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Business Profile

Spa

Planet Beach Contempo Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Planet Beach in September 2015, used the services until November 2015. Cancelled membership due to a medical condition on the recommendation or my doctor. Was told no problem. On February 20, 2023 there was a $ ****** charge on my CC for Planet Beach. I called and left 2 message, no response. I called a third time and spoke to the Owner, she said i didn't cancel my membership, i only ask for a freeze for one month. She acknowledged I hadn't been back to the establishment since November ************************************************************************ 2020. She refused to budge. I have contacted my CC company and put in a dispute. Thank you

    Business Response

    Date: 03/04/2023

    I spoke to ****** today. ****** signed up for a membership with an initial term of 24 months in an automatic renewal month. I have a signed membership agreement, a liability, waiver, filled out, initialed and signed in multiple places. This customer made one payment towards her membership and did not pay again. We have incurred fees over the years for the balance, and did not send her to collections. We did send out notifications of the account being past due. When we began the call today, she claimed that she canceled in 2017 however, she does not have any paperwork to show this and we absolutely do not on our side. It is our policy that you must come in person to sign a cancellation form and you are provided a copy at that time for your records. This has been the policy since November 2013. All accounts must be in good standing to cancel and in 2017 this customer still had a balance. This customer only made one payment towards her membership. She has tried to dispute this with the credit card company, and we have already responded with the appropriate paperwork. She has written a bad yelp review for us, as she threaten to do on the phone, and now she has made a complaint to your organization attached is the response to the yelp complaint she made today.

Planet Beach Contempo Spa is NOT a BBB Accredited Business.

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