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Business Profile

Optometrist

Makar Eyecare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Makar to schedule my routine annual eye examination in November and was scheduled by the front desk for an appointment on Nov 27. I had no input into the day that I was scheduled on, save that they asked if I was open this day and time. On check-out, the employee at the front noted that the appointment should have been scheduled 3 days later to allow for billing insurance (one check-up annually is covered). This information is available to the care provider during booking and should have factored into the date the appointment was set. The front desk employee who checked me out noted that this was their mistake and only billed me for the $10 copay, indicating that she would resolve the remaining balance that insurance wouldn't cover. Following this, I received an invoice from Makar for the balance of $287. I spoke with **** in accounting and he indicated he would call my insurer and ask them to cover the costs since the dates were close. I never received a follow up. At the end of December I received a second invoice for the same amount. I haven't yet paid. This amount should be written off by the business and not passed to me, as it was 1) their error that led to insurance not covering the costs, and 2) the front desk person at check-out indicated that they would resolve it.

Makar Eyecare is NOT a BBB Accredited Business.

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