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Business Profile

Wedding Photographers

B2B Production

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wedding Photographers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:26/03/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired B2B Production for our wedding in July 2022 and we paid for in full on the day of our wedding. B2B promised to deliver the wedding photos in a hard copy album, one large photo of our choice, along with a USB of all the digital photos taken that day and our wedding video within a few months. By January of 2023, I had to chase them to get the photos for my thank you cards (this took 2 months). The remaining promised products were not delivered and I'm still waiting for these items that I paid for. We've tried reaching out by phone, email and text and all have gone unanswered. I made a few requests of specific photos I wanted them to take and the photographer told me we would get to them later and we never did. So many photos we wanted are missing, ** *** **** *** **** **** ** ******* *** ******** * **** *** *** ***** ******* ** ******** *** ** *** *********** **** ****** **** ******* ****** ****** * **** ********** ** ******** **** ** ** *********** ** * ***** *** *** **** ********* ******* *** I would like what I paid for in full.

  • Initial Complaint

    Date:12/12/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I’m filling this complaint about our wedding photographer who received his full fee of $3300 on our wedding day which was July 13, 2019, but refuse to give us our edited wedding photos and videos until this day. We have been trying to contact this person via email, text messages and phone calls but no response. We even tried to go physically to their studio but it seems like they have changed their address.

B2B Production is NOT a BBB Accredited Business.

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