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Business Profile

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Prepaid2Cash Holdings
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Prepaid2Cash Holdings's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold my prepaid card to them after seeing them advertise a 15 minute turn around time. AFTER they purchased my card, I was informed it would be ***** hours. Their customer service is email only and they don't respond for 48 hours. This company operates 48 hours from everything. They did not deliver the service they advertised and I am furious about my money.

      Business Response

      Date: 04/30/2025

      Hi ,
      Thank you for reaching out. I apologize for any confusion or inconvenience.
      I did want to confirm that your transaction was submitted on April 29th at 9:54 PM PDT, which was yesterday. The estimated delivery time provided at the time of submission is today, April 30th, by 5:00 PM PDT.
      Please note that our app no longer offers an instant payout option, and this is clearly communicated prior to initiating any transaction. Additionally, we have not received any prior emails regarding this matter, and it has been just about 12 hours since the transaction was submitted. As a reminder, our business hours are Monday through Friday, 9:00 AM to 5:00 PM.
      If you have any questions or need further assistance, feel free to reach outwere happy to help.

      Thanks,

      The Prepaid2Cash Support Team
      ******************************
      Working hours: Monday - Friday 9 am - 5 pm Central Time. For emergency support or out of hours support, please contact ************************************************************ and we will respond as soon as possible.

    • Initial Complaint

      Date:02/18/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was trying to sell my **** gift card to prepaid2cash with a balance of $303 and they took the money from my card but did not pay me for the card. They stolen my funds.

      Business Response

      Date: 02/18/2025

      Hi there!

       

      The customer sent over a screenshot of the amount debited from the card, after further review it was determined that the amount taken was not a charge from Prepaid2Cash.  The customer was referred back to the Prepaid card vendor to discuss the amount charged.

       

      Thanks

    • Initial Complaint

      Date:01/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took the money off my $25 gift card and they keep telling me the bank is holding the funds. I talked to my bank and they said that there was nothing trying to be deposited into my account. Dont trust this company

      Business Response

      Date: 01/26/2024

      Hello,
      Unfortunately, there was an error with the card processor, which caused a delay with the scheduled payout.  We have resolved all issues, and the customers new estimated delivery date of funds will be 1/29.   We apologize for the inconvenience.

      Thanks!

    • Initial Complaint

      Date:01/17/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave him a $50 hotles.com card to exchange for cash as they claim they do. It was credited to their account and I called the card and they said that all the money was transferred to another card immediately I waited for two days like they said to have my transferred, they never transferred any money to me at all. This company is a scam, I do not recommend it. Im out $50 now this paycheck is horrible at this company company does

      Business Response

      Date: 01/17/2024

      Hi *********,

      Can you provide the Transaction ID as well as the date and time of the transaction?

      I have located your account, and there are no attempted transactions. Additionally, we have not been accepting store branded gift cards in some time. 

      Thanks,

      The Prepaid2Cash Team

       

       

    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I added gift card to app and they claimed that it failed when i called gift card company they said that the app took the full card for themselves.

      Business Response

      Date: 12/12/2023

      Hi *****,

      We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.

      Thanks,

      The Prepaid2Cash Team

      Customer Answer

      Date: 12/15/2023

       
      Complaint: 20996814

      I am rejecting this response because:

      i called the gift card company to inquire again about the balance they stated the money was pulled out and if it was refunded then it wouldve been credited back 

      Sincerely,

      *********************

      Business Response

      Date: 12/18/2023

      Hi *****,

      Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds will be returned to your card. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.

      Thanks,

      The Prepaid2Cash Team

    • Initial Complaint

      Date:11/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi they took 500 dollar gift card they said they would deposit it to my account I even paid a higher fee to get the deposit faster and still havent received my found they are a scam company they should be shut down

      Business Response

      Date: 11/27/2023

      Hi *****,

      We are happy to help!  First, can you provide more information so we can look into this further?  Some examples of helpful information include: Transaction ID, Phone Number, Email, or Error Message. 

      Thanks,

      The Prepaid2Cash Team

    • Initial Complaint

      Date:11/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to exchange a 100 dollar **** vanilla gift card, the card reflected 0 on its amount afterwards and then my P2C account was block automatically. This is really sad stealing from people . Tried to sign back in but says my account doesnt exist. This is criminal and this business should be looked investigated

      Business Response

      Date: 11/22/2023

      Hi ****,

      We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.

      Thank you,

      The Prepaid2Cash Team

      Customer Answer

      Date: 11/22/2023

       
      Complaint: 20904418

      I am rejecting this response because:

      I seen on they review they say the same thing they told me and no one still received their money yet they are a scam company. I talk to the card associated bank and they said they money was taking out of their bank account. Please ********************** look more into this they really scamming people out there money 

      Business Response

      Date: 11/22/2023

      Hi ****,

      Per our Terms of Service, until your transaction is reviewed, the funds subject to the Hold will not be available to you for other purposes. In the event either you or we decide not to consummate a transaction, the Hold will be canceled, and funds will be returned to your card.

      Thanks,

      The Prepaid2Cash Team

    • Initial Complaint

      Date:10/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Submitted a 25$ **** giftcard. The transaction failed, i got an error message and the card was charged while i recieved no funds

      Business Response

      Date: 10/16/2023

      Hello,

      We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.

      Thank you,

      The Prepaid2Cash Team

    • Initial Complaint

      Date:08/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The app prepaid2Cash.com took ***** off my prepaid **************** Card after it was going through the pending process. It was declined with the orginal amount gone, and when I told em of the incident, this is what they stated. Hi *****,"We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days."

      Business Response

      Date: 08/14/2023

      Hi Devin,

      Your payment for Transaction 1440c11b03 should settle today by 5pm PT assuming all your bank information is correct.

      Warmly,

      The Prepaid2Cash Team

    • Initial Complaint

      Date:07/19/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to process 2 **** cards. They were both declined. One card was for $25 and the other card was for $50. The one for $50 went to $25, so they took this money. Now both cards are on hold and cannot use them either of them. This was a gift from my kids and now I cannot use them. I am truly frustrated and upset. Do NOT post the comments you are posting. Be honest and own to your errors and pay back the money of $75. I live paycheck to paycheck and now I am short money - my error for trusting this company. Never again - pay me back!

      Business Response

      Date: 07/19/2023

      Hi ******,

      We apologize for the confusion. Your transaction was rejected by our system and what you see on the card summary is a pending charge. When we canceled the transaction the charge was immediately voided, but it is up to the prepaid card issuer to re-credit the funds to the account. If you have questions on when the charge will be removed from the card we suggest reaching out to the prepaid card issuer, but it is usually removed within 5-7 business days.

      Thank you,

      The Prepaid2Cash Team

    Prepaid2Cash Holdings is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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