Reviews

Review Details

• Review fromJoshua H

  Date: 08/29/2024

  1 star
  ***** in the service department and his receptionist are the rudest people I have ever dealt with I would not buy from Nissan in Cullman because eventually you will have to deal with these people. They called my wife to reschedule an oil change and diagnostics that she scheduled online. They wanted her to bring it in today she explained she needed to plan for the time she will be without a car. ***** told her she was being difficult and hung up on her. She called back 3x each time they hung up the phone instead of answering. Finally my wife called **** who has been super helpful and he said he will take care of it. Not worth it buy your car any where else.

• Review fromMisty F

  Date: 07/05/2024

  1 star
  June 15th, 2024 I don't even want to give one star! I bought a car on 5/2. Engine light came on before I even got out of Cullman. Was told the dealership would fix the car. Was then sent to Huntsville ******************* because Catalytic Convertor is bad. ******************* said it has an aftermarket Catalytic convertor. I went back to **** Serra where I was told the car would be fixed. Almost 2 months later nothing, was told parts are hard to get. I called ********** in ********* and they said 2 days for parts. I have reached out to **** Serra and was told they would look into why the parts arent there and they would call me right back. ONCE AGAIN I GET NOTHING! The A/C has also had issues. My experience with this dealership never got any better! I was told to bring my car in to be fixed on 6/ 25. I was told the earlier the better. So I was there as soon as they opened. I was not offered a courtesy car and was told about 4 hours to wait. I waited 3 and 1/2 never heard anything. So I did a check in around 10:30 am to see how much longer. I was then told the part wasn't even there. WHY WAS I NOT TOLD THIS WHEN I GOT THERE? I then spoke with ******** one of the Managers. He offered me a courtesy car. Said it was being cleaned and filled up with gas. Almost 2 hours later I am still sitting and waiting. After a bit over 5 hours at this dealership and telling them what I think and feel I get the courtesy car but only because I voiced myself once again about the wait and their lacking abilities. Courtsey Car was filthy and no gas. I have pictures! Later that day I get a call and text around 1:53 pm that they can't find my car keys. Then 2 hours later I get a call that they damaged another part while fixing my car so I have to wait another day for that part to come in. I had to call them on the 26th to see if my car was done because. The convertor is fixed but the A/C didn't last a day. I have reached out 2 times and was told I would get a call. No call backs!

• Review fromStephen F

  Date: 04/05/2024

  1 star
  My wife and I purchased a vehicle a month ago from Tony Serra Nissan, however within that month we have only driven our new vehicle 2 weeks. The vehicle they sold us not only had cosmetic issues which they agreed to fix before purchasing but also fix the issues that have came about mechanically? The vehicle is under warranty and we have been waiting 2 weeks for some kind of status not only on the mechanical issues, but the cosmetic as well? This is uncalled for and not very professional whatsoever Ive called multiple times to their service *********************** and never get a call back, but shunned away Ive always heard some negative things from dealerships, but this is ridiculous! I refer this dealer as the stealer ship. We have all documents and voice recordings on everything that has occurred and as much I dont want to we may have to take legal action And draw this to the public eye. I dont want anyone else to have to experience what we are going through. Hopefully this will be resolved soon, but I warn others before purchasing or any future dealings with this business.