Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Hyundai Lithia of Anchorage due to their ongoing failure to issue a $4,500 refund for a canceled extended warranty, despite multiple follow-ups over several months.I requested the cancellation in February 2025, and the dealership later backdated it to December 2024. I was told the refund was processed and sent on March 26, 2025, but as of May 5, 2025, I have still not received any refund. I have contacted the dealership repeatedly and have been unable to reach anyone in their finance department. Ive been promised callbacks from the finance manager, "*****," multiple times but no one has ever followed up.I also spoke with Hyundai Finance, who confirmed that check #******* was issued on March 26, 2025, indicating that the dealership received the refund funds. Despite this, the dealership has failed to send the money to **** have made multiple calls this week alone and was either hung up on or told to "wait longer" because their phones "arent working." This refund is now well past the 45-day legal deadline under Alaska law, and I believe this delay and lack of transparency are both unethical and unacceptable.I am asking the dealership to:Immediately release the $4,500 refund to me along and enforce the 10% per month statutory penalty as outlined in AS 21.59.170.Provide written confirmation of when the funds were received and why there was a delay.Improve communication and follow-through for other customers dealing with warranty cancellations.

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lithia sold my son a car with a bad engine. Two days later, it broke down, and lithia refused to do anything. The car has been sitting in their shop since. Its been 8 months. Rarec ontact by phone, emails not returned. We get nothing but the run around. We were told 2-3 months ago that Hyundai authorized a new engine under warranty, but the engine still hasnt arrived and paperwork seems to be always misplaced.

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 Hyundai Santa fae sport a few years ago from lithia Hyundai of Anchorage. I bought the extended warranty and a package for oil changes. For the last few years, I have found it very difficult to get my oil changed. The dealership never calls back and when I have made appointments, I drive the 4 hours and get to the shop, and they tell me I don't have an appointment. Even thought I had texts and emails from the dealership confirming my appointment. They are rude and very unprofessional. Back in September-October of 2022 I took my car in for an oil change and of course they said I didn't have an appointment scheduled and I showed them my emails and texts. They acted like it was a nice thing they did and got me in and I waited 4 hours. The next morning I noticed that there was oil all over the garage and driveway. The oil cap wasn't even screwed on just laying on-top. I had a friend check the oil and it was empty and he filled it back up for me. I called ************** to the dealership about the issues,and they never called me back once. We have also been having issues with a knocking in the car engine and other issues. The dealership refuses to fix the issues and still will not call back when we leave messages. The last straw was back on December 9th, 2023. Had a scheduled appointment for an oil change. Showed up and was told We didn't have an appointment and I showed the girl the emails and texted, so she got us in. We also told her about all the issues we had being having with the dealership. Not calling us and not fixing our car. Told her about the oil change thing and she stated that they had fired a staff because of multiple issues with oil changes and not putting the cap back on and other things. She also said the manger had quite due to issues with management. on the driving home on the 10th, During a blizzard the car started smelling like it was burning. The oil cap wasn't on, and oil was all over the engine.

  Business Response

  Date: 02/15/2024

  called customer and trying to arrange appointment to address concerns.

• Initial Complaint

  Date:01/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2022 Hyundai ****** was towed to Lythia Hyundai on 10.07.23 after the engine stopped and **************** were seen coming from under the car. A BBB claim has been filed for the car to be lemon lawed however Hyundai is denying it. On 01.29.24 the car has yet to be diagnosed, fixed, or purchased back from Hyundai

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No the service department did nothing. I am not happy that a team of people were 1 not able to get my door to manually unlock and then to only have 1 option. I am not happy that I had an appointment for months and then had to go in the 3rd day to figure out why they hadn't touched my vehicle. But charged me 190 for absolutely nothing. ***** has the best customer service, but works for the WORST service department in ******!!!I was so angry after I left that I didn't notice the huge scratch on the right passenger side of my car. It appeared something had gone along side of it and scraped along the car. The damage is on the lower side of the car. I immediately tlwent back spoke to the service manager and showed him the damage. He said to take the car over to **************** to for a PO or something and he would get back to me. Needless to say he didn't get back to me until after I filled out a survey on the 10th of August. I replied to his message and to day nothing. My car is still in the garage doors won't unlock, with damages and no one at lithia could care less. So I am now filing a police report, going to file a claim to thier business insurance for negligence and poor ethics.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They replaced the front left cv axle on my car and they punctured a hole during installation. I need to now replace it but the car is too far away to return it to the shop. They refuse to refund the cost of the repair or to follow up with trying the warranty to cover the cost. They also falsely advised me to replace only one strut when the standard is to replace both of them. I also got new tires but I cant get them rotated until I get a new cv axle

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We just moved to ******** at the end of July last year. We bought a used Hyundai ****** from *************************** Motors. The check engine light came on in August, requiring the car be serviced by the Hyundai dealership in Anchorage. Parts were on Back order for 7 months they had our car at the dealership. They replaced the **** We only drove the car for about 6 weeks in April and May and the check engine light came on again. Now I am told it requires the replacement of the main wiring harness and the transmission. We have a secondary warranty and gave all the information about the warranty to the Lithia service department and they have not moved forward with the repair process. They have had the car this second time since September 1.I just want my car repaired in a timely manner.

• Initial Complaint

  Date:01/06/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had been trying to contact this business so they can change the oil in my car I had been trying to contact ****** since January 2022. I had bought the lifetime oil change with them when I initially purchased my car in 2015. for the first 1-2 years they were easy to contact and were responsive and customer service was great.over the last couple years though, their communication has worsened. it went from, calling them directly, to scheduling it ourselves online. even during THAT time, the website did not work properly as it would show ZERO availability for the next few months out. I had to call them rapidly to get them to answer their phones and informed them of their website malfunction. the attendant at the time only said, "the website is unreliable, you have to call us." on their website it said the only way to get scheduled was to do it online. I've looked at other reviews over the last couple years, and this does seem to be a theme for this business of NOT answering any phones. just now- i got an automated reply from them to text the same unresponsive number. i tried their company ******** and they still autoreply to text their unresponsive number. they say they are unable to answer any phone calls from 6am-6pm which is unacceptable. i feel i should be refunded for their lifetime oil change if this is how they plan on treating their customers who paid for a service they are not efficiently providing. i don't know what else to do from here. i don't know if i should seek legal advice? or keep harassing them to change their procedures?

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 6, 2022 To: Lithia Hyundai From: *********************** Anchorage, Alaska16729 ******************* Anchorage, ****** ***** ************ call or text To Whom It May *********** family has purchased three Hyundais in the last 15 years. Two were brand new from the dealer Lithia here in Anchorage. Our first was a used vehicle and a great little car, not purchase from Lithia.The second was a new 2008 Hyundai ********. Again, a great little car. If you put studded snow tires on one of these vehicles, in my opinion, it becomes one of the safest, best traction vehicles Ive ever driven. In ******, safety and traction are directly related.Our third Hyundai is a 2018 Tucson bought new. Again, a great little car. Both new Hyundais were purchased with the factory 100K bumper to bumper, including oil changes, etc. warranties. These are my daughters cars. I bought the warranties because they wanted them, not me. I know how car shops work. I know how auto warranties work. We have had nothing but problems with our Lithia Hyundai dealer. Every time. No matter what the issue, even a simple oil change, weve had to arm wrestle our way into service. No one has ever touched either of these vehicles EXCEPT LITHIA HYUNDAI. My youngest daughter, the owner of two Hyundais, one used, one new, has recently sold her 2008 Hyundai and bought a new ****** BECAUSE of these dealer warranty and service problems. NOT BECAUSE OF THE **** She actually preferred the new 2022 Hyundai but refused to deal with Lithia.On Halloween day, October 31, 2022, my daughter of the 2018 Tucson dropped her car off for service and a suspected transmission noise, slipping and malfunction needing inspection and repair. My daughter got her car back on December 1st. Upon receiving her car back from Lithia after a month long hiatus of misleading, miss informed, and very miss guided advice, scheduling and actual warranty repair, she was happy to get out of the smaller, stud less, stinky sedans issued as loaners and back to her child friendly, delivery sized Hyundai with studded tires. Thank you for that much anyway.Yesterday, December 5th, 2022, she called me from the highway at 6:30 a.m. while doing her morning business deliveries. Her breast-feeding infant and diaper-wearing toddler were in car seats in the back. My daughter told me a noise was coming from under the hood, sounded like something rubbing and it keeps getting louder the more she drives, what she should do? I asked her if the car drove normally? Good steering, no wandering, no wobble, no shimmy? Brakes good, not spongy, no squeeking? Any smells? Any other noises? Temp gauges ok? Oil lights? Idiot lights? Nope, all good she said. I explained to her its probably something spinning, or something rubbing up against something spinning. Get out and look around. She did, nothing was seen. At that point, I told her to drive it home and call Lithia. I also explained to her how some of these shops work. #1. You paid in full, years in advance for the warranty, there is no desire or incentive for the dealers to fulfill their contractual obligations, BECAUSE THEY HAVE ALREADY BEEN PAID. #2. The kid actually doing the work is most likely not making a living wage, probably not adequately trained and/or works unsupervised and probably left something in the engine compartment or didnt tighten or install one of the hard to reach bolts or nuts. #3. I told my little girl to gently drive it home and park it. I DONT WANT YOU DRIVING IT UNTIL ITS BEEN INSPECTED. I am a mechanic of my own business vehicles and equipment FOR OVER 40 YEARS. Everything from atvs, boats, trucks, and cars to heavy equipment (forklifts, dozers, etc.), both diesel and gas engines. I know, my own mechanics pull this s*** on me all the time. It happens.When ***** got home, she texted saying they were home safe and sound and that the noise had stopped. She said it sounded like whatever it was fell off. AGAIN, I said, DO NOT DRIVE IT.Thats not the problem. Yesterday, when my daughter called Lithia and explained the situation, they scheduled her to bring it in next Monday. THIS IS THE PROBLEM. The more I thought about everything, the more concerned and angry I became, both for my daughter and her familys safety, and, what the h*** is she supposed to do? Drive an unknown mechanically defective vehicle until next week? NO. THIS IS NOT SAFE AND NOT ACCEPTABLE.I went in to Lithia Hyundai yesterday morning. I explained the situation to a couple of different young men and expressed my concerns. I told both of them, and I repeat:1) I DONT WANT MY DAUGHTER OR MY GRANDKIDS DRIVING IN THIS VEHICLE ANYWHERE. NOT TO THE STORE FOR DIAPERS, NOT TO THE DEALER FOR REPAIR. IT IS NOT SAFE.2) I WANT THE *** PICKED UP AND TAKEN BACK FOR REPAIR.3) I WANT A REPLACEMENT AWD VEHICLE OF LIKE KIND AND SIZE WITH STUDDED SNOW TIRES, JUST LIKE HER ***, DELIVERED UPON PICKUP OF THE OTHER. We bought her vehicle for a reason. Her mother lives on top of a mountain, so do I. I have studs on all of my vehicles, so does her mother. There are times I cant get home with my 1-1/2 ton, 4x4 diesel Ram dually. Same with her mother and their 4x4 truck, awd ****** and suburban. A sedan with all season tires for a loaner doesnt cut it AND IS NOT SAFE.4) I WANT THE VEHICLE PICKED UP. WE NEED A LIKE LOANER VEHICLE NOW. TODAY, NOT NEXT MONDAY. WE HAVE ALREADY WAITED OUR TURN IN LINE. (***** to ****) The lack of service on her existing vehicle and smaller loaner car with no studded tires has crippled her ability to do business, negatively impacted her family holidays and jeopardized the safety of her family. When I explained my concerns as above to the two young men at Lithia, I was met with star struck looks from both, combined with generic excuses as to the conditions and remedies surrounding a loaner and the repairs. I was told no loaner was available for a few days or more, and studded tires are a no, we cant do that. Again, this is unacceptable. I told Lithias representative we would rent a vehicle and send them the bill. He said to contact Hyundai? So, I am contacting everyone I can think of.In conclusion, I like these cars, but due to the dealership and the treatment we have received, just like my youngest daughter, we will never buy another vehicle from Lithia.We would greatly appreciate any persuasion or corrections you may be able to instill in regard to our treatment under warranty by this particular representative of your products. Its sad that your dealership is not up to the same caliber and quality as your manufacturing. Respectfully:*********************** Cc: Hyundai ********************************************************************************************** Insurance CommissionerNCCDB Senator ************************************* American Automobile Associationetour.com USAA Insurance Companymycarvoice.com Hyundai Warrantymydatcp ****** Consumer Complaintspostgazette.com *****************************************************************

  Business Response

  Date: 12/19/2022

  Status update.  

   

  We have been in contact with the Driver of the vehicle.  Not the Complainant and this has been resolved.  It was not a mechanical or electrical failure but a skid plate and inner fender that was ripped out.  We are sorry we were unable to provide a loaner vehicle with snow tires installed on them.  We do have loaner vehicles available and have offered them however we do not outfit our loaner fleet with studded snow tires.  We will continue to work with the customer to complete any repairs needed.  Thank you.

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2020 Hyundai Kona 4 Door wagon. Vin number: ***************** It is still under warranty and the car broke down and was dropped off at the Anchorage Hyundai Dealership on October 1st. They stated they could not even look at my car until October 22nd. It is now November 9th and I have no idea what is going on with my car. I recently graduated from *********************************** and am now stationed in Anchorage serving with the Air Force. I have no family in the area and am currently relying on friends to get me around since Hyundai denied me a rental car. I just want my car back and fixed. I have left numerous messages via their email system over and over and get no response. You can not get a person on the phone. My parents have tried to help me since I am busy with my military duties to try to get an answer to no avail. Please help me. I have also filed complaint with the Hyundai Organization. My case number is: Thank you for contacting Hyundai Motor *******. Please note that we are in receipt of your message. Here is your case number for reference: ********. My car is currently at this Hyundai Dealership: Lithia Hyundai of Anchorage ******************************************************************************** Service: ************. They keep telling me they are the only Hyundai dealership in ******. I understand that, but I dropped my car off on October 1st and I have no idea what is wrong with it or when I will get it back. Please help!