Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered **** Curly 10" Lace front ************************* wig on August 9, 2022 at 12:47 PM and was told I would receive it with-in7 to 10 days. I have contacted the company by email several times. I noticed my credit card was charged the amount of the wig ($93.50). I emailed them again but have not received an answer from them.Thank you for your help with this matter.

  Business Response

  Date: 09/02/2022

  Dear customer,
  Thank you for your order.
  Your order had been completed and shipped.
  JSEBA2507770066YQ you can track it on below website 
  https://t.17track.net/
  If you have any other questions, please feel free to contact us.
  Thanks for your time!
  Best Regards
  *****

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wig from this company in the amount of $119 in early August.. I chose it from their website that showed a picture and I liked the look. It arrived and looked nothing like the picture on their site. The color, length, cut arent even close. I had 14 days to return. They requested pictures which. I gladly sent. This company keeps trying to have me keep the wig and they will allow me to purchase another at half price. Then they offered me a 10%, then 15% refund all via email. I have all correspondence which I will gladly share. They will not refund due to their unscrupulous business practice. I have also taken this up with my credit card company. I have no intention of keeping this hideous wig.

  Business Response

  Date: 08/31/2022

  Hello, we had refunded you in full, here is our return address:

  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706

  The item must be in new condition. Please send it back by ****************** Postal Service(USPS). Otherwise we cant receive it.
  
  If you choose to keep it, please at least pay $30 to us.
  Please pay $30 via the link below:
  http://www.wigsis.com/addpay001.html
  QTY enter 30 and finish the payment.
  
  Best Regards
  *******

• Initial Complaint

  Date:08/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wig from wigsis.com for $180.00 for my mother whom is fighting stage 4 cancer. The wig we received did not look at the picture from the web site. Additionally the wig was supposed to be human hair and what we received was synthetic hair. The wig was terribly made. I have been emailing customer service for ***** expressing my dissatisfaction and requesting a full refund (as their website guarantees full satisfaction and refunds). **************** has been arguing with me, not allowing me to return the wig. I was offered a $18 refund then a $36 refund. Its not what I requested.. this is unacceptable. They should hold up to their guarantee. Please help me get my $180 back.

  Business Response

  Date: 08/31/2022

  Hello,

  This is our return address:
  Receiver: ***********
  Address: *************************************************** Road, Yaohai District,
  Hefei City, **************, ***** 
  Postal Code: 230011
  Phone Number: ***********
  
  

  The item must be in new condition. Please send it back by ************* Postal Service(USPS). Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to us.
  If you decide to keep it, we'll refund you $85.  It's cost effective. Please double consider.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  *******

• Initial Complaint

  Date:08/08/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered a wig from Wigsis.com, it arrived a month late and is not what I ordered. I have been corresponding with them to try and get a return address so they can refund my money. The picture of the wig was used without permission and advertised as a "*******************" wig. This is NOT what I received. I just want my money back.

  Business Response

  Date: 08/11/2022

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr Zhao
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $50.  It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  Olivia

  Customer Answer

  Date: 08/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just placed an order with the company for 2 hair pieces and total was for ****** when they came in they missing the MOST IMPORTANT PIECE NEEDED TO MAKE THE HAIR PIECES WORK! I contacted the company right away and from the first moment I started talking to them they have been dead set to scam me and s**** me over by NOT MAKING THE SITUATION RIGHT BY SENDING REPLACEMENTS AND PROVIDING RETURN LABEL FOR THE DEFECTIVE HAIR PIECES TO BE RETURNED TO THEM! Its outrageous what they have suggested to resolve the problem when its all about defective items sent out for new ones! I paid 130$ for new hair ponytails (2) of them in different colors and when they came they missing the pieces that keep the hair piece inside your own hair without these clips they will not stay in the hair! I just want a prepaid return label and my money back asap because they have been dragging out this whole process to drive me crazy and I want it to be done but Im NOT PAYING FOR IT TO BE SENT BACK WHEN I DID NOTHING TO CAUSE THE SITUATION OR THE DEFECT OR BAD ORDER! Ive done everything possible to resolve this and its still not resolved! This company is simply a scammer and bad COMPANY

  Business Response

  Date: 08/04/2022

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $71.  It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******
  

  Customer Answer

  Date: 08/04/2022

   
  Complaint: 17639948
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  this business is a scamming company, the order was defective and useable and its not my responsibility to send it back to an address that is incorrect and doesnt exist! Ive already read many bad reviews where people talk about sending their order back it never gets there and so they lose the order and the money for the order! Its the business responsibility to give me a prepaid return address label to send it back since I received the defective broken, unusable which I notified them of the day it was received! I asked for replacements for the defective items and then Id would return the defective items back to them! Im not paying more money out of my pocket to send back defective merchandise! All this company wants to do is s**** over there customers and not make it right! Numerous people have reported that the return address is not valid and in the middle of ***** at a personal address not a COMPANY ADDRESS! Its all a scam and they have been doing for to long! They need shut down NOW! 

  Business Response

  Date: 08/16/2022

  Hello
  We are so sorry for making you so unsatisfied. You may misunderstood us. What we suggested is to help both of us solve the issue.
  Of course, if you do want to return it, we'll provide you our return address:
  This is our return address:
  Receiver: Mr ****
  Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
  Hefei City, *******************, ***** 
  Postal Code: 230011
  Phone Number: 18956560706
  The item must be in new condition. Please send it back by USPS. Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
  If you decide to keep it, we'll refund you $71. It's cost effective. Please kindly consider it.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  ******

• Initial Complaint

  Date:07/27/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered online on 6/19/22 - Ord#TA220619C1134 for $107.95.-Their first email said they'd ship by 6/27. -I followed up on 7/1 for status; they responded that they'd dispatch to courier on 7/2. -I followed-up again on 7/25 for status; they responded same day (7/25) stating package had just shipped, and they provided a tracking number that I found to be fake/used: I checked tracking status on 7/26 using the link provided; the details said package had already been delivered on 7/11. -I then logged in to my account to check my order status, which still indicates "Processing" as of 7/26.-I notified them on 7/26 about the tracking details along with my account status, cancelled my order, and requested a full refund. -Based on the above, I anticipate more problems getting the refund. I hope you can help. Thank you.

  Business Response

  Date: 08/04/2022

  Dear customer,

   

  Many thanks for your order.

   

  You parcel has been delivered now,please check it carefully.

   

  Any further help, please feel free to contact us.

   

  Best Regards

   

  Daisy

  Customer Answer

  Date: 08/04/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. THE PACKAGE WAS MISSING AND WAS RECEIVED MUCH LATER, AT THE END OF JULY. THE BUSINESS HAD NOT NOTIFIED ME THAT THE SHIPMENT WAS MADE, SO THERE WAS NO WAY FOR ME TO TRACK IT. THE *** I FINALLY RECEIVED IS NOT WHAT I ORDERED AND IS NOT FIT TO USE. HOWEVER, BASED ON THE COMPANY'S LIMITED RETURN POLICY, I CANNOT RETURN IT.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 wigs from the online webite WigSis *** this was in June 2022. It took about a month for me to receive the wigs. I opened the box and took the wigs out to discover neither wig was what I ordered. I contacted the company online at *********************** I explained the wigs were not what I ordered and requested a full refund. I was told the wigs need to have the original tags attached and can not be worn and they requested I send a picture of the wigs in order for them to send me a return tag, this was on the 10th of July 2022, I did as requested uploaded a picture and sent it to them. I did not hear back from this company until the 13th of July 2022. They offered a 10% discount to give me and I keep the wigs. I refused because of the price for the wigs, one wig was $170. and the other was $248. A Ms. ******* then emailed me with another offer of 25% and I keep the wigs. I explained I had done what was requested to receive my full refund. I would like my full refund not a portion of the money I sent.Ms. ******* continued to email me until the 21st of July offering to redo the wigs at no cost to me, I asked for a guarantee, she could not guarantee the wigs would be as the advertised wigs I ordered, I then said again I would like my full refund. Ms. ******* then told me she was sorry I refused the offers, I had not heard anything else. I did let her know I would be contacting the Better Business Bureau and if I do not get my money back, I would then contact a lawyer.

  Business Response

  Date: 07/27/2022

  Hello,

  This is our return address:
  Receiver: ***********
  Address: *************************************************** Road, Yaohai District,
  Hefei City, **************, ***** 
  Postal Code: 230011
  Phone Number: ***********
  
  

  The item must be in new condition. Please send it back by United States Postal Service(USPS). Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to us.
  If you decide to keep it, we'll refund you $100.  It's cost effective. Please double consider.
  Your kindly understanding and cooperation will be appreciated.
  Sincerely
  *******
  
  

  Customer Answer

  Date: 08/01/2022

   
  Complaint: 17606594
  
  I am rejecting this response because: As requested I am providing requested ************* that I have the address I will return the (2) wigs for my Full Refund. 
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 08/03/2022

  Hello,
  I uploaded the receipts to send the 2 wigs back to wigsis in the requested condition (new). They indicated my full refund if the items were shipped by **** and in new condition in which  the items are and shipment.
  
  Thank you