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Business Profile

Cabinet Manufacturers

WF Cabinetry
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our cabinets were ordered from WF Cabinetry and installed in March 2023 for our new construction home. We moved into our home on May 5, 2023. On July 1, 2023, we first noticed the cabinets were all different colors. They should have been all white. Instead, they were various colors of pink. Since July 1, the cabinet installers have been to our home on six separate occasions with color matched doors in an attempt to fix this issue. We are currently awaiting a seventh visit (in over 11 months) to fix the mismatched colored cabinet doors. We had one Zoom call with WF Cabinetry wherein they agreed to expediate the color match issue and provide a billing adjustment for all our troubles. They did neither. Now, they refuse to respond to our emails and voicemails. We desire for WF Cabinetry to schedule a telephone call with us, honor their warranty obligations and expeditiously fix our cabinet doors, and provide a billing adjustment for all of our troubles.

    Business Response

    Date: 02/12/2024

    Dear ****************,

    Thank you for sharing your experience with us. It is our understanding that all replacement items have been received and that you are satisfied with the replacements. If you have any remaining issues or questions, please contact Cavenders, our dealer partner.

     

    Regards,


    WF Cabinetry

    Customer Answer

    Date: 02/12/2024

     
    Complaint: 21253527

    I am rejecting this response because the response from WF is not accurate.  Replacement cabinet doors were installed, however they do not match the other cabinets.  WF needs to replace all the cabinet doors (like they have previously done) for all cabinets below our cooktop. Further, WF still owes me compensation/billing adjustment for all my trips and trouble dealing with this issue.  WF also refuses to have any communication with me.  They make me go through the cabinet installer instead of dealing with me directly.  That is frustrating.  

    Sincerely,

    *********************

WF Cabinetry is BBB Accredited.

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