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Business Profile

Auto Repairs

Moore & Sons Automotive & Alignment Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6th 2023 this company did an oil change on my car and one of their mechanics forgot to put back on my oil cap. After driving half way across ****** I noticed my car smoking. Upon further inspection I noticed the cap missing and oil all over the inside engine compartment. I called the man for a refund and to get the $40 back I paid for the oil cap but refuses to return my calls. I will file a complaint with his license and with further Beaures as well.

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi so about a lil less than a yr ago I brought my **** ranger into ***************************** to have a tie rod replaced and was told it wasn't my tie rod but my four wheel drive my hubs to be exact that needed replacing. Now I've literally never had a single issue with my 4 wheel drive. Over some serious resistance I finally gave In which was presented with the matter of getting automatic or manual one which the price diff was out rageous... So I choose the manuals which mine were auto locking. A month or 2 later I'm in ******* on the beach and get stuck as all get out only to find out my four wheel drive I just had replaced was not working.. after all that I get to town get it back in there and supposedly it was fixed again which again the snow has fallen and I'm sliding all over the place getting stuck every 2 seconds which has me beyond mad!! I wouldn't recommend this place if It was the last and only option left on earth I'd give a extra hard hard pass!! No freaking thank you keep it pushing! DO NOT BRING ANY THING NOT EVEN A LAWN MOWER TO THIS PLACE! I REPEAT DO NOT!!

Moore & Sons Automotive & Alignment Center is NOT a BBB Accredited Business.

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