Reviews

Review Details

• Review fromLisa H

  Date: 12/15/2023

  1 star
  F is a fair rating for this company. The Sales Person who came to give the estimate was at our home for over 3 hours, until after 7PM. They admitted they had not told us appointments take that long. We expected them to measure, ask questions, and leave. When we called ********** to complain, they defended their process/sales model, which is more like a used car salesman complete with pressure sales, calls to the manager for a better price, and taking up way more time that anticipated. They provided only 1 hand-drawn design option in that 3 hours. We were not both home when the Sales Person came to give the estimate. Our copy was the second page of a duplicate. Good thing my spouse took a photo of the top sheet because the prices for the three closet materials and add-ons (shelves, shoe racks, drawers) are not legible on the pink duplicate. The price looked great until we noticed it did not include acce$$ory. So, we called ********** Closets, in an hour they provided several closet layouts on a computer! We had added and taken away options in real time, and had a real price, not the price before shelves, etc., to share with my spouse. After we reviewed the design options mailed to us, CC was able to make the change we asked for on the computer in a matter of seconds and send us a 3-D model of our closet.

• Review fromSandy H

  Date: 09/18/2023

  1 star
  I wish I could rate this business zero stars. They installed my closet, almost killed me with the fumes from the stuff they used. Another installer comes to finish the job. Then the so called general manager shows up to my house, looking all around trying to see what I have in my home. They stay out in the garage talking low. My cabinet is done and the installer damages my ceiling in two different places. The general manager says they would refund me $200 dollars because I have to get my ceiling repaired. Three weeks passed no refund. Im told the refund is in the mail. I knew he was lying so I write a yelp review. Minutes later I get a call from the manager stating its not fair that I give a bad review. Is it fair you damaged my ceiling in my brand new home and I have to pay the builder to repair. No refund check and the manager is never in the office. This business need to be shut down. Please do not patronize Closets By Design they are scam artists and over priced work. Im going to write a negative review until I receive my refund!

• Review fromTeri B

  Date: 08/16/2023

  1 star

  Teri B

  Date: 08/16/2023

  Same thing is happening to us. We have an unfinished closet. 4 visits and always excuses. Wait. 3 visits. One was a no show, no call. ***** is trying to blame us for their lack of organization and back order of parts. Installer said hed make things work and ended up breaking some of the boards. We now have an unfinished closet, that is damaged and a big fat bill that ***** will do nothing about. His supervisor ***** was on our side *************** call. He says its unfortunate and because the two weeks we were at our second home wasnt enough time for them to get their parts and fix the damages, its on us. Hes demanding we tell him how to get in and promises to fix thing. Ummm. No, except the faults and return when we do and bill is once the job is complete and undamaged.
  

  Closets by Design - Central Alabama

  Date: 08/18/2023

  Thanks for your review. We do apologize that your install is incomplete due to your special order of backordered doors. It is also incomplete at this time because of damage to two of the parts that have lifetime warranties. The key to resolving this Today is accessing your property. Multiple visits were scheduled due to the scope of your project being installed. We have been waiting for your return for weeks and we are still eagerly awaiting your return in October to complete your project. ClosetsByDesign

• Review fromJames H

  Date: 07/19/2022

  1 star
  I hate that there is even an option for one star, they don’t even deserve that. This company has been out to my house 7 times and the job is still not right. The GM himself said he or his install manager would install it correctly or we could part ways. They didn’t show up and when a regular worker showed up it was installed incorrectly. Not to mention blood all over the walls and the mat in the bathroom from where the worker cut himself. Also they will be at your house to at least 11:00 pm. Tyree M***** the GM claims that there is no one above him to talk to, I’m guessing because his manager would be highly dissatisfied with Tyree. After all of this and the job still not complete they charge my card for the remaining balance. All I can say is do yourself a favor and stay away from this business and their scam. There is a reason they are not with the BBB