Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother had a bathtub with surrounds installed at her home Sept 17th, 2022. Since then she had issues with caulking coming off. She noted to the person at the time that there was noise and movement when she walked on the tub. She was told at that time (March 3, 2023) that it was nothing.
  
  July 20, 2023 they came to fix the caulking issue. Again my mother mentioned to the person that came that when she walked on the bathtub that she felt movement and that it made noise. At this point it has become worse. She was told it would cost too much to repair and she should consider the repair when she did the floors.
  
  On August 11, 2023 My mother spoke to ***** at Bathroom Brothers. She made him aware once again that the noise was getting worse. She was told by ***** that they were too busy and that they would come the following week. To this date this has not happened.
  
  My Mother is elderly, she doesn't use email or internet. I am her son and I am writing to you to help to have this company or another company fix this issue with a bathtub that was installed incorrectly at the cost to Bathroom Brothers. The previous bathtub did not have any noise issues and was only replaced to update the bathroom. I am concerned that this may cause my Mother to fall which could cause injury or worse. The warranty period for workmanship expires August 17, 2023 and my Mother feels as if the company is trying to drag this on to avoid repairing the installation that was done incorrectly.
  
  *** **** *** **** ** ******* ** ******* ********* ****** *** ** ******** ***** ****** ** ************* *** **** ** ***** ******* * *** ** ******* ** ************ *** ** **** ** **** *******.
  
  Please provide my Mother with any help possible to have this company or another repair this issue so my Mother doesn't suffer any injuries from this horrible installation.

  

  Business Response

  Date: 13/10/2023

  *** ******** stated he had personally gone out to the consumer's residence and spray foamed the tub. When the noise issue wasn't completely resolved, the tub was sprayed again which finally resolved the issue with the noise. 

  Customer Answer

  Date: 13/10/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  The response from *** is incorrect. He did spray and asked my mother to wait 24 hours to see if the problem was still there.  My mother had the same noise from the bathtub after 24 hours.  This was over a month ago and *** was the first one to be there.  Since then spray has been used 3 to four times and the issue persists.
  

  There is a major problem with the installation in which spraying the bottom of the bathtub is not fixing. We feel the installation was not done correctly which may require the tub to be reinstalled and properly supported. 
  

  We believe *** is not being told the true story from the employees in Regina. 
  

  Someoneagain is to be there today.

  **** ******* on behalf of ***** *******,

  
  Sincerely,
  
  
  
  ***** *******