of the car works as per its own mood. Sometimes it works for the pessenger but not the driver. No resolution since there were already so many other issues. This Car unfortunately is not safe to drive. I have lost trust... it can stop working any time. Safety features dont work as they should be.

  Business Response

  Date: 04/01/2024

  We appreciate you bringing this matter to our attention.  FCA Canada is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. 
  We are currently in communication with the customer and our dealership and are working towards fixing the vehicle. 
  We will continue to honour our warranty obligations; however, we must respectfully decline to ***** the request for a buyback. 

  Customer Answer

  Date: 05/01/2024

   
  Complaint: 21049533
  
  I am rejecting this response because:

  1. While you say FCA is committed to customer service... Its been 3 months I am following up with FCA, left multiple messages for the case manager to call back.... ZERO response. I guess FCA responds as they like. Thats not customer service.

  2. While you say you cannot take back the car... Help me understand what do you do when its 7 long months of issues after issues and last 4 months of Car sitting in workshop dead. 

  3. I have ZERO trust in the product. I do not if I can trust the vehicle again going by my recent 7 months of experience and lack of service engineers giving an explanation.

  4. I have a family and small kids... driving this vehicle is a nightmare. And to top it all... your service managers have ZERO empathy to understand what the customer is going thru.

  5. I pay $1800 every month for this car. And drive a rental that have been given by you thats worth $600. WOW.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/01/2024

  We appreciate you bringing this matter to our attention again. We are currently in communication with the customer and our dealership and we will ensure that the vehicle is repaired as per FCA specifications.
  

• Initial Complaint

  Date:19/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep dissatisfaction and concern regarding my vehicle, purchased in June 2017, which continues to experience unresolved and recurring issues. Despite previous attempts to address these concerns, the lack of effective resolution and response from your team compels me to escalate this matter. Since October 2020, my vehicle has faced repeated issues with the radio, requiring replacement 9 times, and persistent battery problems, necessitating 5 back-to-back replacements of accessory and car batteries. These recurring issues, which significantly deviate from reasonable quality expectations, raise serious doubts about the vehicle's reliability. **** Chrysler's withdrawal from CAMVAP leaves me with limited avenues for resolution. I feel disregarded as a customer, particularly given the low likelihood of encountering so many faulty components consecutively. This pattern points to a deeper problem with the vehicle, which FCA has consistently failed to acknowledge or address adequately. After initially believing the issue was resolved following your outreach, I am disappointed to find myself in the same predicament, with the problems persisting. Multiple attempts to contact **** Chrysler, following the provided protocol, have been met with silence. This lack of response, especially as my extended warranty period nears its end, is unacceptable and reflects poorly on your commitment to customer service and satisfaction. Given these circumstances, I am compelled to demand immediate reopening and escalation of my case. I expect a prompt and concrete plan of action to resolve these ongoing issues, along with a commitment to quality and reliability that I was assured at the time of purchase. Your immediate attention and action on this matter are crucial and necessary to restore my faith in **** Chrysler.

  Business Response

  Date: 21/12/2023

  We appreciate you bringing this matter to our attention. We have attempted to contact the customer today to advise that we do not provide assessments or technical assistance by correspondence or over the phone. Any technical information from FCA Canada is distributed to our dealer network and they are able to repair any vehicle deficiency. We will refer the customer to the dealership for a diagnosis. 

• Initial Complaint

  Date:19/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a service performed on our vehicle in 2019 and then received a recall notice in 2020. Stated on the recall notice - if you feel you have paid for this, submit receipts, workorders etc. to be judged.Submitted by mail initially and got no response. Submitted by email again - took awhile as we were in the process of moving. No response.Submitted again by fax. This last submission was in August 2023.There is no indication of being time sensitive.Since the fax submission, i called to make sure that the case was moving forward. I was told that it would take 4-6 weeks to assess and that a case manager would contact me.At 7 weeks I called to follow up. It was treated like they had never seen the information. We went through everything verbally before finally finding the case. I was told that a case manager would contact me in 1-2 business days.After 2 weeks no contact so I called again. This time the call agent said that he would "escalate" my case internally. I received an email to say that they had my information and that I should hear something within several business days.Since that time, I have made calls every couple weeks only to be told that "they are really busy right now" and always that I will hear from my case manager in 1-2 business days.I have had call centre agents disconnect me, close my case and give me false contact information for my case manager.I have asked several times to be put through to my case manager or a supervisor and they are never available. I am not even put through to a voicemail.One could say that instead of 4-6 weeks that this has taken 4 years as they never responded to my initial submission of information. At the very least it has been 4.5months from the last submission.Calls that I logged Sept 13/23, Oct 31/23, Nov 9/23 and Dec 4/23. My desired settlement is to be REIMBURSED FULLY. I almost feel that I am owed more due to the amount of hassle this has been but of course the consumers time means nothing.

  Business Response

  Date: 21/12/2023

  We appreciate you bringing this matter to our attention. We have contacted the customer to advise that we are currently reviewing the file and working towards a resolution. 

  Customer Answer

  Date: 28/12/2023

   
  Complaint: 21028646
  
  I am rejecting this response because:

  I did receive a phone call but it was the same messaging as when I call the call centre.

  it did seem that it might go somewhere but I was told again that it would take several weeks to review.

  i Do have an extension for a particular person now but feel I would like the case to remain open for a bit of time as no clear answer has been given by FCA.

  
  Sincerely,
  
  ********************************

  Business Response

  Date: 03/01/2024

  We appreciate you bringing this matter to our attention again. We have notified the customer that the file has been processed and the cheque with the reimbursement has been mailed to the customer today.

  Customer Answer

  Date: 10/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to add that without BBB's help I don't think that this matter would have been resolved and I would still be fighting and waiting for my reimbursement.

  Thank you very much.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the first year of ownership of my 2021 Jeep, I encountered a series of troubling issues, with the most significant being the overheating of the engine on five separate occasions. This persistent problem ultimately led to the necessity of an engine swap. The repeated breakdowns have caused me considerable distress, especially given that I heavily rely on my vehicle for work-related purposes.The frustration and sadness stem not only from the inconvenience of the breakdowns but also from the fact that my Jeep has become a source of constant worry. The fear of it overheating again looms over every journey, making long drives nearly impossible due to the lingering uncertainty about the vehicle's reliability.Despite the engine swap, my vehicle continues to present problems, compounding my stress and exacerbating the challenges I face in relying on it for my livelihood. The situation has reached a point where I find myself in desperate need of assistance to resolve these persistent issues and restore a sense of reliability to my daily transportation. The toll this has taken on both my emotional well-being and professional life is significant, and I am actively seeking help to rectify the ongoing problems with my 2021 Jeep.

  Business Response

  Date: 18/12/2023

  We appreciate you bringing this matter to our attention. FCA Canada is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. We will continue to honour our warranty obligations; however, we must respectfully decline to ***** the request for a buyback.  We have contacted our dealership that confirmed that they will repair the vehicle as per FCA standards. 

  Customer Answer

  Date: 18/12/2023

   
  Complaint: 20999155
  
  I am rejecting this response because:
  

   

  I hope this message finds you well. I wanted to express my appreciation for taking the time to review my case regarding the ongoing issues with my Jeep. However, I must convey my deep dissatisfaction with the situation and emphasize the urgency of addressing the concerns I've been facing.
  My Jeep has unfortunately experienced multiple breakdowns, which, given its age and mileage, is highly concerning and poses a significant risk to the safety of my family and other drivers on the road. I have diligently followed the necessary steps by consulting with the service advisor at *************, and they have affirmed the gravity of the situation.

  
  According to the service advisor, the rental vehicle provided during the repairs should be of equal or greater value. Regrettably, I've consistently received rental vehicles that fall short of this standard, despite my extended warranty coverage explicitly warranting such accommodations. It has been a constant challenge to secure a rental, with unnecessary arguments and resistance every time, even though I am *********** this service.

  
  This situation has proven to be a substantial inconvenience, requiring frequent visits to the service center and disrupting my work schedule. Given the recurrent issues and the substantial inconvenience this has caused, I firmly believe I am *********** fair compensation for being sold a vehicle that, in essence, seems to be a lemon.

  
  I kindly request your immediate attention to this matter and a resolution that ensures my safety, addresses the recurring problems with my Jeep, and provides adequate compensation for the significant inconvenience and risks involved. I do not feel safe driving this vehicle, it has caused me anxiety and is effecting my mental health.

  
  Thank you for your understanding, and I look forward to a prompt and satisfactory resolution to this matter.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 21/12/2023

  We appreciate you bringing this matter to our attention again. We have advised our customer that according to the service contract terms and conditions the plan will pay up to fifty dollars ($50) per day for no more than five (5) days maximum per occurrence for a rental vehicle. Our dealership confirmed that they provided a rental vehicle to the customer in accordance with the terms and conditions of the service contract and vehicles availability.  FCA Canada is committed to supporting the efforts of our authorized dealer body to address any confirmed vehicle deficiency. However, none of the FCA Canada warranties cover incidental or consequential damages such as loss of use of the vehicle, loss of time, inconvenience, commercial loss, loss of income, etc. 

  Customer Answer

  Date: 21/12/2023

   
  Complaint: 20999155
  
  I am rejecting this response because:

  The blatant disregard for FCA's customers safety is absolutely DISGUSTING. I picked up the car at 8AM this morning the car COMPLETELY seized while crossing a main intersection at 1PM THE SAME DAY (TODAY 2023-12-21). You have had your chance to rectify this. The first time it died (on the ***) was December 24, 2022 and today is December 21, 2023. I will be sure to document this conversation when I contact my friend who works at a news station and is already aware of my on going problems. This is the SEVENTH time this year it has died. 

  Sincerely,
  
  *******************************

  Customer Answer

  Date: 22/12/2023

   
   
  Complaint: 20999155
  
  I am rejecting this response because:
  
  The blatant disregard for FCA's customers safety is absolutely DISGUSTING. I picked up the car at 8AM this morning the car COMPLETELY seized while crossing a main intersection at 1PM THE SAME DAY (TODAY 2023-12-21). You have had your chance to rectify this. The first time it died (on the ***) was December 24, 2022 and today is December 21, 2023. I will be sure to document this conversation when I contact my friend who works at a news station and is already aware of my on going problems. This is the SEVENTH time this year it has died. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 22/12/2023

  We appreciate you bringing this matter to our attention again. We have advised the customer that we have contacted our dealership and they are currently diagnosing the vehicle. The dealership is working with FCA's technical support team to ensure that the vehicle is repaired as per FCA's specifications. 

  Customer Answer

  Date: 22/12/2023

   
  Complaint: 20999155
  
  I am rejecting this response because:

  I am taking this to the media. This is ridiculous that they have 0 regard for road safety or the well being of the occupants of my vehicle and those around it.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our vehicle has been at a dealership for repairs since October 11th. The repairs are under an extended warranty contract. We have been referred to FCA Canada and am continuously disconnected and directed to the customer service survey. After 3 weeks and a call to a different dealership, we were finally provided with a minivan which is inappropriate for where we live. The warranty is supposed to cover a rental vehicle similar to ours (a pickup) but the dealer refuses to make that an option. Every time the dealer is provided with instructions from the tech line, it is for a part that is obviously not going to solve the problem but we wait for weeks for the part to arrive so they can find out it still didnt fix it and nobody lets us know what is happening. FCA Canada is supposed to be there to provide support and assist with complaints from consumers but we are either told that the problem is between us and the dealership or disconnected several times over. The last rep collected my contact info but didnt attempt to resume contact after the disconnection. After paying $100,000 for the vehicle and $7000 for the extended warranty, it has become frustrating that we are still without an appropriate vehicle to drive, let alone have ours repaired.

  Business Response

  Date: 18/12/2023

  We appreciate you bringing this matter to our attention. We are currently reviewing the concern and we attempted to contact the customer to advise that we are working to repair the vehicle. 

• Initial Complaint

  Date:08/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been with the service centre at my local dealership since April 2023 - almost 8 months. It still has the winter tires on it from last winter.I took the Jeep to the dealer because it was running funny. They told me it was a camshaft and they replaced it under warranty. I had my Jeep back for 1 week and drove it once. It was still a problem so I took it back to them. They told me it needed another camshaft and that they would replace it.Then they told me that the technician working on my Jeep was sick. Then the technician had family problems and was off. Then their service manager left. There were frequent excuses for not providing me with an update on the status of my vehicle. This continued until September 2023.In September they told me that I might need a new engine. They first told me it wouldn't be covered by warranty. Another month passed and they told me it could be covered under warranty but I would need to produce receipts for oil changes. There are 2 oil changes on my vehicle history. One from September (2022) at Pennzoil and one from last June (2023) at Highway 11 Jeep Dealer (that they completed while the vehicle had been in their possession for two months. We (my partner and I) take good care of our vehicles and change the oil ourselves purchasing good quality oil and filters from Canadian Tire. We moved a year ago and our home has been under constant renovation. I am struggling to find receipts for oil filters and oil.I don't know what to do and I am not convinced that the problem with the engine is not due to the dealer's negligence.

  Business Response

  Date: 18/12/2023

  We appreciate you bringing this matter to our attention. We are sorry for the delay with the engine repairs. We are currently reviewing the concern and working and will follow up with the customer. 

• Initial Complaint

  Date:29/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for four months for a part for my 2013 Dodge Grand Caravan.The total integrated power control module.This vehicle is my work vehicle. I cannot afford to be without it and rental is out of the question. Why is this happening. Please reply *****.

  Business Response

  Date: 29/11/2023

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by parts delay.  We have contacted the customer and advised that in order to review the delay we need a more information: VIN #, name of the *** dealer that order the part along with the part # and order #. 

• Initial Complaint

  Date:28/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 30th 2023, my 2015 Ram eco diesel lost total power while I was towing a trailer going uphill and resulted in a near miss situation as the truck decelerated rapidly. The truck would not restart and fired an engine code indicating the crankshaft position sensor had failed. The truck was towed to *************************** on October 5th . Apparently this is a known problem with these trucks and an extended warranty was issued for 8 years unlimited mileage to repair this problem. I was just out of the warranty period by a couple of months and appealed to the dealership and FCA for a good will repair as the seriousness of the failure could potentially end very tragically. The truck sat at the dealership for 3 weeks waiting for parts as ********* was on strike in the states. I incurred rental car charges as a result of the strike and delay in parts delivery. The dealer would not compensate me for that.I called FCA Canada customer care and I was given a case # ******** and assigned a case manager. I received one call from the manager and answered all the question that were asked. I was looking for some resolution to get my truck repaired and have some good will applied to the total cost. There was no contact going forward from FCA despite countless calls to customer care and countless messages to my case manager. I ran into a roadblock and nobody would call me back even asking for it to be escalated to a manager. I never did talk to my case manger again.The truck did finally get repaired on October 27th and I paid the $1,741.88 to ***************************. I also had to pay $793.15 for the two week car rental while waiting for parts.

  Business Response

  Date: 29/11/2023

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the delay in our response. We have contacted the customer to advise that we are currently reviewing the concern. 

  Customer Answer

  Date: 29/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:28/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waiting for an abs module for almost SEVEN weeks. Have been left unable to drive for almost TWO MONTHS!!!!

  Business Response

  Date: 29/11/2023

  We appreciate you bringing this matter to our attention. We are sorry about the concerns experienced with the vehicle and with the inconvenience caused by parts delay. We have advised our customer that ********************** is very sensitive to the consequences of parts delays and as a result, we are attempting to minimize delivery time to our dealers. However, the factors influencing our inventory are many and include supplier availability, storage capacity, and part demand.  These factors are continually reviewed to ensure optimal combinations; however, there will inevitably be some delays, which we may not be able to modify. FCA is making every effort to provide the part and to repair the vehicle. 

  Customer Answer

  Date: 29/11/2023

   
  Complaint: 20927294
  
  I am rejecting this response because: seven weeks is an exorbitant amount of time to leave someone without a vehicle thereby having to impose on others to borrow their car for periods of time, often left without any form of transportation.  This has caused extreme stress and waiting in anticipation for almost TWO MONTHS!  Getting to work, appointments, errands, etc. has been extremely difficult.  My daughter was in tears as she could not practice for her driving test on the vehicle she had learned to drive in.  The list of inconveniences goes on and on.  
  
  Sincerely,
  
  ***************

  Business Response

  Date: 29/11/2023

  We appreciate you bringing this matter to our attention again. 
  We have advised the customer that FCA is reviewing and is  making every effort to provide the part as quickly as possible to repair the vehicle and we will follow up once there are updates.  We have documented the customers complaint for internal review.