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Business Profile

Vinyl Windows

EnerGuard Windows and Doors Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vinyl Windows.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Energuard windows installed in my house about 12 years ago with a lifetime warranty. Within about 8-9 years, they started to have condensation between the panes or glass. Keeps getting worse every winter since. Called the company and talked to them about it in 2020 and was told to call again the next winter when it happened and they would come look at it. Now there is no answer to my phone calls and no response to a large envelope full of pix of the problem and letter detailing the issues.

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased 10 windows for our Sunroom about 10 yrs ago. They are "foggy" due to broken seals. Energuard did replace one of the windows last year on warranty and stated the others were not bad enough to replace. He was only going to replace the one and agreed to replacing the other windows as they were just starting to go. He stated that it was because the seals met higher industry standards, that they get too heated and it causes the seals to fail in the end. I tried to reach out this year and there is no one at the business. It appears that they are closed for good?
    The business had all of our past orders on file.
    * **** ** ********* ** **** *** ****** ** *** ************** ** ********** ** *****

EnerGuard Windows and Doors Inc. is NOT a BBB Accredited Business.

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