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Business Profile

Retread Tires

Baltazar Tire Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retread Tires.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 2, 2023 we visited Baltazar to get a quote for a set of studded tires. They quoted us $600 for used set of tires that are almost brand new. Sounded like a good deal so we made the purchase. A few weeks go by and we realized the same tires (2 front) are always low on air/flat. We were not informed that we have 30 days to report any ***********, we visited ******** after finding out from another mechanic that the tires they had sold us had 8 holes total. They were not good condition and they were fairly old. I asked front desk (owners wife) if they disclose the condition of the tires to their customer before selling and she said yes but to our experience we were not disclosed any information regarding condition of the tire besides selling it to us as still new condition used tires. The manager told us that they had to let go of a lot of their people due to drug abuse and that to his knowledge tires with holes are not to be sold. They proceeded to give us two options which requires us to pay more to replace the tires they sold us which were severely damage. THEY REFUSE TO MAKE IT RIGHT UNLESS WE PAY MORE TO REPLACE THE BAD TIRE THEY SOLD US! Please make that make sense. This business in my opinion is scamming people and are not honest about their business. By looking at numerous reviews and complaints, I am not the only victim this has happened to. It seems as if every day there is complaints the same as mine. We support local business but this type of business will continue to do this to customer for as long as no consequences are being made for their actions. I do not recommend this business to anyone and I'm reaching out to better business bureau for a better outcome.

    Business Response

    Date: 11/22/2024

    We pride ourselves in our tire service.  We would never sell any damaged tires.  Also, if our tire technicians saw a damaged tire, they would report it to front desk staff and customer immediately.  Sorry that you were unhappy with service, but we do not hold onto any damaged tires here, or would ever sell them.

    Customer Answer

    Date: 11/23/2024

     
    Complaint: 22542944

    I am rejecting this response because:
    They evidently sold defected tires. Regardless of their response, this place is a scam and fraud. They sold tires that had multiple holes. Either they didn't bother to check or their technician is inexperience. 

    Sincerely,

    ********* *********

  • Initial Complaint

    Date:05/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/1/2024 completed tire change over. Took vehicle on the highway and noticed it was shaking. Took the vehicle in for a rebalancing and they informed me that two of my rims were bent and as a result causing the vibrations while driving. The company clearly damaged my rims during the change over because it was driving perfectly fine before I took it into the shop. They refused to provide me with video footage of my change over service to prove otherwise nor did they bother to explain how else it could have possibly happened and rather ordered me to leave.

Baltazar Tire Shop is NOT a BBB Accredited Business.

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