Complaints

This profile includes complaints for RV Roadway's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RV Roadway has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RV Roadway

  1405 Co Rd 87 Calera, AL 35040

  
• 

  RV Roadway

  1201 Fox Run Pkwy Opelika, AL 36801-5908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE PROBLEM IS WITH THE OPELIKA RV ROADWAY. I HAD AN APPOINTMENT TO REPAIR WARRANTY WORK ON MT *** I LIVE 60 MILES FROM THE STORE WHERE I PURCHASED THE *** MY FATHER IN LAW TOOK MY RV TO THEM AND AT THE SECHDULED TIME 10:30. HE (*************) ADVISED MY FATHER IN LAW HE HAD TO DROP IT OFF AND THEY WOULD CALL WHEN FINISHED. WHY WOULD I NEED AN APPOINTMENT TO DROP SOMETHING OFF AND WAITING FOR A CALL BACK. THATS THE WHOLE THING ABOUT MAKING AN APPOINTMENT. I THEN SPOKE THE MANAGER, SORRY DIDNT GET HER NAME. SHE ADVISED SHE WOULD SPEAK TO ************* AND CALL ME BACK SHORTLY, NEVER DID. I CALLED AFTER LUCH , 1:30 AND ************* ADVISED HE COULDN'T GET TO IT TODAY. HE TOLD MY WIFE HE HAS AN RV THAT HAS BEEN THERE FOR 2 DAYS WITH AN APPOINTMENT. I NEED MY WARRANTY WORK DONE. WHEN SPEND $34,833.00 WITH A COMPANY YOU WOULD THINK THEY WOULD DO WHAT'S RIGHT.

  

  Business Response

  Date: 06/21/2024

  Appointments are made to get RV units in to start the process.Once an RV is delivered to our service dealer, we will document customers concerns. We will take pictures of any affected parts and composite a written report.
  RV Roadway will submit the photographs and report to the manufacturer via a dealer portal. Then, we wait for a response!
  The RV manufacturer will either approve, deny, partially approve or deny, or ask for further clarification or evidence. This process can take several weeks even months!
  Once the claim is approved,we can begin the repair. Rarely, we will have everything needed on-hand. But we will order the parts. If we're lucky, the parts will be catalog parts available from big RV distributors. If not we need a custom manufactured part (e.g. water tank, cabinet door, etc.) then the process can take weeks!
  Once the parts arrive, we will verify they are the correct parts. If they arent which happens more often than you would think the process starts all over!
  Once the correct parts arrive, we can complete the repair. During this time, RV Roadway will require you keep your RV physically on the lot to keep its place in the service queue. If you remove your RV, it may push your request to the back of the line!
  When warranty service goes well, you can have your RV in and out in a resonable amount of time.
  But when everything goes wrong the manufacturer disagrees with the claim, wrong parts are sent, custom parts are required the process has been known to take months!
  We try our best to get the units repaired in a timely manner.We recomend the customer to drop his unit off to our dealership so we can start the process and get his unit repaired.

  Thanks

  *********************