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Wasilla Family Auto, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Danielle C

    Date: 10/01/2024

    Danielle C

    Date: 10/01/2024

    My truck was towed in on a Friday after talking with a man named **** who sent what seemed to be a fair estimate at the time. **** later told me that I didnt need an alternator replaced but instead a new battery. He then sent a new estimate which was even more than the previous one. I felt like I was being taken advantage of and told him not to do any further work. I then asked what I owed at that time. He said that they changed out the battery and it was $400. They charged me $400 to swap my car batterythat to me is outrageous !!!!

    Wasilla Family Auto, LLC

    Date: 10/01/2024

    This vehicle was written up for a charging system diagnosis which we did perform, we found the battery was bad. We installed a quality battery in the vehicle which cost $257.89 and charged 1 hour of labor $148.40 for the charging system test and replacing the battery. We also added in a military discount which was 5% off parts. There is nothing out of line for the repairs that were performed.

  • Maria J

    Date: 05/26/2024

    Maria J

    Date: 05/26/2024

    I went to Wasilla family auto because they youd be they either work with my warranty company and they had my car for 3 weeks and to find out they gave the warranty the picture that proves there diagnosis report was untrue and nut done correctly or professional, then they made me pay for the time they out into the inspection that was done incorrectly and untrue and when I went to pick up car I drove off to find out and without notification or help a flat tire

    Wasilla Family Auto, LLC

    Date: 05/28/2024

    Im sorry you feel this way. We did our best as your after market warranty company requires vehicles be taken apart down to failure, this is very time consuming, before authorization of any repair. Unfortunately they declined any repairs your vehicle needed. We have a minimum one hour labor for any vehicle we look at. This is all we charged. We were not advised of a low or flat tire. 

Wasilla Family Auto, LLC is NOT a BBB Accredited Business.

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