Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2009 ***** silverado 1500 wt on December 16 2024 with the agreement that they would replace a cracked windshield, which they have totally ignored my request to honor their agreement. I still have not received the registration for the truck yet either so I cannot register my vehicle yet. I would like them to honor their agreements to fix the windshield and get my registration to me.

  

  Business Response

  Date: 02/28/2025

  I have looked into this deal and have inquired with the ** and the sales manager. There is nothing noted in the file, nor do either of them recall, a windshield replacement being offered on this vehicle. That would be a difficult thing to promise with the customer being from out of state. Anything after the sale would be listed on the customer's We Owe and the customer would have been given a copy upon completion of the paperwork.

  On the registration, it does take longer to process an out of state registration. First we have to wait until the deal funds. Also, if the purchased vehicle was a trade-in and there was a payoff on the vehicle, we have to wait on the title to arrive before we can proceed. Because of the complexity of out of state titles and with each state having different rules and regulations, we use a third party vendor in order to process out of state title work. The vendor does have the paperwork in hand and we have asked them to escalte this title to the highest priority. 

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2020 Chevrolet pickup on 6/21/2024. The deal was to include 4 New Tires because we stated to them that we were purchasing this vehicle to pull a travel trailer in August on a long trip down west coast. We negotiated for them to put on new tires and we had to return later to pick up truck. My husband took the truck yesterday to have tires rotated for the first time only to be told that on of these tires had a plug in it. Obviously they did not put New tires on the truck. I called and talked to the manager today with no effort to resolve the issue. I believe that they intentionally put used tires on the truck and now using the excuse that it has been 7 months. This dealership has some very questionable selling techniques. I told him I would let the public know about this and he accused me of trying to blackmail him them. I only want what was promised us at time of sale.

  

  Business Response

  Date: 02/19/2025

  We spoke with the client for over 30 minutes, thoroughly researching her transaction and addressing her concerns. She purchased the vehicle 8 months ago, and during the transaction, we promised to replace the tires. However, at no point were brand-new tires specifically promised. Since then, she has driven the vehicle for 8 months and is now claiming that one of the tires was plugged. Additionally, she is requesting that we pay for 4 new tires at her local Discount Tire store.
  Unfortunately, this transaction took place 8 months ago, and it is unclear what kind of wear and tear may have occurred during her use of the vehicle. It is also important to note that it is unethical to accuse our dealership of false practices, especially when she cannot guarantee that someone in her household did not plug one of the tires.
  We are committed to working with her and are happy to offer new tires for purchase.  However, it is essential to recognize that the issue raised falls under the responsibility of proper tire maintenance, especially after 8 months of driving.

• Initial Complaint

  Date:02/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14/24, I bought a 2017 ***** Colorado with the promise that they would order and install rear seats. List price: $14984 negotiated price with rear seats before tax/title/etc: $19057.30 In December 2024, I received a call from Deacon ****** (the salesman) telling me the seats were unavailable and to come in to discuss the issue. On 2/14-15/25 i discussed options for rectifying the issue with Deacon and **** (Deacon's manager) including swapping into a similar vehicle that already had the seats, but this option was canceled by upper management. I was then offered $500 for the missing seats which I declined. No further negotiations could be made from that point forward.

  

  Business Response

  Date: 02/19/2025

  Thank you for reaching out and providing the details of your concerns. We want to clarify the situation and address your complaint thoroughly.
  When you purchased the 2017 ***** Colorado on 9/14/24, we understood that you were seeking to have preowned rear seats installed.  As per your request, we immediately began searching for suitable pre-owned seats. We encountered difficulty in locating the exact seats, but we remained in close communication with you over the following months, ensuring you were kept informed throughout the process.
  In December 2024, we contacted you to let you know that the seats were unavailable, and we invited you to visit the dealership to discuss options for resolving the issue. On 2/14-15/25, you met with both Deacon ****** (your salesman) and **** (the sales manager) to explore possible solutions, including swapping you into a similar vehicle that already had the seats. However, you chose not to move forward with the financial options presented for the newer truck.
  At that point, we offered you $500 as compensation for the missing rear seats, which was based on the original amount we had allotted for the seats. However, we understand that you declined this offer.
  We sincerely regret that weve been unable to resolve this matter to your satisfaction.  Please know that we remain committed to finding a solution.  Whether that means continuing our search for the seats, offering you the $500 we allocated, or helping you find another vehicle that meets your needs, we are happy to work with you to reach a resolution.
  Thank you for your patience, and we look forward to continuing to work together on this matter.

  Customer Answer

  Date: 02/19/2025

  Complaint: 22946324

  
  

  I am rejecting this response because:

  
  

  The $500 is what I find insulting. I was told the seats were going to cost over $6000. That is the cost I'm trying to recover. The original (sticker price) on the truck was just shy of $15000. I negotiated with Deacon down to $12000 before the seats. Once the seats were added the price went to $19057.30. It doesn't make sense that anyone would pay $19k for a truck worth $15k if the seats were only $500. 

  
  

  
  

  Sincerely,

  
  

  ******* *********

  

  Business Response

  Date: 02/24/2025

  Our sincere apologies. The $500 was a typed in error. The amount set up for the seats was $1500. The list price on the vehicle was $16989. Again, we will be glad to either issue you a refund for the maount that was set up for the seats, or continue to work with you in order to obtain the seats for your vehicle. Please let us know which you would prefer. Thank you. 

  Customer Answer

  Date: 03/03/2025

  Complaint: 22946324

  
  

  I am rejecting this response because:

  The $500 wasn't a typo. This is the same number **** tried to push in our initial discussions of this matter. $500 was an attempt to scam me out of the money I am owed and make me go away. The $1500 is a step in the right direction, but is still an attempt to make me go away. The $16989 price is labeled by your sales ads as an **** price and is $2000 above the actual list price. This number is designed to confuse your customers into thinking they are getting a deal. It is also part of the continued dishonesty that appears to be regular practice at **** Serra Nissan.

  
  

  The actual list price for the truck on both the sales sheet and on your website was $14989. **** was kind enough to show the original sales sheet the last time I was in your establishment reconfirm the price. I'm sure he can show you how to access it if it needs to be revisited. 

  
  

  The seats are what I originally wanted. They are the reason I paid the extra $6000 over what the truck is worth to get. However, after 5 months of searching, Deacon told me that the seats are only available as part of the original build and cannot be obtained as an aftermarket item. If this was just part of the web of lies and the seats are an option, I would love a continued search. I would insist on an expedited effort. An additional 5 months I feel is unacceptable.

  
  

  If this cannot be done, I would like the $6000 alotted for the seats returned. However I know this is our current impasse and I am willing to . If you will take the current offer of $1500 and account for the $2000 difference between the **** price and the actual list price making the offer $3500, I will accept.

  
  

  Sincerely,

  
  

  ******* *********

  

  Business Response

  Date: 03/06/2025

  The customer needs to understand that the list price that he keeps bringing up if the price BEFORE we reconditioned the vehicle and got it ready for sale. We put $1673.65 woth of repairs into this vehicle before placing it for sale. His vehicle also came with a lifetime power train warranty at a cost of $229 and an APEX GPS system at a cost of $75. We barely made into the black on this vehicle. Customers sometimes don't understand that we pay for the repairs done to a vehicle before we put it on the lot for sale. The list price is the price of the vehicle before any repairs. 

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had my truck towed to the Cullman AL Nissan dealership while on an RV vacation on Sept 24th b/c after getting fuel for my Nissan Titan XD diesel truck at a ***** truck stop, the truck would not restart. The truck somehow restarted the next day at Nissan and the Nissan service mngr (***** *******) decided to drive it, without ever checking the fuel to see if we had gotten bad diesel or to determine if there was gas in the tank. Not to mention the truck was shacking and vibrating when running. They lied about testing and draining the fuel and caused more damage to my vehicle. They reported it was water in the tank. The service **** told me he was 100% certain that diesel was in the tank when he drove it. Within the same hour of him telling me this, I had a remote mechanic come to Nissan and drain the tank in thier parking lot and it was gas. The service **** tried to back peddle by saying he wasnt surprised, yet they were never able to provide a report or test result showing water in the diesel. After having it towed again to another mechanic (at my expense), I now have a bill $2,000 higher than it would have been, plus additional labor, b/c Nissans service mngr ruined my lift pump. Of course Nissan would have charged much more for that. I wont know until the current repairs are completed, if any further damage was caused from Nissans service mngt driving my truck. Then the ** refused to talk to me or return any of my emails. I have taken this to corporate and the BBB and will be contacting the attorney general next and then possibly having to retain an attorney. Hopefully it wont be more than small claims court. All b/c they wont discuss or address and own the issue. Very bad and dishonest service here. Zero integrity.

  

  Business Response

  Date: 10/02/2024

  Thank you for your patronage. When a customer brings a vehicle to us and explains that it will not run, but when we get in it and crank it and it does run, there is nothing for us to do except to try to recreate the issue. Our service dept test drove the vehicle, then turned the vehicle off to see if it would crank back. Your first sentence is the main key - "after getting gas at a Petro truck stop" your vehicle would not crank. Your issue is with the gas station and their product. The issue is not with our service department. 

  Customer Answer

  Date: 10/04/2024

   
  
  Complaint: 22363310
  
  
  
  I am rejecting this response because: they are only pointing out the obvious; which is yes there was gas in the diesel tank and those are the repairs that I am taking responsibility for and paying for. However, that does not negate the second issue; which is that the vehicle tank was never checked or drained to determine if gas or water was in the tank. I spoke directly with the service manager myself so I know for a fact he was aware that the problem arose after filling up at the truck stop. Therefore, the very first thing he should have done is check and drain the tank NOT drive the vehicle. If done correctly they would have discovered the gas and never would have driven it. Any dealership or service dept that deals with diesels would know this. They also know you aren’t supposed to drive it until this testing or draining is done, to specifically avoid costly and further damage from happening. And since their service ticket says they found water in the tank, I want to know where those test results are. How much water? Because it’s a lie. The mechanic working on the truck now drained the tank in the Nissan parking lot and showed the Nissan srv mngr the gas. Not water. Stop deflecting and take responsibility. So far I am up $2000 higher in repairs than what would have initially had to be fixed b/c the lift pump had to be replaced. Might be more damage caused b/c of the service mngr driving it. Not sure yet b/c the truck is still being worked on. I am going to pay for my mistake and the parts and labor caused by my mistake. And the dealership needs to do the same for their part and stop avoiding the obvious. Deflecting and denying ia not helping this case. All the evidence is there and they know it. 
  as I said before I will be contacting the Attorney General if they continue denying this claim. Nissan Corporate has been notified as well. 
  
  
  
  Sincerely,
  
  
  
  Tasha Yielding

  

  Business Response

  Date: 10/04/2024

  .We understand your frustration and the impact this situation has had on you. However, it is important to clarify that the issues with the vehicle were caused by factors outside our dealership’s control, specifically relating to the condition of the fuel tank contents when the vehicle was brought in. The presence of gasoline in a diesel tank and the associated repairs are not due to any action by our service team, but rather are directly related to the gas station or other external sources. Our service manager followed protocol based on the information initially provided.
  We’ve reviewed this case with Nissan Corporate and we will share this information with the Attorney General as well.  We empathize with the inconvenience you’ve experienced, but we are not responsible for costs resulting from actions outside of our dealership’s influence. Our objective remains to provide transparency, but we are unable to assume liability for circumstances not caused by our service team.

• Initial Complaint

  Date:07/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2019 **** F250 from the dealership on 06/19/24. The list price advertised was $28,989 in various publications which I can share upon request. The selling amount reflected on the retail order reflects $32,988.86. To this amount; $799.00 is added as a Doc fee, pus $1,013.64 for Alabama Sales Tax plus $16.50 for a title fee, less my $2,500 deposit leaves an amount of $32,318.00 financed with ********************* I have emailed the salesman and dealership multiple times asking for documentation as to the difference in the $28,989 list price and the $32,988.86 selling price. I have yet to receive this information and out of frustration have advised the dealership I do not want to visit their location and have asked for future correspondence to be via email only for written documentation. I believe I am being charged for a "limited warranty" that I wish to cancel which makes up this price difference but no one will respond appropriately. Can you help me secure a copy of the documented difference between "list" price as advertised and their actual "selling price"? I realize this vehicle was sold "as is" but I was informed that an in-depth inspection occurred but we have incurred over $2,000 in repairs due to the dangerous conditions (tire tread causing severe vehicle vibrations....dealership's own repair facility (College Tire) indicated they had to be replaced which I paid for, indicated 3 of the 4 tire rims were bent/warped and upon further inspection at Tire Discounters in ********************** we had to replace rotors and brakes.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I want a refund, plus my deposit on the 2002 2500 Chevrolet Silverado. **** Serra of Cullman sold me a lemon. I called them and told them the warning lights was on, on the dash and it would not crank after I got it home. **** Serra Nissan sent out a tow truck and took it for repairs. **** Serra Nissan said they would fix it. They also said they replaced the fuel pump.  **** Serra Nissan said they couldnt fix it, said they sent it to ********************* Chevrolet. Then I started feeling uneasy about the situation . I called ********************* Chevrolet, ********************* Chevrolet acted weird about it, next thing I know ********* the salesman from **** Serra Nissan messaged  me and said well their master tech has not been in for four days after I called them, ********* said they were sending the truck to Serra Chevrolet in Centerpoint, ******* because they didnt know when the master tech would be back. I started calling Serra Chevrolet to see how everything was going and they said they had to order two parts and they would get it fixed and make sure everything else was fine. The parts was delayed of course and the next week they said they got the parts in, said it would be done the next day. Serra Chevrolet said they were bringing it out to my house on Tuesday and didnt, then Wednesday and didnt I just kept getting the run around. Everyone stopped taking my calls and would not call me back and ********* would not answer my texts. Well today I made a post on the dealership reviews and the manager that couldnt be bothered or wouldnt call me back posted his number and wanted me to call him. I called ******************************* at ************** he patched me straight to the service department and the man from the service department  said it will be at **** Serra Nissan at 4:00 today. We left late we have been sick,when we got to the dealership the truck would not crank, after about 30 times of trying it cranked, it had service lights on, on the dash board still. The harness did not look to be replaced. Turned it off and tried to get it to start again it wouldnt. Tried to crank it again and finally got it to crank drove it down the road and something was wrong with the steering. We took it right back to the dealership, it is unsafe to drive also now. It wasnt like that before with the steering.  I was robbed and I shouldnt have to deal with these issues after they claimed it was looked over by their mechanic and claimed it was a great running truck. The truck is not dependable and should crank for over ****** dollars. I also have videos of the truck not cranking when we was at **** Serra Nissan tonight when it was supposed to have been fixed.

  The business has not resolved the problem. 

  

  Business Response

  Date: 10/03/2024

  This complaint has been resolved to the customers satisfaction. 

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get some help with a cancelation of Auto warranty. I have called the dealership numerous times and either get the run around talking with who I need to talk with and when I do leave a message with someone about calling me back no one ever call. I couldn't get help from dealership I contacted the **************** directly told them what I was dealing with and they issued the refund. This was in January when I contacted them. I received a email from the warranty company starting that the dealership was notified on the 9th of February of Cancellation and refund. From there it is the dealership responsibility to send refund to the lien holder. I contacted bank and they still haven't received the refund. I called this morning asked for finance manager and got the run around again. Left message with the receptionist and gave number to call me back still no call back. Same thing everytime no call back from them. I have email of when i contacted the finance manager with this issue and still didn't get contacted back. It has become evident that they have no intention of helping me. They have been dishonest from beginning of car purchase. As I stated **************** has sent refund they was notified of the cancelation and refund on 2/9/24. It is now 3/6/24 and the bank hasn't received refund. I'm not only contacting BBB to file a complaint but will also pursue other options including legal means about the refund.

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 30, 2023 me and my husband went in about purchasing a van. Ultimately they couldnt do anything with our trade in. Got letters in the mail stating they tried to get ** approved for a 2021 Nissan Altima, which we never even looked at. Called the salesman and he started helping with the situation. On April 19, 2023 we went in and after being there half a day we bought a 2016 van. During the test drive check engine light came on and they took it to service to be repaired. We drove it home but on the way home it messed up again. Took it back the 20th of April and we have not had our van since. Have called about our van and no one called me back. Had to call the other dealer who was working on my van to find our the problem. Have asked for a different vehicle or my money back and was told no and hung up on by the General Manager.

  

  Business Response

  Date: 05/04/2023

  The van they purchased did have a check engine light come on during the test drive. We took it into service and it appeared to be an injector problem we installed one and turned off the light. Customer purchased vehicle and took delivery of it. They did return with the light back on the next day. We gave them free of charge a loaner van while we took there vehicle to the Chrysler dealer to have it diagnosed. The dealer informed ** it was an internal engine problem specifically the camshaft and rockers would have to be replaced. We authorized at our expense the **** dollars to repair the vehicle for them. The vehicle was repaired and returned to the customer on 4/26/2023. 

  Customer Answer

  Date: 05/04/2023

  We also asked multiple times for our money back or a different vehicle. The paperwork was not finalized per our finance company until after we picked our van up after the second repair. We were also informed by the company that does the warranty on our van that Nissan submitted a claim on the van to have them fix it. The warranty company called ** and we informed them the van had pre existing issues when we purchased it and they denied to fix it.

  Customer Answer

  Date: 05/09/2023

   
  Complaint: 19985350
  
  I am rejecting this response because: Date Sent: 5/4/2023 4:58:26 PM
  We also asked multiple times for our money back or a different vehicle. The paperwork was not finalized per our finance company until after we picked our van up after the second repair. We were also informed by the company that does the warranty on our van that Nissan submitted a claim on the van to have them fix it. The warranty company called ** and we informed them the van had pre existing issues when we purchased it and they denied to fix it.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 05/17/2023

  Yes, when I first got it, then the same repairs and some more was needed because it wasnt fixed. They tried to claim the pre-existing problems on the warranty i paid for. They fixed it out of their pocket. We had the van four days and the transmission went out. Was given the run around for over a week and was told NOT to talk to my warranty company. 

  

  Business Response

  Date: 06/05/2023

  We purchased the vehicle back from **************** and her finance company and returned her down payment in full.

  Not because we felt we were in the wrong, we did repair a camshaft problem in her vehicle. After a few weeks the transmission had issues and she just wasn't comfortable with the vehicle anymore.

  We gave her the option of completely backing out of the deal and we would return her money or rep[air the transmission. She chose to be given a refund of her down payment and to be able to walk away.

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December of 2022,I went in to get a car had a car for trade in plus cash. Am going to try making this short due to having so many problems. So 1st I find it was rusted under where it wasn't safe to DRIVE, 2nd ENGINE light came on, they did put me in a different car,woke up to NISSAN at my home telling me the car fixed and SAFE to drive. Well that was a LIE I have only had the car maybe 4 weeks since December now,this morning I had to take it to the shop due to the transmission went out and on let me say this the car only has ****** miles on it ??.I have had to replace the air conditioner motor, starter, and like I said in shop now. It gets better please keep reading before I signed paper work I was told they would fix the *** CON. That doesn't work still not fixed. I called company that finance it and was told to take the car back to NISSAN Well done that and was treated like someone stupid. Oh and I have them on record telling me they were going to fix it but still nothing so, after I PAID to have the car checked and have paper saying it's unSAFE to DRIVE still getting no where. So I will keep putting my comments out every where I can am sure they would like to be done that way. The 1st time I posted on here got a call from a worker at NISSAN telling me if I didn't take down my comment he was coming after the car, well I am waiting this time for the call I will make sure I leave my number at the bottom. So thank you for reading please take your money and time to a car place that cares about you and your family cause this one sure doesn't. And I haven't even put everything on here that I have been through and still going. You know what's funny the miles and it's only 2011 sure does have a lot going on I have even put ****** miles on it had it since December 2022.************

  Customer Answer

  Date: 04/20/2023

  I found out this morning that the car has to have a transmission put in and please remember I have only had the car maybe 5 weeks since December. 

  

  Business Response

  Date: 04/25/2023

  We have continually tried to appease ******************. He brought the vehicle back in recently after purchasing and said he had issues with rust on his lower control arms and a brake issue after purchasing the vehicle.

  We replaced the lower control arms and replaced a brake master cylinder free of charge,  during this time We loaned him a car free of charge while we made the repairs. After the repairs were done we were unable to call ***************** due to the phone number being disconnected. We drove his vehicle to his residence to return his car and pick up our loaner. We were successful in doing so, on pick up of our loaner vehicle ****************** had been involved in an accident with it.

  After ****************** had his car for a few days he returned saying his air conditioner did not work, we informed him the car was sold AS IS and any future repairs were on him due to him not purchasing a warranty. We have helped as much as we were willing to especially due to the fact he wrecked our loaner and we were incurring the expense to repair our car.

  ****************** had also wrecked the drivers side of his equinox and we told him to get the accident damage fixed and we would trade him out of it into a car he felt would be more suitable for him. ****************** never fixed the accident damage to his vehicle and we were never repaid for the loaner car he also wrecked.

  The GM of The store after ****************** repeatedly came by and complained spoke personally with ****************** and offered to just purchase the car back give him his trade and any cash he put down and we could all wallk away from this.

  ****************** refused offer and said he had someone fix the vehicle. We dont know what else we could have done. At this point ****************** has wrecked his car and the free loaner provided to him. Refused our offer to repurchase vehicle.

  And we were left to repair our car.

   

  Customer Answer

  Date: 04/25/2023

  Thank you for reaching back, OK 1st question is I would love to see paperwork where **** fixed the LOWER CONTROL ARM because I have the documents where I paid to have that fixed and 2nd when **** brought the car back I was told it was SAFE to drive, well after he left I waited about 4 hours before I went anywhere and when I did I didn't get half miles down road it was running HOT got back home to find RETURN LINE was left off which I called told ***** what happened, HE LAUGHED THOUGH IT WAS FUNNY. I sure didn't consider my FAMILY is in this car EVERYDAY. And 3rd if **** FIXED the BRAKE MASTER CYLINDER why is it in the **** now due to NO BRAKES not to include TRANSMISSION is gone to. And finally if I didn't purchase no WARRANTY why is the WARRANTY place cover the STUFF that was supposed to be fixed on my paperwork I did get the WARRANTY. I am not trying to be smart in no kind way but I don't THINK anyone would want to be done this way. And when I test drove this car I asked straight up about the ** he said OH DON'T WORRY WE WILL FIX it but it still doesn't work, and yes I went back trying to explain to EVERYONE that works there what my financial company told me to do but instead of anyone listening I was treated like am STUPID. And yes no lie the door was damaged and the Loaner car did have a piece damaged DUE to the ***** on the car which I told them about and was told to drive it when I couldn't even get it over 50 shaking all over the road. I could go on but ***** said. Thank you again, I still have documents saying it is unsafe to drive that I had to pay to be checked and when I asked about having my full coverage insurance transfer I was told NO so due to that, that's why I didn't fix the Loaner car and the fact they haven't done ANYTHING I was told would be done. 

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25th 2022, I purchased a vehicle from this dealership. When I first talked with salesman he provided me a a paper that had price of vehicle and price of extended warranty. Vehicle was $26,898 and the warranty was almost $3000. When I meet the finance manager he quickly went through the paperwork for me to sign. Once I got home and went through the paperwork I noticed the price difference. I tried numerous times to talk with someone about this. Each time I was told I needed to talk to a different person. I still never discussed it with anyone. Ask for the General Manager of the dealership and the receptionist couldn't tell me outright who was in charge. Asked for the sales manager and when I told him what was going on and that I needed to talk with someone he laughed about the situation. I was told someone would call me back multiple times, no one called. I told them the price I was charged wasn't the advertised price. I have screenshot showing different price. One of the first things they asked when I arrived why I choose that vehicle I stated the price of the vehicle and model was what I been looking for, so the ****** price was stated from the start.

  

  Business Response

  Date: 01/03/2023

  12-30-2022  ******************* came into the dealership and was sold a 2018 Dodge durango. The price she paid reflects the cost of the vehicle plus taxes and lender fees, as well as an extended warranty she purchased. Everything is documented and was filmed when she went into the finance office to sign the contract. We also have spoken with ****************** and have offered to sit down with him and go over his purchase contract dollar for dollar, he has not yet come into the dealership for us to do so. Thank you for your time, If I can be of any further assistance please don't hesitate to let me know. -- ************************* Service manager Tony Serra Nissan Mobile ************ Store ************

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18552931
  
  I am rejecting this response because: First off, they have not contacted me after all the times that I called. No one ever talked to me about what the problem was. Every time I called they never put me in contact with anyone. Asked who was general manager  receptionist seemed like she didn't know. And this sales manager that replied I never even heard his name before now. When I asked for sales manager they put a man name **** which was the internet sales manager. I included a screen shot of the ad for the vehicle and it even shows a different price then what I was  charged. Also the extended warranty was different price. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/12/2023

  1-12-2023 Mr. ************************* called BBB. He would like Mr. and Mrs. to come to the dealership so y'all can go over the contract in detail. Please call ****************** at ************ or ************.