We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

Aurora Animal Care Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around July 17th we took our French Bulldog Hercules for an emergency prolapse procedure.On July 24th, we took him back for a follow up appt. On Aug 2nd, For the first time ever, my pup at 1 yo. became aggressive towards someone. I heard him growling rapidly while the sutures were being removed. When the vet came back she stated that he was fine and there were no visible signs of any issues. Prior to the sutures being removed, I informed the vet that he appeared to be prolapsing again. She said no his ************ and feels great. The vet then proceeded to tell me that my french bull dog was suffering rectal problems because of his tail being docked too short. French Bulldogs are born with short stubb tails. Clearly this vet knew nothing about the breed. She then said that its not recommended to neuter him, but she thinks we should neuter him because it may decrease his testerone level and mellow him out. Less than 2 days later he prolapsed again. Just like I informed the vet it appeared it was happening again. We dropped him to the vet on Aug 4th for emergency prolapse procedures again.On Aug 4th, around **** we were told to pick him up. I was at my softball game when they called. My wife went to pick him up. Again she heard him being aggressive. When the vet came out she told my wife that if we cant take care of our animals, there is a place we can take them. We had just spent $**** in 3 weeks in vet bills for follow-up appointments and suture emplacements. The damage my pup endured there, the unprofessional comments their staff made, and the fact that my pup has not been healed or fixed despite how much we have spent. We will not be taking any animals back there.Around **** in vet bills, im now behind on all of my debts for a problem that should not have reoccured so quickly. It has happened before about 3 months ago. In which **************** Hospital stated it may happen again. If one clinic prevented it for 3 months, how did another clinic not?

Aurora Animal Care Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.