Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Invalid parking citation without ability to contest.Paid $5.80 for 1 hour of parking at 6:02 pm and was ticketed at 6:39 pm Website would not accept my email and phone number says message box was full

  Business Response

  Date: 03/17/2025

  This complaint is meant for Easy Parking Group based out of *******, upon review of the parking receipt and citation that were submitted with this complaint this is not a citation that was issued by our organization, EasyPark ******. We have no affiliation with Easy Parking Group. 

  I can assist in pointing out that the citation was issued to Missouri license plate # ******* but your payment receipt shows you paid for parking for Florida license plate ******. It may be possible that the citation was placed on your vehicle in error. If you were driving vehicle plate # RIPP89 then this citation would have nothing to do with you. But, if you were driving vehicle plate # D9394AD then you made payment incorrectly for your parking session. 

  We wish you the best in having this issue resolved with Easy Parking Group. 

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not the first time I have paid for a meter and then been fined in downtown *********. This is a dishonest business.Their meters do not work properly. Many of these machines are broken. There are not a lot of options to park downtown, let alone to spend time finding a spot, to get into in, and then find out it will not take cash payment. So instead of inserting money that is not recorded, on 3/4/25 I downloaded the pay by phone app. There was 2 minutes remaining when I went to pay. I paid for an hour by paying $2.45. See attachment. Fifteen minutes later I was written a citation. Payments issues have occurred a multitude of times for me as I often have meetings at the *************** offices. This is not a one time occurrence. This happens more than not. I do not have the time, energy, or money to spend on fines when I obeyed the laws and rules as they directed.

  Business Response

  Date: 03/11/2025

  Upon review of the documentation presented and research in our PaybyPhone system we do not show that your transaction was completed, please see attached for transaction history from our system of license plate ******. Per the PaybyPhone screenshot you provided it is the payment screen before the payment is completed, top of the page show "Please confirm your purchase" - this is not a payment receipt. With the information that you have provided and the records from our system we do not show a payment was made for vehicle JAW213 on March 04, 2025 between 1:39pm to 2:39pm. With this information the citation was correctly issued. If you could please provide a receipt for your transaction or financial statement showing the funds were drafted from your account so we can do further research and review. 

  Per the additional meter photos you included it does show that the meter was functioning at the time, you could have made payment at the meter with your card or with coins as well. In summer 2024 we replaced all ***** meters in downtown ********* to ensure meters are operational and more convenient to customers. We also replaced and increased signage at the meters and in our surface lots. We understand that sometimes meter parking is not always readily available, unfortunately on-street meter spaces are first come, first served. Please review our website for additional locations for your parking needs, **************************************************. We have surface lots that also utilize PaybyPhone for payments since you are already set up on the app.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two citations to which I provided proof of payment for and upon appealing, they were denied and the tickets were upheld. I provided clear photos showing proof of payment and the company maintained their position of upholding the citations. I also explained that I DID indeed move my car to another location as to not violate the 2-hour rule, however, most of downtown *************** under the same zone code. It's impossible to move to another location and not be under the same zone. I use my car a lot throughout the day to run errands within downtown *********. I did pay and I did move my car appropriately.

  Business Response

  Date: 10/02/2024

  ******* citation ******* was issued at 11:40am you did not have an active paid parking session with EasyPark at the time. Per your receipt for transaction that started at 11:01 am you paid Diamond Parking for location *****. Easypark Alaska has no affiliation with ***************. We could not verify an active paid parking session and did not receive payment for your time parked from 11:00am to 11:40am when the citation was issued. Your other parking session for location 5919 is an Easypark parking transaction and show that your parking expired at 11:00am on 07/31/2024. We explained to you in the appeal letter that you did not have valid payment at the time the citation was issued. 

  Customer Answer

  Date: 10/03/2024

  While I realize that I inadvertently selected the wrong code & pair for the wrong location, I provided proof of payment for the correct location regarding the second citation issued. I showed the receipt indicating that the citation was issued within the two hour window for which I 100% paid for. I dont understand how you can look at the evident and receipt and tell me that I did not make a payment. I will print off whatever additional necessary evidence to support this claim. 

   

   
  Complaint: 22341079
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ticket on my car in September 2023. I appealed the ticket and was denied. I was told by Easy Park that I could go to court. I requested to go to court in writing and verbally. Their job is to get me a court date with the courts in the ***************. They refuse to do their job. It is now April 2024 and I have been waiting for over 6 months. My case was sent to collections and they are trying to make me pay a bunch of extra fees on top of the ticket. Easy Park refuses to answer the phone most of the time, I've been into their office several times and every time I'm told that I will receive a phone call from the person in charge of court dates. Has that ever happened? No, not one single time. They refused to call me back, they refused to put me on the schedule for a court date. They just want my case to go to collection so they can get more money from me. They are completely unethical and they're not doing their job properly in purpose in order to get more money. I'm wondering if they work on commission and they get a cut of the ticket money or the collections money, because otherwise why would it be so difficult to get a court date for a simple ticket??

  Business Response

  Date: 04/11/2024

  Citation ********* for Muni Code 9.30.155.A for front/rear plate missing/improper & ********* for Muni Code 9.30.230 - studded tire out-of-season were issued on 09/14/2023 by an ********* ***************** Officer. Your appeal was denied because the officer had sufficient evidence of each violations. We did offer you a mediation option to pay a reduced fine, which you declined. We changed our operating system in October and your citations were sent to collections in error, they have been removed from collections. Any fees have also been removed as they were added in error during our system conversion. 

  You requested a court hearing on 09/29/2023 after your appeals were denied. We requests for court hearings are processed in the order in which they are receive. Traffic court scheduling is not controlled by Easypark. An assigned court date can take anywhere from 2 - 12 months to be scheduled. During COVID there were no court dates scheduled and we spent most of 2023 working through a backlog from 2019-2022. Hearings are scheduled on the third Wednesday of any given month. During the last quarter of every year from October-December, the courts do not schedule any hearings. 

  We do not make a commission or have anything to gain while your appeal awaits a court hearing. There were errors that occurred during our system conversion and we apologize for the inconvenience and confusion this caused you. Once your hearing date has been scheduled we will notify you in writing. 

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23, 2024, I parked in an EasyPark garage in order to attend a conference in downtown *********. As instructed, I brought the parking ticket inside the conference building to have it validated by conference staff. The ticket was put in what I assume was a validation machine and returned to me. Later that evening, when I left the parking garage, the ticket did not reduce the charge. I have to pay $8 in order to leave the lot. When I got home, I called to ask about getting a refund, and I warned the attendant that other people would be needing to get out and the validating machine probably had not worked (the same thing happened to my friend). He told me to email the company, which I did. On Monday, I received a form to fill out to apply for a refund. I filled it out. Then I received a notice telling me to fill out an online form. I filled that out also. I was then told that only the conference organizers could issue me a refund. This is ridiculous as EasyPark was the one who charged me, and the machine they issued to the conference was not working or was used incorrectly. This entire process is onerous and I believe the company purposefully does this to collect as much money as possible, hoping that people won't take the effort to right the wrong. The conference organizers did confirm the parking charge, and EasyPark has still not issued a refund.

  Business Response

  Date: 04/03/2024

  Our Customer Relations Manager was in contact with ****** via e-mail throughout the entire refund request process.  The ****** was at a private event that the vendor of the event offered to pay for attendees parking.  Free parking was not offered by EasyPark.  The event vendor is responsible for the validation process and the charges.  It appears the ****** may not have had her parking ticket validated prior to exiting the parking garage therefore a payment was due as parking services were used.  The ****** requested a refund through EasyPark and was informed that we needed confirmation from the event vendor that they would accept the charges before EasyPark could complete the refund process. The ****** was encouraged by our customer relations department to reach out to the vendor responsible for the offer of free parking to resolve the issue. The vendor replied on Monday 04/01/2024 and a refund check was promptly processed and confirmation was sent to the ****** via email. 

  Customer Answer

  Date: 04/07/2024

   
  Complaint: 21508805
  
  I am rejecting this response because: I have yet to receive the refund check. They could refund my credit card in seconds, but they wanted me to come pick up the check (and pay for parking?) Easy Park should take responsibility to properly train vendors in how to validate a ticket. They should also be able to believe customers and offer a refund when the evidence is clear. They charged my card and they can issue a card refund.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/18/2024

  I have received the refund check. I appreciate your assistance in resolving this complaint.

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 29,2024 I parked at easypark lot EP147 and tried to pay for parking on their machines, both machines displayed "NO PARKING PERMITS AVAILABLE Parking permits are not available at this time" so I took a picture of the machines as I was unable to purchase parking. This was at 5:37pm as you can see in the images. At 6:00pm I get issued a ticket for $70 if paid immediately or it goes up to $140 within 21 days. I file an appeal online. Don't hear anything back so I call the customer service line. After waiting on hold for 30 mins I get a very rude agent who said our machines were not working but you should have paid by downloading an app. How am I to know the machines are not working? To me it looks like they are not charging parking at the moment. He says the best he can do is bring it down to $15 which is the *** daily , I say I am willing to pay from 5:37 till the end of the day which is 7pm as you can see the time stamp, he says no. I ask to speak with someone else, he says managers don't talk on the phone and sends me an escalation form. I email it back, they reply few days later and say because I did not accept the initial offer I now have to pay $28.50 as the *** daily rate. I emailed back and forth pleading with them to reduce the amount but they said they will no longer look into this and I have two days to pay it or it will go back to $119 and then $140 on March 21,2024. I have all the emails from the company.Their machines were broken and they are punishing me for that. I tried to pay, I'm still willing to pay for the time I used but this is just robbery. And now I have spent countless hours trying to fight this. I need help. Please help! Violation #EP3225502042

  Customer Answer

  Date: 03/13/2024

  I have paid the ticket to prevent the prices from sky rocketing and having creditors on me. I would still like to continue this complaint. I should not be charged for their malfunctioning machines. 

   

  Business Response

  Date: 04/05/2024

  This complaint is not related to EasyPark ******, as location number EP147 is not one of ours here in *********, ******. If this citation was issued by EasyPark *********, unfortunately we have no affiliation with that company. We wish you the best in resolving this matter. 

  Customer Answer

  Date: 04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 14. **** I at 6:30 PM on a Sunday I received a parking ticket from EasyPark in *********. I was cited for not center on a single meter and parked on red cub, adjust bumper to meter. Problem is the car behind me was moved too far forward and I could not fit into the designated parking spot centered because he was out of place. This was totally ridiculous and later I saw "Easypark" at another location in ********* walking and kicking snow off the curb to expose paint and perhaps write tickets to others. All this is not meant for any safety, just a money making scam by EASYPARK. I tried to have my ticket adjusted and the person writing tickets said I was illegally parked behind him, (he was parked in a loading zone) and that he was going to write me another ticket. This is what you get when you hire a for profit company to work for the public.

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/23 I parked at a parking meter in downtown *********. I made payment via credit card but it had been a long time since I've used their meters and something didn't seem right. To be careful I checked the adjacent meters and saw similar screens and since I noticed during my examination that my meter had a flashing green light and the others weren't, I assumed my payment had gone through. When I returned to my truck approx an hour later I found a parking citation on my window. I had done my due diligence and thought payment had gone through. Who could have imagined three meters all next to each other would be malfunctioning. When I challenged the citation they blew me off and I feel that I'm being penalized for their broken equipment when I thought I'd paid properly. How many other folks are getting penalized due to their excessive amount of broken equipment and reasonable misunderstandings regarding payment?

• Initial Complaint

  Date:12/23/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 8/19/2022 I RECEIVED A PARKING TICKET #************, OFF L ST. SIDE ROAD. I PUT MONEY IN THE METER AND NOTICED NO LIGHT CAME ON, BUT IT TOOK MY ****. GOOD FOR 2 HOURS. WHEN I CAME OUT, I HAD A TICKET, I CALLED RIGHT AWAY, SHE SAID NO WORRY, JUST TO E-MAIL, SO I DID THAT DAY. GOT A LETTER, SO I TRIED TO CALL, IMPOSSIBLE TO SPEAK TO A PERSON. LEFT MESSAGES. THEN GOT A LETTER FROM CORNER STONE FOR *****. EASY PARK GOT THERE MONEY FOR MY PARKING, IT WAS IN THERE MACHINE, ******* NOT GIVE MONEY BACK. AND NOW THEY WANT *****, AND NO CARES TO TALK TO ME OR HEAR WHATS GOING ON . THIS IS NOT OK, EASY PARK IS STEALING AND HAVING CORNER STONE GET THE MONEY FOR THEM, EVEN IF ITS WRONG.

• Initial Complaint

  Date:10/23/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2022 I found the attached letter in may mail box, which from ******************************** ******************************************** Phone *************. I called them next day, and they said that was a money collection for a ticket I didnt pay for, it was issued by EASY Park ( ********************************************* *****) on June 16, 2022 to one of my vehicles that has a plate license *** 214. I checked my record and told them I never had any vehicles registered under that plate license number; the collection agency said they dont have more information to give me. I called Easy Park but no one answer, their answer machine forwarded me to their website. When I entered the account number ************* which I found on the attached letter, under appeal this citation I get a message said, this citation transferred to CCS-Cornerstone- Please pay at the cashier office. Even I dont have the appeal rights! The Cornerstone asked me to pay $ ******. How I pay for something not belong to me? I asked myself many times. I keep thinking and searching to find out about that letter and the *** 214 plate license!On October 20, 2022 I went to the *** to register my 2013 **** F150 and I asked about that plate license *** 214. The *** officer told me that, this is the previous plate license for the same 2013 **** truck you have here. I surprised, because I bought it from IAA auction, the title was salvage and there was no plate license! The truck was not run and drivable. I was waiting for parts to fix it, inspected then complete the registration. It was parking at a private property until I get the parts. I never find any ticket or violation on the windshield or the truck body, also I never received anything form Easy park by mail. Easy park should sent me that ticket first, with the payment due date, If I didnt pay then they can transferred to a collection agency Easy Park failed to contact me first and gave me a chance to pay or appeal. I never received any parking violation