Business Profile

Wigs

WigSis Global Co Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

37 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
January 19,2023. ******. 2 wigs. Order TA230119C3337
Customer Answer
Date: 02/14/2023
I placed an order with this company. Have sent three separate emails regarding this order and have had no response. Not comfortable waiting any longer. Attachment was supplied with original complaint
Business Response
Date: 02/17/2023
Hello
Please check that we have refunded you in full
If you still want this order, please repay $550( the original price is $606)
Daisy
Initial Complaint
Date:01/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a wig in December of 2022. What arrived was very different ftom what was pictured. They claim that they provide full refunds for products returned within ************************************************************************************* about 10 emails asking me to try it on again. They are refusing to accept the return for a misleading product. This company shouldnt be allowed to sell products. Its a complete scam and is stealing money with ever SINGLE order.
Business Response
Date: 02/10/2023
Hi, we had refunded $200 as we agree, please check it
*******
Initial Complaint
Date:01/17/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the wig that was supposed to look like the picture on the website for my sister who lost her hair due to chemotherapy. The wig took a month to arrive, the wig looks nothing like the advertisement. I paid ****** and it is unusable. Im so embarrassed and angry. Its a joke of a product.
Business Response
Date: 01/19/2023
Hello,
We are so sorry for making you so angry. You may misunderstood us. What we suggested is to help both of us solve the issue.
Of course, if you do want to return it, we'll provide you our return address:
This is our return address:
Receiver: Mr ****
Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
Hefei City, *******************, *****
Postal Code: 230011
Phone Number: 18956560706

The item must be in new condition. Please send it back by ****************** Postal Service(USPS). Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount.
If you decide to keep it, we'll refund you $50.It's cost effective. Please kindly consider it.
Your kindly understanding and cooperation will be appreciated.
Sincerely
*******
Customer Answer
Date: 01/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to accept a partial refund in the amount of ***** is satisfactory to me.

Sincerely,

*************************
Customer Answer
Date: 02/07/2023
This matter has not been resolved. I agreed to a settlement of ***** . I did not receive from company to date.
Business Response
Date: 02/14/2023
Hello,
This is our return address:
Receiver: ***********
Address: *************************************************** Road, Yaohai District,
Hefei City, **************, *****
Postal Code: 230011
Phone Number: ***********

The item must be in new condition. Please send it back by ************* Postal Service(USPS). Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to us.
If you decide to keep it, we'll refund you $60. It's cost effective. Please double consider.
Your kindly understanding and cooperation will be appreciated.
Sincerely
*******

Customer Answer
Date: 02/17/2023

Better Business Bureau:

I agree to receive *****. I did not receive any refund as of 2/17/2023

Sincerely,

*************************
Initial Complaint
Date:11/30/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a human hair wig from a company in *****, but have no address other than WigSiS is a international online wig store. ********************** They sent me the wrong color wig and I requested a return label to exchange it, Below is email response number 1. I chose a reddish blonde wig and they sent me a brunette wig Tue, Nov 22, 3:02 AM (8 days ago)to me Dear Customer,Thank you for your cooperation, and we have received your pictures. The wig color looks good from the pictures.And we all think you look very nice in this wig.We all know that computer screen and the shooting light may cause slight color difference when we are shopping online. Hope you can understand the special situation. It is inevitable when we are shopping online. Maybe you are not used to it when you wear a new wig for the first time.Would you mind try it once more?Thank you for your understanding and cooperation!Regards Daisy ********************** From: ************************* Date: 2022-11-21 22:11 *********** Subject: ************************* Wig receipt ost Date: Oct 23, 2022 Original Transaction Date: Oct 23, 2022 City/St: ,Zip:Category: Payments and Fees Transaction Code: 64 Reason Code: 00 Transaction Type: Finance Charge Original Transaction Amount: $114.47 Original Currency: USD MCC: **** Merchant Description: Payment Adjustment Fee or Finance Charge Merchant ID:Originating Account #: -Edit Response email number 2 ********************** Tue, Nov 29, 9:13 PM (15 hours ago)to me Hello,We are so sorry for all the trouble and inconvenience brought to you.Please kindly understand that the wig you ordered is customized, not in stock . We spend a lot of time and money on this wig, the prime price for this wig cost us very high. Please consider our position.If you return it to us, we won't resell it or use it.Could you please try it once again? Or you can also keep it as an alternative wig?We would like to offer you a discount of 15% for your next order.Thank you very much!SincerelyDaisy 3
Business Response
Date: 12/02/2022
Tell us why here...Hi,
We are so sorry for making you so angry. You may misunderstood us.
What we suggested is to help both of us solve the issue.
Of course, if you do want to return it, we'll provide you our return address:
This is our return address:
Receiver: Mr ****
Address: Room 521, Building No 1, ZhongXingCheng , Beiyihuan Road, Yaohai District,
Hefei City, *******************, *****
Postal Code: 230011
Phone Number: 18956560706

The item must be in new condition. Please send it back by the post service .
Otherwise we can't receive it. Once our factory receive the item, we'll refund you the amount.
If you decide to keep it, we'll refund you $ 68. It's cost effective. Please kindly consider it.
Your kindly understanding and cooperation will be appreciated.
Sincerely
Daisy
Initial Complaint
Date:10/31/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a wig that was described as 100% handtied from WIGSIS on Sept.29, 2022 for $198.00. I received the wig on Oct. 27, 2022. It is not hand tied but, a poorly machine made, lace front wig. The coloration does not look the same as pictured, but I didn't even get into that because the wig doesn't look anything like the one pictured or described. I definitely don't want a lace front wig and I'm careful not to order one. I immediately emailed WIGSIS and asked for a full refund. We went back and forth with emails a few times. They made small compensations and finally got up to 40% but would not give me a full refund. That is the only settlement I'll agree to. WIGSIS can provide me with a return label, and I can send the wig back to them. The package has an address in ******, **.I believe this is the same WIGSIS *********** the address is different, but the website is the same. The address on their website - *****, *********************** Intersection of ************* and **************************************************************************************************************
Business Response
Date: 11/01/2022
Hello,
**********************************************, ***************************************************************************, 230601
*****
T: 8618788832138

The item must be in new condition. Please send it back by ************* Postal Service(USPS). Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to us.
If you decide to keep it, we'll refund you $90. It's cost effective. Please double consider.
Your kindly understanding and cooperation will be appreciated.
Sincerely
*******

Customer Answer
Date: 11/02/2022

Better Business Bureau:

Thank you for your assistance. It would not have been resolved without your help.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me when WIGSIS refunds the full amount paid.
WIGSIS did not provide me with the return address, I don't know where to return the wig yet. Nor did they state that they would refund the full $198.00 I paid. I need them to send me a paid return label or at least provide the complete return address.

Sincerely,
*********************************
Customer Answer
Date: 01/30/2023

Complaint: ********

I am rejecting this response because:I am seek resolution for a complaint I filed on 10/31/22 against WIGSIS. com. Complaint # #********. (Are you able to find the complaint and see the circumstances?) ************ was to refund the amount paid for the wig when it was returned to them. I mailed it back to them with the postage cost of over $20.00. I was able to follow it's return using the Tracking number. It made it to ***** and has been held in Customs since December 1st. I don't feel WIGSIS has made an attempt to so whatever is needed to have the wig delivered to them. I would like to have WIGSIS refund my money.

Sincerely,

*********************************
Customer Answer
Date: 01/31/2023
I contacted this company last night to again request they retrieve the package from wherever it is being held and refund the payment I made. They responded and asked if I'd confirm a refund of $180.00 of the $198.00 I paid. I did. I see that there is now a refund pending in my PayPal account.
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
UnpursuableMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Details. I bought a wig from wigsis. I didn't want it after waiting a month to receive it. I don't know how to upload, but Service@ wigservice. com is how we have communicated. I had read their return policy before I bought the wig and I sent pictures the day I finally received it, but they would not give me a return address. I sent them pictures of the packaging and wig inside and out, but they still insisted they'd make another one, but they would not refund my money. My account is *************. I looked up this company and saw other buyers got the same response and they were cheated as well. Can you get me a refund and warn others.
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date first received was 6-5-22. Amount paid in total $145. They promised a specific wig that was on their website. The dispute is they sent the wrong wig. They tried to get me to keep the wig, but the length, color and style were not at all what I ordered. It was way to long, and I don't wear those types of wigs. When I insisted on exchanging it for the correct wig, they said I had to pay $15 and pay for shipping. I had to pay $35 to ship it back. Once they got the wig and finally decided to ship me the correct wig, they did not included my full address and they did not inform me that it had been sent. I contacted them and thats when they gave me a tracking number. By then the post office had the package for almost a month, so they disposed of the package. I informed Wig Sis of their mistake and they said I had to have proof from the post office that they destroyed the package. I sent them proof which was an email from the post office. Today I get an email from Wig Sis saying their courier has proof it was delivered and I have to pay them $40 to have the correct wig sent. I'm tired of going back and forth with them. It seems like a game to them to cheat people out of their hard earned money. This has been going on since June, 2022. I can't afford to just give them $145 especially when the errors are on their end. Can you please help me get the refund I asked for. I can send all the emails between us if needed. and pictures of what I ordered, and what they sent. Reference # TA220515C6765, Tracking * **********************
Business Response
Date: 10/08/2022
Hello,
This is our return address:
Receiver: ***********
Address: *************************************************** Road, Yaohai District,
Hefei City, **************, *****
Postal Code: 230011
Phone Number: ***********

The item must be in new condition. Please send it back by ************* Postal Service(USPS). Otherwise we cant receive it. Once our factory receive the item, we'll refund you the amount. Please also provide the returning tracking number to us.
If you decide to keep it, we'll refund you $50. It's cost effective. Please double consider.
Your kindly understanding and cooperation will be appreciated.
Sincerely
*******

Customer Answer
Date: 10/10/2022

Complaint: 18172859

I am rejecting this response because:
The mistakes were theirs, not mine. I should be able to get a refund for the cost of the wig. I'm still losing out on $50 that I've paid for shipping and their charge to send the correct wig to me.
In our many emails, they agreed to accept the wig back. I told them I had a wig cap on and they asked me to try it on again. Once we got to where they agreed to exchange the wig for the one they were supposed to send, I had to pay $15, and now they want $15 again to send the correct wig. I don't even know what the $15 is for since I paid $35 to ship it to them.
If I can't get the full refund, I will accept the $50 and I will make sure I go on all social media to let people know how bad this business is.

Sincerely,

*********************
Business Response
Date: 10/11/2022
Hello,

We can remake and reship it to you, you need to repay us 15 USD

You can pay $15 for the wig via fellow link.

https://www.wigsis.com/addpay001.html

When you click the link, the page will shows price $1. Please add the *** to 15 then complete the payment .
Once we received the payment , we will remake it immediately.
Thanks for your kind cooperation.

*******
Business Response
Date: 10/16/2022
Hello,
I am deeply sorry for bringing you such trouble and inconvenience.
It is a great pleasure for us can reach an agreement with you at this point!
We will refund you $50 in 2-3 days.
Please check and wait patiently!

If you have any other questions, please feel free to contact us.
We will do our utmost to help you.
Best Regards
*******

Business Response
Date: 10/17/2022
Hello,

We have refunded $50 to your original payment account.

Please check if you have received it.

********

Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that I have no option, but to accept this offer.

The only other offer they made was for me to pay them $15 again (which would make a total of $160 I've spent on this whole ordeal) if I accept their other offer, to have them send another wig. I don't want to take the chance of them not delivering it to the correct address again.
I am still very unsatisfied with this company and how little regard they have for the customers time and money. Even with them returning only half of the cost of the wig that they sent in error, I lost $95 of my hard earned money to this company and have nothing to show for it but frustration and lost time and money.

I asked them to refund the full amount of the wig, not half, since I had to pay additional for them to send the wig I never received. They told me it's either take the refund for half of what I paid, pay another $15 and hope I get the wig I paid for originally, or get nothing back.

Sincerely,

*********************
Initial Complaint
Date:10/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The wig they sent me is absolutely terrible its like straw its all matted and it is totally the wrong color from what was represented. Ive been dealing with them for a month to get a refund and they refused to give me a refund. I dont know how else to deal with them because they claim they are in ***************** but they in fact are not they are in *****. I am devastated over all of the complaints and reviews about this company they should not be allowed to sell in ***************** especially without having a valid address or a return policy. Please help me get my money back. Im a 75 year old Disabled Widow who cant afford to lose this money.
Business Response
Date: 10/05/2022
Hi,
We are so sorry for making you so angry. You may misunderstood us. What we suggested is to help both of us solve the issue.
Of course, if you do want to return it, we'll provide you our return address:
This is our return address:
Receiver: ***********
Address: *************************************************** Road, Yaohai District,
Hefei City, **************, *****
Postal Code: 230011
Phone Number: ***********

The item must be in new condition. Please send it back by the post service . Otherwise we can't receive it. Once our factory receive the item, we'll refund you the amount.
If you decide to keep it, we'll refund you $ 33. It's cost effective. Please kindly consider it.
Your kindly understanding and cooperation will be appreciated.
Sincerely
Daisy

Customer Answer
Date: 10/10/2022

Complaint: 18153142

I am rejecting this response because: No, I am still not interested in sending back a wig to a place that doesn't exist. As I mentioned, the reviews show that when people send back the wigs one of 2 things happen. Either the wig was deemed as "Used" because it had been tried on or the wig was never received. It is the responsibility of WigSis to provide a return label with shipping charges paid. I will not PAY to have this ridiculous wig to be returned to a place that is unknown. You also stated that you would NOT be able to resell the wig. If you provide my refund in full as well as return shipping expenses, I will return the wig. It must be paid in advance.

This is my final offer. I will also report this to the BBS. I have filed 3 additional complaints about WigSis. I've just begun to file complaints too.

Sincerely,

*******************************
Business Response
Date: 10/15/2022
Hi,
We are so sorry for making you so angry. You may misunderstood us. What we suggested is to help both of us solve the issue.
Of course, if you do want to return it, we'll provide you our return address:
This is our return address:
Receiver: ***********
Address: ********************************************************, Yaohai District,
Hefei City, **************, *****
Postal Code: 230011
Phone Number: ***********

The item must be in new condition. Please send it back by the post service .
Otherwise we can't receive it. Once our factory receive the item, we'll refund you the amount.
If you decide to keep it, we'll refund you $ 40. It's cost effective. Please kindly consider it.
Your kindly understanding and cooperation will be appreciated.
Sincerely
Daisy
Initial Complaint
Date:09/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On sept 2nd I ordered a wig for &****** Order #TA220902C7444I have never received the wig or my money back after writing to them a few times.... Is this company a scam? I would love to have my money returned and put those jokers out of business.... I hope to hear from you.... Thank you, ***************************
Business Response
Date: 09/27/2022
Hi,
We are so sorry for making you so angry. You may misunderstood us.
What we suggested is to help both of us solve the issue.
Of course, if you do want to return it, we'll provide you our return address:
This is our return address:
Receiver: ***********
Address: ********************************************************, Yaohai District,
Hefei City, **************, *****
Postal Code: 230011
Phone Number: ***********

The item must be in new condition. Please send it back by the post service .
Otherwise we can't receive it. Once our factory receive the item, we'll refund you the amount.
If you decide to keep it, we'll refund you $ 67. It's cost effective. Please kindly consider it.
Your kindly understanding and cooperation will be appreciated.
Sincerely
Daisy
Initial Complaint
Date:09/17/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order a wig from wigSis.com on September the 2. I received a emailing confirming my order. They took my money from my account. I havent heard anything back from this company. I have emailed them but receive no reply. Im out ****** and no wig. They have no number, that I can find, to reach customer service. Just email.
Business Response
Date: 09/27/2022
Hello
Sorry about your waiting.
Your order is still on the way.
Here is the tracking number9400109202043020889373, you can track it on follow website
http://www.js-exp.com/EN/index.php
We will rush for you. You will receive it soon.
Thank you very much!
Regards
*******

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WigSis Global Co Ltd is NOT a BBB Accredited Business.