We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Water Company

Central Alabama Water
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Central Alabama Water's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Central Alabama Water has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 12 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Debra L

      Date: 08/09/2022

      My water bill is ***+ dollars its only my granddaughter and I she in daycare from 7-5:30 so I'm at work from the same time so I really don't understand what's happening all I keep getting is disconnecting letters we the people that trying to make it are the ones being hurt it's only in aLABAMA they care nothing about helping us ** ****** ***** 

    • Lauryn C

      Date: 07/29/2022

      If I could give them 0 stars I would. I moved into a new apartment and scheduled an appointment for my water to be turned on during my move in date. They gave me a long window of 7am-6pm as the time frame in which I should expect my technician to be here. Eleven hours is too long to expect someone to wait on a technician but I did stay at home for that long only for no one to have showed up by 4:45. I then called them only for them to say a technician had showed up earlier, but they couldn't give me a time and I never had heard a knock. Any company with common sense would know to at least also call on top of just knocking. In addition, when I said I never heard a knock, they told me that I could turn on the meter myself or get my maintenance to do it, because the department that does it is closed and would incur a after hours fee if someone came out. Why should I have to do your job for you?!?!? And if that department is closed, why did the hours in the email say 7am-6pm if that's not true. Their customer service is pathetic and extremely negligent and I would choose another option if I could.

    Central Alabama Water is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.