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Business Profile

Office Supplies

Grand & Toy Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Supplies.

Complaints

This profile includes complaints for Grand & Toy Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

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Grand & Toy Limited has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:27/01/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1: I been messed around with Grand and toy toll free customer service for a while : they say I got 30 days net term then dont I find this frusterating Please fix the issue. I have emailed reps tones of times also no reply. The rep dont have direct numbers for my account . 2: I was told place order they will bill my card once shipped . cause of my account may or may not be shipped next day.

      Business Response

      Date: 14/02/2023

      Contacted ****** ****** on February 14th concerning his account set up.  Contacted our accounting department to get net 30 day application form.  We are continuing to work with the customer to resolve the issue.  

      Regards, 

      Stéphane S.

       

      Customer Answer

      Date: 14/02/2023


       

      Please keep open till they reply back of.the phone call of the outcomes  thanks *** ****** 

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ****** ******

      Customer Answer

      Date: 30/11/2023

      so an account was set up for me and an agent for accounting . I called the agent she said since I got 30 day net term no **** or ** was needed when placed order it said was needed and did not go threw. I was given the name to add as bill pay. I added and the account number. I have address and postal code were to send payment. My main complaint is there is no way to bill. to account option. Thanks from account manager:Hello Again, If you are paying with a cheque, then you do not need to provide your credit card number. As discussed, once you have placed the order, please let me know once you have mailed the cheque. Thank you, Lyan M. A/R Collections Analyst *** ***** **** ****** ******** *** *** **

      Ask them to send me letter saying this account is set up for credit card payments or they cant extend credit to me rather then make me call all the time.  If this account is closed ask them to email me saying closed . Thank U .

    • Initial Complaint

      Date:05/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An order was placed with Grand & Toy. The address was correct. Driver stated that the address was incorrect and never attempted to deliver. ****** ***** **** ****** *** ***** ****** ******** ** ** ****** ******** **** *** ******* ** ** *** *** ****** ******* **********  I would have gladly provided him with direction if need be. Instead my entire order was returned back to the depot stating we "sent it back".
      I was charged $36.42 in restocking fees. (Plus HST)
      I called the phone number available on the invoice I received. The message this number communicated to their customers was "Please note the number you dialed is no longer in use"... then I was hung up on.
      I had to research other contact numbers for Grand & Toy. After about 5 attempts I finally got through to Allana on January 4th. After she communicated she wouldn't be able to help me. I requested to speak to the supervisor. I was asked repeatedly to hold for 1-2 minutes. After almost 40 minutes I was finally told that her supervisor was in a meeting and would call me back. ****** ********* ***** *********.
      ******** **** *** *** ******* **** * ****** ** * **** ****** * **** ******* *** **** *** **** **** ** ********** **** *** **** **** ******** ** ****** ********** ***** *** ***** ******** * ********** ******** ********* ******** ***** ****** ********* ** **** ** ******** *** ****** **** **** **** ****** ** ***** * ****

    Grand & Toy Limited is NOT a BBB Accredited Business.

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