We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Insta Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

This profile includes complaints for Insta Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Insta Movers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Insta Movers

      115 Walter Davis Dr Ste D Birmingham, AL 35209-2847

    • Insta Movers

      157 Resource Center Pkwy Ste 109-B Birmingham, AL 35242

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Awful moving company- they never ever answer the phone. I made a cross state move, was quoted one price and when the movers showed up it was almost triple with all these added charges. I was told my delivery date would be one day, but they never picked up the phone to confirm. Turns out, my delivery was not going to be on or around that date (though I told them it was imperative I received my items by a certain date- and they had well over 3 weeks to plan for that date considering my items were in storage). When I finally received my items, everything was broken, the drivers threatened me by forcing me to pay an additional 200 dollars for an elevator charge or they would not deliver the rest of my stuff and would leave with it (extortion). The drivers for delivery were rude, yelled at me, cursed me out and virtually harassed me by calling me 19x in a row because they left paperwork in the apartment and I had stepped out. When I came back, they were waiting for me in the lobby, which was scary. On top of all that, all of my broken stuff, they left my apartment a mess by keeping all of their dirty moving blankets in my apartment and kept throwing around my stuff (glass) when it was broken, which lead to glass being all over the place. I have been trying to call them to file a claim, and I submitted the items and they had told me, we did not have full replacement insurance- but when they sent the paperwork, it looks like my name was crossed out from full replacement and we were then told we had to initial on the below for the added insurance but it was really waiving insurance. They did an awful job at explaining the paperwork, and had crossed our names off of full replacement insurance while also insuring all of our items were replaceable under the insurance we had picked.

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against: Insta Movers ****Date of Move: June 14, 2024 Move From: *************, ** Move To: ***************, ** Complaint Details:I am writing to formally file a complaint against Insta Movers **** for the unacceptable service I received during my move from *************, **, to ***************, **, on June 14, 2024.Overcharging:Before the move, I was given a written quote by Insta Movers **** for the total cost of the move. However, upon completion of the move, I was charged a significantly higher amount than what was originally quoted. The final bill included charges that were not previously discussed or agreed upon. This bait-and-switch tactic is unethical and unacceptable.Damaged Furniture:Several of my furniture items arrived at my new home damaged. These items were in good condition before the move, and the damage clearly occurred during transportation. Despite packing some items myself and trusting the movers to handle others with care, I was disappointed to find scratches, dents, and broken parts on multiple pieces of furniture. This has caused me considerable stress and financial loss.Hidden Fees:In addition to the overcharging, I was also subjected to hidden fees that were never disclosed at any point during the booking process. These fees were only brought to my attention when it was time to pay the final bill, leaving me with no choice but to pay them in order to retrieve my belongings. The lack of transparency regarding these fees is highly unprofessional.I am extremely dissatisfied with the service provided by Insta Movers **** This experience has been stressful, financially burdensome, and has caused damage to my personal property. I expected a smooth and professional moving experience, but instead, I was met with unexpected charges, damaged items, and hidden fees.I urge the Better Business Bureau to take appropriate action against this company to prevent other customers from enduring similar experiences.

    • Initial Complaint

      Date:02/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is trying to steal my deceased mother's belongings.

      Business Response

      Date: 02/05/2024

      *************************,

      Please contact us directly. We do not steal anyone's items and actually keep people's stuff even if they have not paid storages for months on end. In regards to someone passing during the moving process,  there are legal necessary measures that we must follow and abide by. Unfortunately, I am unsure who your mother is since we do not have your name on any contracts. Please contact our office as soon as possible at ************ or ************. 

    • Initial Complaint

      Date:05/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with a company called relocation nation, and they gave this job to Insta Movers. On March 29, 2023, Insta Movers picked up our furniture in *******. We did not ask for it to be stored and wished to have it delivered as soon as possible. It is now May 4 and they have not delivered our furniture and no one can tell me where it is, and when it will be delivered. I have placed numerous phone calls and they tell me they will get back to me but no one ever calls back. I received one email(see attached) that said it was being loaded onto a truck but that was more than two weeks ago and we still have no information about when it will be delivered , we have paid them substantial money and I have a check to pay them the balance when they arrive. I am worried that they have lost or stolen our furniture and belongings. No one can tell me where its located and they keep giving me the runaround, my only wish is for this furniture to be delivered as soon as possible , I am 71 years old and have been living in my house with minimal furniture now for well over a month.

    • Initial Complaint

      Date:02/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 22, 2022, we retained Insta-Movers (Order No. QB6272776) to pack and move our possessions from **********, ** to Chatsworth, **. We were told that our total charge would be $21,138.28. But once they had possession of our property, we were forced to pay them an additional $8,94001 totaling $30,078.36 in order for them to deliver our possessions to ** in Chatworth, **. We also had to wait a month to receive our possessions. As we were unpacking, we noticed that there were many broken/damaged items e.g., 65' TV, Standalone Bar. (2) ******************* 3 Drawer File Cabinet and many of the boxes were crushed and some with water damage to the contents. We addressed these issues and more, on October 18, 2022, by letter directly to *************************, CEO. **************, nor anyone else from Inst-Movers ever responded. We have been harmed by Insta-Movers and feel that they should compensate us for the excess charges and pay for the damages they did to our property.

    • Initial Complaint

      Date:11/07/2022

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged double the estimated cost by burying the upcharge in fine print I could not read.Broke many, many things, packed pictures without wrapping or padding, crushed at least 20 boxes, lost (or stole) at least ************************************************** wardrobe boxes. I have tons of photos showing the damage.Won't respond to phone calls or emails.I'm a retired Air Force officer and have been moved at least 15 times. This was so far beyond being our worst move that I am at a loss for words.We need your help!Pictures in online folder: https://www.dropbox.com/s/0i5lnmvtqpny4ts/img_20220712_130503624_hdr.jpg?dl=0

    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Tower movers and they gave me a quote for approx ******** . Insta movers did the move and charged almost ******** for this move. I was over charged.

    Insta Movers is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.