We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Elevator Service

Team Elevator, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Elevator Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I are octogenarians who had an elevator installed in our home in 2011 to enable us to be self-sufficient longer than we woud be without an elevator in a 2-story house with 40 steps. We began experiencing slow elevator travel times leading to an evaluation by Team Elevator on Oct. 21, 2024. The problem was found to be a faulty relay in the control apparatus. The relay was obsolete, the manufacturer recommending that it be replaced with a different relay which would require a different circuit board. The cost of relay, circuit board, and labor was estimated to be $4,******. The most expensive item was the new board required to accommodate the different relay. My old circuit board was completely healthy. If a replacement relay could be found, a new board would not be needed.I proposed to Team Elevator that I would like to check with other elevator service facilities to see if anyone had an old relay on the back shelf, or an old matching RH-1000 controller being used for parts. To do this I would need the relay part number, which I asked them for. If this item could be found my costs would be fractional. I left my proposal with an employee who gave her email address as ******************************* and said she would get back in touch. I pointed out to her that if I could not find the obsolete relay I would have no choice but to comply with Team Elevator's $4, ****** proposal. I have not heard from her and no one answers my phone calls or emails.I cannot imagine what Team Elevator stands to lose by complying with my request. They certainly stand to gain a reputation for pure malevolence if the public is made aware of this incident.

Team Elevator, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.