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Business Profile

Mental Health Services

Grayson & Associates, P.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

This profile includes complaints for Grayson & Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Grayson & Associates, P.C. has 8 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has been 5 business days since receiving my urine test results. Was left a voicemail asking why my requested medication did not show up. I called and explained this to them as soon as they returned from lunch. They should have already knew this. Nothing was stated about me not being able to receive my prescription refill. I have called the business in question multiple times. Each time I was told my messages would be passed on and someone would call me. No one has called me as of 11/25/24. I have also sent emails with no reply. I am requesting that the business delete my file and personal information from their systems. I am also requesting that they clear my charges since I have not received positive results, there has been a delay in receiving my medication, and having to reach out to them multiple times without callbacks.

      Customer Answer

      Date: 12/10/2024

      I have received my prescription in hand as of yesterday 12/9/24. Please close out the case. I am satisfied with the outcome. 

    • Initial Complaint

      Date:09/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This office ignores all my requests for refills. Then, when I schedule a telehealth appointment - they don't call. I cannot get my regular medication, which is fairly routine medication, at all.

    • Initial Complaint

      Date:04/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint regarding the treatment I received from ****************** at Grayson and Associates ********** location. I have been a patient of this practice for approximately 15 years, starting with **************** and now with ******************. Recently, I have encountered several distressing incidents that raise serious questions about the quality of care and the ethical standards in this practice.During my visits with ******************, I have been subjected to suspicion and judgment without justification. At my last appointment, he asked if I had a prescription for Suboxone, a medication typically used for opioid addiction treatment. This assumption was completely unwarranted, as I have never had an addiction, nor have I ever sought treatment for one. Additionally, I cannot take opiates due to adverse reactions. This baseless question indicates possible mismanagement of medical records or personal targeting.Furthermore, ********************** approach to drug testing and medication assumptions was highly inappropriate. He required me to take a drug test without explanation, and later told me the results indicated methamphetamine and marijuana. While I do use marijuana, I do not use methamphetamine. His assumptions and comments made me feel judged, as he stated that people prescribed Xanax and Vyvanse are usually drug addicts, suggesting I have an addictive personality.The most concerning aspect of this treatment is its impact on my mental health stability. I have maintained a stable medication regimen for 7 years, especially after extensive electroconvulsive therapy (ECT) treatments that resulted in memory loss. The abrupt changes to my medication, without valid reasons, are distressing, particularly as I am close to graduating from a certification program in September.Here are additional issues that require immediate attention:1. Lack of Continuity: ****************** seems to forget our discussions from one visit to the next. I mentioned my achievement in hypnotherapy certification, yet he later asked what I was doing, indicating he did not remember or record this information.2. Uncomfortable Interactions with Staff: ****************** often has a nurse practitioner in the room during consultations. I was neither informed of this in advance nor introduced to her, making it difficult for me to discuss personal matters.3. Inappropriate Drug Testing: The repeated drug tests, without clear explanations, and the assumptions made based on my medication use (Vyvanse and Xanax), are unacceptable. My previous doctor never made such assumptions and understood my medical history. Was told that the reason for the drug test was because people who are prescribed Vyvanse and Xanax are "drug addicts".

      Business Response

      Date: 05/10/2024

      We can't respond to this without violating federal patient privacy laws.

    • Initial Complaint

      Date:12/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get my medical records from Grayson and Associates for months now. My wife has called multiple times, i faxed a release of information on October 4th and i went in person and filled out a release of information on November 14.

      Business Response

      Date: 12/02/2022

      we will contact the person requesting records and update them on the status of their request.

       

      *****************

      Customer Answer

      Date: 12/12/2022

       
      Complaint: 18511384

      I am rejecting this response because:

      I did receive a call which i missed. There was a voicemail telling to call them back to get the status of my records. I tried calling back. When i talked to the receptionist she said she could not transfer me through and that i would have to call back in and pick "records" from the options and leave them a voicemail. I left a voicemail with my name and number but never got a call back.

      Sincerely,

      ***************************

    Grayson & Associates, P.C. is NOT a BBB Accredited Business.

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