Complaints

This profile includes complaints for Limbaugh Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Limbaugh Toyota

  2200 Avenue T Birmingham, AL 35218-2942

  
• 

  Limbaugh Toyota

  PO Box 8307 Birmingham, AL 35218-0307

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Limbaugh Toyota replaced a couple headlights for me a few weeks back. After the service was complete, I noticed the front bumper was slightly off and not flush with the rest of the car. I made another appointment for today (6/30) to come in and get that fixed. However, when I came in today I was told the bumper was like that prior to the original service. That is wildly inaccurate. Multiple emails and calls later, the dealership says they wont fix it because they have notes that indicate the bumper was not aligned prior to service. False statements. I believe they are fibbing and have back-dated notes because no one spoke of any issues with my bumper until I came back to have them fix it. Convenient for them, right?!I do have pictures of the before and after and they clearly show the bumper was aligned and flush with the rest of the car before and was unaligned after the service visit. The service guy talked over me and failed to listen and only wanted to give me a new quote to fix it. Limbaugh Toyota should fix it free of charge due to the fact that the bumper became unaligned at the time of servicing in your dealership. I am moving out of state, so I had specifically made this appointment on 6/30/2025 while still in town and to get this fixed and in good working order before I move. So, we now have few options: (1) I come in and you all fix the bumper as you should have already done,(2) you work with a dealership in *********, ** to fix it on your behalf, or (3) I fix the bumper with a party of my choosing and send Limbaugh Toyota the bill.

  

  Business Response

  Date: 07/02/2025

  ****** ****** brought in her 2011 4Rrunner with ******* miles on it to have the headlamp replaced.  Before starting the replacement, the technician (*****) made a specific note stating "bumper slightly off prior to service", which was made on the day of the first service visit on 6/4/25.  Once starting the replacement the tech also notes that the clips & the screws around the front bumper are mismatched, indicating there was previous work done elsewhere to the vehicle & that those parts may contribute to the bumper being slightly misaligned prior to the service.  Additionally, Carfax reports that two minor incidents occurred on 7/16/18 & 4/21/21 in which the front end of the vehicle was damaged & were not repaired at Toyota service departments.  For the service at Limbaugh Toyota, ****** brought in her own aftermarket parts, which do not allow the bumper to sit flush with the rest of the vehicle.

  Due to the age, mileage, Carfax reports & technicians notes, no repairs or considerations will be made at this time.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23543081
  
  I am rejecting this response because I have before and after pictures that prove all the below comments from the business are false as it pertains to how they put the bumper back on. It will align correctly but they failed to do a decent job and failed to do the job properly and completely. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Toyota Highlander about a week ago and after I drove it home I noticed the rear seat USB charger cover was missing. I went back to the dealership the following Monday and the Salesman told me he would try to find me one, but its been over a week and I havent heard back from him regarding this piece. After some further research I found out the entire Charging port has to be replaced because the cover isnt sold separately and it would be around $300.00 to replace it. I paid over $35,000 for this vehicle and for me to go back and spend an additional $300.00 for a vehicle Ive had for less than 2 weeks is crazy. I really trusted this dealership because its been a very long time Ive purchased a car. I really would like for the dealership to cover the cost of the missing piece seeing how the warranty does not cover anything like this. Im hoping the dealership will be able to make this right.

  

  Business Response

  Date: 12/18/2024

  We have contacted Ms. ****** & she is bringing veh in Friday, Dec 20th for another diagnosis & part ordered to fix the problem.  She has agreed to pay half & Limbaugh Toyota to pay half & we discussed the amount.

  Customer Answer

  Date: 12/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came in on 12/16/2024 at 12:30 pm for my 1 oclock appointment. It was for a 45k ********** service Advisor was ******* *****. I explained that I was having an issue with my Blind spot monitoring System not turning on. He said that they would take a look at it and I explained that I had a warranty. I waited until almost 4:15 pm for my vehicle.Several people came and went before my vehicle ever got back into the shop. Around 3:30 or so I was called over to the service desk to be because the mechanic claimed that the Blind spot monitoring system would not work with my aftermarket bumper after the mechanic looked at the bumper.I said ok and then I was informed upon checking out that I would have to pay a 150 dollar fee just for him to say that. Mr ***** never mentioned there was a price just for the mechanic to verbalize information to me. He just said that warranty does not cover anything aftermarket. Which the blind spot monitoring system is not aftermarket. He knowingly withheld this information because he thought I was just young and stupid and he could just take advantage of a younger person. I paid 150$ and still didnt get my problem fixed.

  

  Business Response

  Date: 12/17/2024

  After researching this, the customer told the service writer that the switch button was not working. When trying to diagnosis the issue found there were no sensors in the bumber & the blind spot monitor cannot work with no sensors in it.  This all had to be diagnosed by a technician.  No info was withheld until veh was checked out & diagnosed.  

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22696658
  
  I am rejecting this response because:
  (1 the statement that information was not withheld was an outright lie. Nobody performed any work on the vehicle and they still are wanting to charge me 150$

  2) I want a 150$ refund 

  3) the service writer needs to be reprimanded 
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 12/17/2024

  We have no desire to resolve this issue or discuss this any further due to the abusive & vulgar language to our female employee.

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22696658
  
  I am rejecting this response because:
  
  Abusive and vulgar language? Please quit lying I asked to speak to a manager and she hung up on me and I called back and said you guys hung up on me. I didnt say anything inappropriate. Are you guys just going to lie and make up a story? 

• Initial Complaint

  Date:05/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Toyota highlander has a recall on a part on my bumper of my car but my bumper fell off before the recall got fixed and toyota don't want to pay for it to be fix

  

  Business Response

  Date: 05/15/2024

  I have talked with ******************** & she has advised me that the bumper fell off before she received the recall.  She took her vehicle to ****** Toyota where she purchased it & they have documents & pictures of her vehicle about this. They advised her to bring the vehicle here where we have a body shop.  Our body shop manager looked at it & believes it has been hit & the recall is only on some clips & cannot replace the bumper.  She adamently says she has not wrecked or had any accidents in this vehicle & feels it fell off due to the recall.  We have been advised by Toyota that more clips will not be available until the 3rd quarter of this year.  I advised her to go back to ****** Toyota & have them advise Toyota Mtr Div with the info they have & the pictures & see if they will help her.  We have no records of anything ever on this vehicle. 

• Initial Complaint

  Date:05/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 Jeep Cherokee from Limbaugh Toyota around 3/18/23. Once I got the car I did not have it 24hrs before it was running hot and i had to have it towed back to the dealership. They said they fixed it however not even 2 weeks later i was bringing the car back for the same thing. When I first brought it back the Mechanic initially said the car might need a motor but recanted once he spoke with management. I have taken this car back at least 4 times for the same thing, and now the Check Engine light is on and they said they can't do anything unless i pay some more money and now have a cosigner. They also sold me the car with a broke taillight as well

  

  Business Response

  Date: 06/01/2023

  We have been in contact with ******************* & told her to have the vehicle towed to our service **** at our expense to be diagnosed & determine her options.  This vehicle was bought "as is" & even though we have spent a lot of money to fix the problem she was having.  She agreed & is having the vehicle towed in on Friday, 6/2/23.