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Business Profile

Wholesale Toys

Ganz

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Toys.

Complaints

This profile includes complaints for Ganz's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ganz has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ganz

      1 Pearce Rd Woodbridge, ON L4L 3T2

    • Ganz

      60 Industrial Pkwy Ste 43 Cheektowaga, NY 14227-2774

    • Ganz

      100-140 Colony Center Dr Woodstock, GA 30188

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:17/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello. I created two accounts on webkinz. The first account was created in 2008 and I had logged into it at least once a year up until 2020 or 2021 when I noticed it had been deleted. I could not log into it at all. Upon emailing Webkinz they told me there was no account that existed by that name. However, when I send the account a friend request it says that it was sent.

      After this, I created a new account. I tried to log into it again right now and of course, it too has been deleted. This is not okay because on my childhood account my parents spent at least over $100 dollars on it for it to be deleted for no warning and to be told it never existed. Then, I spent $60 dollars on the new account I created and again it's been deleted.

      My desired solution would be to either get both or either accounts back, and if not a new account with some of the animals and items I owned. ************* * ***** **** **** ***** ** * ****** ****** ** ******* ** ******** ** ******* ***** *** * **** ****** ** ** ****** *** **** ** * ****** ***********

      Business Response

      Date: 17/04/2023


      Hello,

      Thank you for your email. It appears there's a bit of confusion on your end with regards to the usernames you have created on webkinz. 

      We have not deleted your *********** - it still shows as active in our database. In case you don't remember your password, we will need the pet name on the account in order to reset your password for you. 

      As for the account connected to the pet code you provided - it is NOT on the *********** account, it's adopted on another account and here's the username for it - **sent to you in a different email**

      As for your account ******** this is also not deleted but we can't access it until you provide us with either a pet code from this account or a few pet names from this account. 

      Additionally, just so you know our team doesn't work on the weekend. So please be patient with our replies.

      FYI - no emails are set up/associated with any of the accounts in question.

      Thank you,

      Webkinz Customer Support

      Customer Answer

      Date: 21/04/2023

       

      Better Business Bureau:



      I have reviewed the response made by the business and find that this resolution is satisfactory to me.




      Sincerely,


    Ganz is NOT a BBB Accredited Business.

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