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Business Profile

New Car Dealers

Chevrolet Buick G M C of Fairbanks

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chevrolet Buick G M C of Fairbanks's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chevrolet Buick G M C of Fairbanks has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dec 3 2024, i took my truck to the ***** delearship for a check engine light they tell me i have to wait toll febuary before they can look at it. i have a warranty that covers my truck, when you pay ******** dollars for a truck and have to wait till February for them to look at it so I'm paying for a broken truck. a truck I can not drive for 3 months how is this even right I've also purchased a factory extended warranty for ******* please help.

    • Initial Complaint

      Date:05/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      April 28th.I purchased a used vehicle from ***** of Fairbanks. I out ****** down and financed the rest totalling ******. I signed document stating that it would be delivered and maintence would be conducted on it. Along with an full inspection. This is the condition in which I received it in after 3 weeks it was in the service department for maintenance.

    • Initial Complaint

      Date:02/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I also dont recommend Chevrolet Buick Gmc of Fairbanks at all!! I bought a 2022 gmc ****** back on Dec 4th 2022, it was brand new and I only drove it for four days before it was not starting and also the lights would get stuck on and it would surge the battery. I got stranded multiple times and had to get it towed to lithia, they gave me a car rental all 3 times and had that first ***** for over a month. Finally they bought my loan back and put me in a another brand new gmc ****** ***** and started loan over agian- loan rate went up 4 percent from the 1st ***** loan and I also didnt get my 3 payments I had paid the month before on the 1st ***** back! This 2nd gmc ****** lasted 10 days before malfunctioning the same way. Now Im stuck making payments on a ***** I am not even driving month 3 of this c*** and they keep saying theyre working on it ?? 18 k later and no *****. Dont recommend gmc at all! A friend told me she called ********* to ask about a denali and he said well at least the 2023s run right , last years make and models they had the wrong computer chips in the *****s a whole bunch of them didnt run right. So they know the *****s dont run and their still selling them. The first ***** I bought in December they bought back I swear I saw it on the road the other day they must of sold it again and didnt fix it correctly . If they did fix it correctly I would have my current ***** back by now. So I spent 18 k to drive 2 seperate brand new gmc ****** *****s for 17 days total in the last 3 months and have been stuck in rental car with no idea when Ill have my ***** back in running condition.

    • Initial Complaint

      Date:08/18/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid-$55,999 Bought-07/01/22 Broke down 150 miles outside of Fairbanks -07/02/22 Call to *****(salesman) to let him know where the truck was, long distance was out in *********** that is why call to report was delayed. ******** said truck would not be towed until keys were at dealership- 07/06/22 Drop of keys and spoke to Salesman and sales manager stating I would no longer like to own this truck and requested they buy it back. I was told that they would not work with me until the truck was fixed - 07/11/22 Email the general manager a written complaint detailing what was going on and requested they buy the truck back (never got a response)-07/18/22 Voicemail to general manager requesting a follow up on email- 07/20/22 Left a message for service to see when truck will be fixed 07/24/22 Left a message and texted to see when truck will be fixed 07/26/22 Filed a complaint with the **** listed for Chevrolet customer care- 08/17/22 ****** care extended until 08/25/22

    Chevrolet Buick G M C of Fairbanks is NOT a BBB Accredited Business.

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