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Business Profile

New Car Dealers

Team Gunther KIA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 14, 2023, I traded in 2020 ********** Tiguan car and leased 2022 ID4 from Team Gunther.The sales team demonstrated unethical sales practices by not disclosing all relevant information to me to make a right decision. 1) Specifically, the sales team never mentioned to me that registration fee for the electric car is almost twice high. 2) Also, the sales team never told me that their dealership is not authorized to service electric cars. I just found out about it after the car displayed a warning that inspection has to be scheduled. 3) The sales team wrongfully told me that the car does not require any service for the duration of the lease.4) The sales team promised that I can charge the car at the dealership for free. However, after several attempts to charge the car, I found out that the charging station is not working. I would like to return the electric car to the dealer since I am spending more money and time to maintain this car.

  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2020 ************* back in March of 2023. When receiving the car, they advise me that the car was reviewed and looked over before purchasing the vehicle after driving at home that night, I noticed the shocks were completely not working and my driver side mirror was not working at all. Within ************************************************* that they would replace and fix what was wrong, they provided me the shocks but the shocks were not correct and they said that they would provide the correct shocks. They claim the shocks are on back order but we call around to other local kias and they have them in stock or could get the next day. Weve been in contact with the manager the owner anyone possible they continue to say that they would fix it and that they would get back to us, but they never call back and they never answer the phone. This has been going on for way too long and Im very upset at the fact that ** getting the worst customer service that Ive ever had in my life. All I want is my mirror to be fixed and the correct shocks to be placed in my car like they promised. Youre unable to reach anyone at this company for any problems that you are having.

  • Initial Complaint

    Date:05/22/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2017 Kia ******* from this dealership on a holiday Monday (16 Jan 2023; banks closed) and was told by current financial ******** ****************** that I would need to pay for gap insurance to drive the vehicle off the lot. However, he also assured me that I could immediately cancel the insurance and get a complete refund once I got my own coverage through my current company (USAA) and gave me the cancellation paperwork before I left the dealership. On 23 Jan, I emailed ***************** my cancellation request with proof that I had obtained insurance on 18 January 2023. ************ advised that he processed the request and I would receive a refund shortly. I never did hear back so I sent follow-up emails to **** throughout January with no response. I called the dealership on 10 Mar 2023 and was told that *** **** no longer worked at the location; I was referred to his replacement (*************************). I sent her a couple of emails and forwarded my previous correspondence with ********************* to her as well. She has never responded to any of my emails. I have called multiple times to leave messages but have never received a return phone call from her. I have spoken to her on the phone three times when I've called and caught her at her desk. She has told me that (1) she "doesn't know what to do but she'll look into it", (2) she's referred it to a different department for review, and (3) there's "nothing we can do but wait". This has all been since ********************* emailed in January to say he'd already began the refund process. The refund/cancellation paperwork states that refunds are sent to the dealership and the dealership is responsible for refund to customer; so I can't contact anyone other than Team Gunther. I live in *********** but bought from this dealership in *******. I've left several messages but have never received a return response. No email response, no return phone calls. I don't have any recourse to resolve this issue to receive my $900+ refund.

    Business Response

    Date: 05/22/2023

    Hello ******************, 

    I am sorry to hear that you have been given the run around. **** left our company in February. ****** isn't his replacement, so I apologize that she was unable to assist you. Will you please send me your original email with the cancellation information. I will get this resolved in a timely manner. My email is ************************************ If you would like to follow up by phone, please call ************ after 2:00pm. If I am unavailable, ask the receptionist to text me your message so I get it in real time. I hope aside from this, you are enjoying your vehicle. I look forward to hearing from you.

    Thank you, 

    ****** Gunther 

    Customer Answer

    Date: 05/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle July 9, 2022 with *** coverage for $900 from Team Gunther Kia. The finance manager(FM) told me I can return the *** at any time. On 7/25 I reached out to the FM to return the *** and he told me to come in to sign the paperwork. I was able to come in 8/15 to sign the cancellation and he told me it could take up to 3 weeks to receive the refund. On 9/15 I reached out to the FM via text to get the status on the refund with no reply. I visited *** on 9/24 to get my refund only to find out they had a new FM. I sent him the cancellation paperwork I signed on 8/15 via email and he informed me the accounting manager (AM) was out of town and he will follow up the following week. He called and left a VM on 9/26 and told me the refund was processed on 8/16 and advised me to call my Financial Institution (FI) to see if they received it. They did not. I called 10/6 and left a VM then followed up with an email to the FM at *** to find out when I'll get my refund. On 10/7 he responded and said the AM is out of town and he will follow up and that the refund can ***********-8 weeks to get. On 10/18 (9 weeks) I reached out again via email after my FI confirmed they have not received anything. On 10/24 the FM responded saying hes been busy with other customers and that the AM told him the check was sent to *** ******** On 11/8, (12 weeks) I emailed again asking for my refund to be expedited as my FI did not have it and I have not gotten anything in the mail. On 11/22 the FM finally responded saying the check was sent to my FI on 11/8. They do not have it. I want my money in full. I paid $900 and returned it after 1 month and 6 days of having it. I have been getting the run around from Team Gunther Kia. They originally "confirmed" my return was sent 8/16 then "confirmed" that it was sent 11/8. My FI does not have the money and I have not received anything from ***. Today marks 15 weeks and 5 days. I need proof of the check being cut and an expected delivery date.

    Business Response

    Date: 12/06/2022

    To Whom It May ************************************* purchased GAP coverage with the vehicle she bought from us. She is looking for the refund check for the original purchase price. A check was sent from the third party who held the coverage to ********** in error. The check was deposited and cleared the issuers account. Details below. I cannot call ********** as I am not the customer. I have reached out to my rep to get a direct line to someone who can help with this matter. As soon as I hear back from ***** with a contact I will continue to try and resolve this. 

    Check # *******
    Accounting Number: 0101177922
    Account Name: ***************** & Associates
    Bank ID: *********
    Amount: $837.91
    Posted date: 8/30/2022
    Paid date: 8/30/2022


    Customer Answer

    Date: 12/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Team Gunther KIA is NOT a BBB Accredited Business.

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