Complaints
This profile includes complaints for Regions Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,005 total complaints in the last 3 years.
- 318 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to report a fraudulent account opened in my name with Regions Bank. I am a victim of identity theft and did not authorize the creation of this account. Below are the details of the fraudulent account:Creditor Name: Regions Bank Opened Date: 6/2/2020 Account Number: **************** High Credit: $556.00 I kindly request that you close this account immediately and remove any negative information related to it from my credit report. Furthermore, I would appreciate confirmation of the account's closure and any documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.
Business Response
Date: 07/08/2025
A letter dated July 8, 2025, was sent to ******** ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a business account. I have made recurring payments to a vendor ********* ****** for years. Two payments are missing 8/1/24 $357.70 And 12/31/24 None of your associates can access the third party bill pay app. Furthermore each time at approximately 20+ minutes into the call the call drops and no one calls back. I have made three attempts without resolution. Your process or your computer software is flawed or your associates are purposefully withholding information. Social ***********, ************************. I need copies of the two checks emailed to me.Business Response
Date: 06/30/2025
A letter dated 6/30/25 was sent to Jennifer Foster
addressing their concern. Regions has closed this complaint with an
explanation.Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** DID NOT AUTHORIZE PAYMENT THUR *****Business Response
Date: 06/30/2025
A letter dated 6/30/25 was sent to Ronnie Gibson addressing their
concern. Regions has closed this complaint with monetary relief.Customer Answer
Date: 06/30/2025
Complaint: 23471114
I am rejecting this response because: yall refunded $10 I'm still short $181 I didn't approved zella they scammed me they said they were roku 191 was a work order to send tv legs.im looking into transferring to another bank if yall do refund me
Sincerely,
Ronnie GibsonBusiness Response
Date: 06/30/2025
Regions considers this matter closed.Customer Answer
Date: 06/30/2025
Complaint: 23471114
I am rejecting this response because it's a scam I'll soon will not do business with regions bank I'll transfer to another bank
Sincerely,
Ronnie GibsonInitial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 30th, 2025 I submitted all requested information to assume a solar loan on a home we are trying to purchase. I spoke with a representative that day who confirmed that they have received everything and that their process can take up to 30 days to complete, but they were confident that they could have it done prior to our scheduled closing on 10 June 2025. I have called, the seller has called, their representative have called and we are unable to get any update. There are no supervisors or managers available ever. I have requested multiple call backs for information. We have missed our closing date now and we can not get any update update as to when we will be able to close because of this solar assumption process. They have been unprofessional, every time you do talk to someone they tell you different things and ultimately ends with there is no one else you can talk to and there is no updates they can provide. They just say they will reach out at some point. Now I received an email stating that it could take ***** more days!! When I spoke with a representative, one said this was a mistake and they show us at 48 days pending and another representative confirmed that it could be another ***** more days because they reached out for additional information. We are looking at not having a home at all because we have rented our current home out and we cannot close on this one until the loan assumption is complete.Business Response
Date: 06/25/2025
Additional time is needed to submit a response to the complaint. Regions response will be forthcoming.Business Response
Date: 07/03/2025
A letter dated July 3, 2025, was sent to ******** ******* addressing their concern. Regions has closed this complaint with non-monetary relief.Initial Complaint
Date:06/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November 2024, I sent $6,000 using Zelle from my Regions Bank checking account to pay for a magazine promotion service. The seller never delivered any product or service, and has not refunded my money.I filed two disputes with Regions Bank, but both were denied. The bank says Zelle payments are non-refundable, even though the money was taken from my checking account. ********************** has failed to protect me from this fraud and has refused to properly investigate.I am requesting a full refund of my $6,000 and a proper investigation into this matter.Business Response
Date: 06/18/2025
A letter dated June 18, 2025, was sent to ****** ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I attempted to transfer funds using ***** through the bank's platform. The transaction failed, but the error message did not accurately explain why the transaction did not go through. I contacted the banks customer service by both phone and chat, but no meaningful assistance or resolution was provided.Importantly, I have never enrolled in or authorized overdraft protection. Therefore, the banks system should not have permitted any withdrawal or transfer that exceeded my available balance. Despite this, the system allowed actions that led to an overdraft and associated charges.Due to the unresolved Zelle issue, I was forced to use an alternative method to transfer my fundsone that involved fees. This situation could have been avoided had the bank resolved the Zelle issue promptly. It appears that there is no incentive for the bank to address problems with Zelle since it is a fee-free service, and using alternative transfer methods benefits the bank financially at the expense of its ************ make matters worse, an additional $8 was accessed from my account while this complaint was still active, indicating a continued disregard for the customer experience and fair banking practices.I had intended to close my account and withdraw my funds, but this process has been unreasonably delayed and made more costly by the bank's actions (or lack thereof). I believe this conduct is unacceptable and borders on unethical behavior.I respectfully request a full investigation into this matter and expect to be reimbursed for any unauthorized or unfair charges applied to my account. I am seeking a prompt resolution and assurance that such issues will be taken seriously in the future.****** ****Business Response
Date: 06/18/2025
Additional time is needed to submit a response to the complaint. Regions’ response will be forthcoming.Business Response
Date: 06/26/2025
A letter dated June 26, 2025, was sent to Mahesh Shaw addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 5/5/25, money was taken out of my account for $711.85 via Zelle with Regions bank. It was sent to ******* ***** (the correct receipent) . The money was posted to her account on the same date, 5/5/25. The following day, 5/6/25, the transaction was reversed. Even though the transaction was reversed, the money never came back to me. When ******* ***** informed me that the transaction was reversed, I called the Regions hotline on 5/8/25. I told the person that I spoke about the incident, he created a ticket and told me that it would be 10 days before I would hear anything. No one ever called me. I called back on 5/21/25, I was informed that the case had been closed. She stated that I would need to speak to someone else if I wanted to continue to dispute the charge. I was transferred 2 more times. The last person I spoke with created another ticket. On 5/27, I received a letter in the mail (dated 5/21 the same date that I called the 2nd time) stating that the case was closed & to send any additional information or documentation that was not previously sent in order to continue disputing the transaction. ******* ***** provided me her bank statement on 5/27. I faxed her bank statement and my bank statement on 5/28 to Regions Electronic Banking. On 6/3, I received a letter from Regions (dated 5/29) after I sent in proof, that the case closed. No one will tell me what happened to my $711.85. I sent in statements and proof and it still wasn't good enough. This is not my fault. I want my money back and for someone to admit that this transaction was messed up. ******* ***** did not get her money. It was sent her then reversed. She doesn't have it and I don't have it. I even called my local bank and they told me that they could not help me and that only the Regions customer service were able to help. EmbarrassingBusiness Response
Date: 06/16/2025
A letter dated June 13, 2025 was sent addressing the concerns. The complaint has been closed with explanation.Initial Complaint
Date:06/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have DESPERATELY been trying to help my 80 year old mother close her checking, savings and credit card account with ********************** for 6 months.I tried 6 months ago,but they wouldnt talk to me even though I have a POA for my mother (this is with local office, as well as 1.800#)They claimed I had to take it in ONLY to the local branch where it was open, but I live in ********* and my mother now lives in ****. (she opened the accounts in **, but since moved).Since they wont let me close them, she calls and they ask her a ton of questions to confirm her identity but never to their *************** today we call together, and she answered at least 5-6 questions to confirm her identity (name, SSN, account #'s, last address, where account was opened...all answered correctly today) and they STILL said she wasnt properly identified.I dont know what else to do.We dont live near a Regions bank anymore, and we also live in different states.I have a POA that Regions refuses to acknowledge so this puts crazy stress on my mother. After the Regions call today, she had a nervous breakdown because she has seen the auto debit of $7-8 on each account every month taken out for low balance and on the 15th of June they will all go negative. She has paid alot of money for the last 6 months on the low account fee because ********************** REFUSES to close the accounts!The credit card also has a fraudulent charge from ********* as well, but they wouldnt even get to ******* top it off, "********" just blatantly hung up on us today and refused to transfer us to someone else to talk to.VERY rude individual and just put an 80 year old woman into a *********** mother thinks they refuse to close the account and she has no way in dealing with the issue because Regions will not address the issue or help on the phone.She cannot travel to ** to go to the local bank, as suggested by Regions.I can provide all account info when **************** media after this if this doesn't work, ripping off senior military citizensCustomer Answer
Date: 06/04/2025
************************************************ should literally be the only one you have. Very uncommon last name. She has a checking savings and credit card and she opened the account in ********************* about 2 to 3 years ago.Business Response
Date: 06/18/2025
A letter dated June 18, 2025 was sent to ***** ********* addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a learning disability and receive extra funds for this. Someone sent a loan application about a loan that I didn&#**;t approve. Last Sunday, I looked online and saw that it was an old white lady that is trying to refinance my house illegally. She has sent checks to herself, stole my birth certificate and used to be my caretaker. They haven&#**;t given me my money back. I would like to get my money back.Business Response
Date: 06/13/2025
Additional time is needed to submit a response to the complaint. Regions’ response will be forthcoming.Business Response
Date: 06/24/2025
A letter dated June 24, 2025 was sent to the customer addressing the concern. The complaint has been closed with explanation.Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted two checks for $1500 during the month of April at the end. They held these checks for 10 days each.During which,I had money in the account they were holding hostage basically and usually once the money posts the overdraft fees will systematically adjust seeing as how there is infact money in the account. However now now it doesnt do that. I was charged hundreds of dollars in overdrafts and its caused a domino effect since last month with regions pulling this. I have spent close to $1000 Dollars in overdrafts since my surgery April 9th because of regions holding these checks and pulling this with overdrafts.Charging me to hold my money? Insane.Business Response
Date: 06/13/2025
A letter dated June 13, 2025, was sent to ******** ******** addressing their concern. Regions has closed this complaint with an explanation.
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