Complaints

This profile includes complaints for Tameron Hyundai's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tameron Hyundai

  1595 Montgomery Hwy Birmingham, AL 35216-4510

  
• 

  Tameron Hyundai

  1675 Montgomery Hwy Hoover, AL 35216-4907

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ********, ****** *******, and we purchased a Land Rover from Tameron Hyundai in march 2025, in ********************. On June 22, 2025 while driving my car from work my right tire exploded with the tire banging all over the front and side of my car. My car was damaged from this tire exploding in this manner, the left panel fell off in the middle of the freeway, knocked paint off my car and now Mr. ***** ******, General Manager of tameron Hyundai will not respond to my email, nor respond to any of my phone calls. I had to have the car towed to my house paying ******, I was told my roadside assistance will pay for this which it did not. I had to pay another ****** to have it towed from my house to the place to put another tire on it, I was told that I would only be reimbursed ***** of the ****** that was paid out, this is the roadside that came with the purchase of the car, only the tire was covered. When the Dot numbers were checked on the tire, the tire was purchased in 2021, and should have never been sold on this vehicle, new tires should have been on this car. The tires on the back were purchased in 2023. This defected tire could have caused me my life, I have never been so terrified in my life!!! I want my car repaired where that tire flapping everywhere damaged it, my side panel is on the freeway, and I want a set of new tires put on my vehicle, and I want an apology for the way I have been treated by this company. I have seven years to pay for this vehicle, I pay over $700.00 a month and close to four for insurance, this really puts me in a very bad position, getting a ride to and from work has been very stressful and expensive while Im paying the car note every month. My feelings are hurt and this is very embarrassing, I thought these were good people looking out for me putting me in this car, not knowing that this car almost caused me my life. I will like to ask Mr. ***** ******* how would you feel if this happened to your child? Not a good fel

  

  Business Response

  Date: 07/21/2025

  We have made contact with the customer and replaced the other tire and repaired the body damage to the vehicle.

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with the thermal management module and Ive had it roughly ***** miles Im literally 160 over my ****** warranty and no help from them at all, they tried to sell me a bad apple to begin with and sold me this one not thinking I would know after the fact.

  

  Business Response

  Date: 05/28/2025

  Brought customer in and worked with ********************** to get 80% approval, customer agreed to repairs, vehicle is working now.

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two vehicles from Tameron Hyundai, my son chose a genesis **** My son was driving the vehicle and it made a loud noise. He took to Tameron Hyundai and they wrecked the vehicle. They state it fell off the rack. I have been trying to get the situation resolved, however I was informed by 2 manager that they could repair the car and not report to car fax. This is very concerning to me, because when a person purchase a car they look for the car fax be correct. I was working with a manager ****, caught him in a lie, called him out on it, he got upset and had the owner son contact me and stated that even though the negligence was on them but he is not required to do anything to fix the situation other than repair the car fell off the rack, the gas tank and every is bent. I thought about protesting and making the public aware that I know for a fact that they are doctoring fake car fax. Mr. ****** told me I can handle his team of attorney. The car loss value and I was told they would make it right. This conversation happened today.

  

  Business Response

  Date: 05/28/2025

  We offered to trade the customer out of the vehicle or buy it at its market value.  Those offers were declined.  We carry insurance for such accidents and have completed our obligations by filing a claim to have the vehicle repaired.  The customer is also offered a diminished value reimbursement as well.

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother and I were in search of a different vehicle from Tameron Hyundai last year (November or December 2024). At the time, nothing could be done because of the credit score and the negative equity in our trade (2024 Camry) in which we were understood so we were advised to wait. January 2025 rolls around, and the salesman, **** ***** who we worked with said there may be a way to go and he asked us when we could come in. We couldn't make it in until February 3rd (Yesterday as of writing) as that was when we would have our down payment because we get paid on the 1st of the month. We let **** know that we only have $700 to put down (That's our car note on the Camry), **** says that's fine. So right before we leave ********* and head to ****** (Which is a good drive), I text **** and let him know ahead of time, that we were on our way. He texts us at the last minute and says he has something unexpected to take care of today, and he won't be there today but he has told his coworkers our situation, and they will take good care of us. We get down there, and one of the managers, ****** ****** handles our information. ****** was rude and he had no personality or thoughtfulness at all for our buying experience for a vehicle. I had told them we had three vehicles to choose from, a Hyundai Kona, Tuscon, or 2023 ********. I specifically said the Kona may be better to get approved for, since it's cheaper. They only chose a Tuscon. They run our credit, and ****** comes back and tells us that there is a way to go, but they need $2,500 down instead of $700. Now, we had already told them how much we had down, and **** did way before we came in. This is not how you treat a customer who comes in needing vehicle assistance, walks out with nothing, gets a text from the salesman with good news, the customer comes in hoping to leave with something, but then leaves with nothing. We were very unhappy, and our experience with the dealership was very unpleasant.

  

  Business Response

  Date: 02/05/2025

   Hi Mr. ************** apologize you had this sort of experience at our dealership.  We strive to treat everyone with respect and dignity regardless of their situation in life.  At the end of the day we are limited to what the bank approval states is required and in this case that is what was required, we do not set the terms to satisfy a loan approval in any form.  As a company process we do not submit anyone to a bank until they are on site so we can verify a number of requirements to ensure there is no identity fraud.  I hope you understand our desire is to sell cars, it is our business model.  Our mission is to safeguard our customers information and have a positive experience.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22899198
  
  I am rejecting this response because: I spoke with the Finance team today, because my mother's credit and my credit were still being run from Monday in which we didn't understand why. I told the people that answered the phone, that if there is nothing that they can do solve our bad experience, then to please stop running our credit. I then talked to Citron Choice, who seemed to be more helpful in our situation. He said if he can talk to the bank, and the bank can agree on us putting $1,000 down, would we agree? We said yes! But we will have to wait until March (The beginning of the month), since we have already paid our car note on our Camry for the month. I think and I **** ****** was more helpful with our situation, and I hope he finds a solution to our needs. But I would like to keep this complaint active, until we have a final resolution.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2014 **** Escape on 12/19/23 from this dearlership. They said at the time of sale they sould fixe the blower. After multiple calls with no return I had to drive down there. Of course they said they wont fix and wanted to charge $1100.But that is not the worst. Just last week 1/25, engine light comes on and all h*** brakes loose. Turns out all cylinders are mis-firing and apparently turbo charger is out. Car barely runs and mechanic said it is a total loss. Said the engine could have caught fire at any moment. I have barely had this car a month!! No previous work or problems were disclosed at phrchase, yet obviously something was hidden for such a catastophic engine problem so soon. This dealership wants to move their cars and their problems off the lot and on to consumers! $8000 lost because they sold me a lemon!

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I bought my car in June, I was charged over $2900 for a warranty that I did not agree to purchase. I went back the very next day and filled out the paperwork to cancel the warranty. I was told it would be credited to my account. It still has not been credited to my account. I have called twice, and no one in the finance department will return my calls.

  

  Business Response

  Date: 09/14/2023

  I am so sorry for the delay in processing that cancellation.  We are happy to do that for you.  I left you a voicemail at the number listed, please get back to us and we will get that taken care of immediately.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 11 August 2023, a visit was made to Tameron Imports LLC in ********** ******* to make an offer in CASH for a used 2023 Santa Fe. An Offer and Trade-in with a balance of $18992.00 left to make deal was accepted. A check for the amount was written by me. Somewhere in the process, without my knowledge or consent, a hard inquiry was made on my credit. I did not fill out a credit application. Further, I was then a few weeks after purchase, denied credit with no amount listed or the reason for denial with an 823 credit score by mail notification.Secondly, I have made numerous attempt to contact Tameron, the General Manager and Mr. ******************* and who did the finical transaction over last couple of days. I have also contacted Equifax and filed a Dispute for the Hard Credit Inquiry. To resolve: An electronic request from Tameron Hyundai to Equifax and pull the hard inquiry. This issue has already effected my overall credit score. My credit score is very important to me. A cash deal paid in full should not have my credit jeopardized.Finally, credit was brought up in sales bartering, with a $2500.00 discount if credit was used. They were told no implicitly; **** only!

  

  Business Response

  Date: 09/14/2023

  As per our internal process for taking any check as payment, we do have a signed credit application on file from you.  I would love to speak with you directly about this issue as we never want any customer of ours unhappy.  I'd love to work together on finding an amiable resolution to  your concerns. 

  Customer Answer

  Date: 09/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ***** discussed pulling the credit inquiry and pulling the denial of credit with a letter from him today. Also stated, he would complete that today and continue to investigate how my signature for credit was signed, due to I never visited the dealership.

  Finally, ***** appoligized and I believe him. If he completes the two task agreed to, then no further action will be necessary.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 21st, I bought a 2020 Jeep Cherokee from the dealership. At the time that I test drove the vehicle it had rubber floor mats for the front & rear seats in it (no cargo mat). My sales person even pointed out the mats and I thought it was an added bonus. I agreed to purchase the car and it was taken to be detailed. While going through financing, when they found out I was making arrangements to get the car home, they offered to drive it to my house. Another bonus. The car was brought to my house and I was given the keys. After they left, I realized the floor mats were no longer in the vehicle. I called the dealership and asked for a Sales Manager and was transferred to ****. **** was very polite and said no problem, the mats were probably in detailing, and my sales rep would call me in the morning about getting me the floor mats. On August 22nd I received no phone call. I called, asked for a sales manager, was transferred to a sales person who said **** was their manager and took a message. I called again about 3 hours later and was transferred to the voicemail of *********************** to which I left a message explaining the situation. August 23rd I called again and left another message with a sales rep. I also put in a contact email through the website requesting a phone call about my missing floor mats. As of August 24th there has been zero response after ****'s initial "We'll get in contact with you in the morning"At this point, I'm extremely disappointed in the lack of customer service after the sale is complete. I want the rubber floor mats that were in the vehicle when I agreed to purchase it. I don't know where they went or who has them, but they belong with the item that I agreed to and finalized the purchase on.

  

  Business Response

  Date: 09/12/2023

  We have ordered the rubber floor mats and have them here waiting.  Would you like to come pick them up or have us mail them to you?  

  Customer Answer

  Date: 09/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Please have the floormats shipped to my attention at:
  187 ***************.   **********, **   35115
  
  Thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment for 12/29 at Tameron Hyundai for a recall of the engine knock sensor and brakes. After further inspection of my vehicle on 12/29 it was recommended to do rear brakes, fuel engine flush, the engine knocker recall, and drive belts and spark plugs. 2 weeks later i noticed that my check engine light would come on and off for 2 days. i called the dealership and left a message for the service manager who never called back. I called the dealership a few days later and scheduled the next available appointment to bring my car back in on 2/3. On 2/3 was told that my rear breaks needed to be flushed, a new catalytic converter, a new knock sensor, and all 4 rims needed to be straightened to the tune of over $6000. I asked the service rep how none of this was caught at the 12/29 appointment or why im being asked to pay for service related to a recall that was done in the previous weeks at his dealership. He stated that since there is no current recall i will still have to pay for the knock sensor and in regards to the brake service he couldnt fix the previous mistakes made. I left to have a second opinion. The next mechanic that i visited did confirm that my knock sensor needs to be replaced and that the catalytic converter would soon need to be replaced but it was not immediate and that my brakes were fine.I opened a case with Hyundai corporate and was contacted by a case manager and they began an investigation. A few days of back and forth emails between myself and the assigned hyundai case manager and the case manager and the dealership resulted in the case manager telling me that the dealership stated that even though i was angry we would assist and the case manager would see what further financial assistance or goodwill could be provided.The dealership cancelled my appointment on 2/15. The assigned case manager emailed again on 2/16 asking if the dealership had reached out to me and they still havent. Current Cost impact: $1700

  

  Business Response

  Date: 08/21/2023

  We have also received an AG complaint from Ebony.  We have offered to reschedule an appointment to appeal the decision Hyundai originally responded with.  We are at a standstill until the vehicle comes back in.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 19428378
  
  I am rejecting this response because: the issues was fixed by another dealership since you refused to fix my national recall the 2 times you had the vehicle already. You have also already been informed of this.

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 Hyundai Palisade from Tameron Hyundai with *********************** in July 2022. At the time I owned a Lexus RX350 and I was pregnant with my second child. I wanted a vehicle with more room for my family. Now, I do not actually need as much room as I thought so I wanted to trade my vehicle for something smaller. I took it to 2 dealerships in **********, where I live, and much to my surprise, my vehicle is actually only valued at $45,000 new when I paid over $51,000 for it. I was informed that due to vehicle shortages dealerships were charging market adjustments along with other unnecessary markups to make more money. Now on a trade in, Im upside down almost $12,000. I would like for Hyundai to purchase my vehicle back at the price I paid, including taxes and fees.

  

  Business Response

  Date: 08/21/2023

  At that time we sold the vehicle for MSRP plus additional charges via an addendum that was fully disclosed on the vehicle and the price on the bill of sale, buyers order and contract.  At that time we sold the vehicle for what they were going for in the market.