Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husbands car has been brought here several times last year (2024) to have mechanic work done and we paid over $800 in work but the problem was never fixed. Fast forward to this year (2025) his car had to be put in the shop again. The work was done on April 16th we got the car returned to us on April 17th the dealership told us it was fixed and everything was good to go. Here we are on April 18th and the car isn't fixed it's still doing the same issue as before when we took the car in. This time we have paid $3,000 something needs to be done because this is insane they are scamming people out of money at this point!

  

  Business Response

  Date: 05/02/2025

   

  At Champion of Decatur, we take pride in providing an exceptional experience for each and
  every customer. We also strive to ensure that our pricing is both fair and competitive.
  While we make every effort to make each repair a lasting one, sometimes it is revealed that
  a condition may have been caused by improper repairs previously performed at another
  location and prior to being serviced by Champion. We have also found that while certain
  aftermarket parts may save money in the short term, it is possible to have detrimental
  effects to other components and become a costly decision later. This is not to say that it
  isnt possible to receive a faulty part directly from the original manufacturer, but it should
  be noted that in this case, the part was replaced under warranty and at no cost to the
  customer. We understand the disappointment expressed in this complaint although we
  find that certain statements made by the customer are unfair and not factual. With that
  being said, regardless of previous conditions outside of our control, we will utilize our best
  resources in order to resolve this issue as quickly as possible.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2023 *****************, bought new from Champion of Decatur. Car has ****** miles on it. Went to dealership for an engine knock, November 6, 2024. I was told it would take a day or two for repair. They kept the car for 1-1/2 weeks. I was called and told vehicle still had a knock but was safe to drive, they would order a new engine. Picked up vehicle on November 16, 2024. Check engine light came on November 20, 2024. Took car back to dealership. ****************** informed me it was not safe to operate. I was not offered a loaner car or a rental. They informed me they did not do loaner cars and were not in the rental car business. I had to arrange to be picked up. They replaced the engine the week of December 3, 2024. Van still has a knock with the new engine. It is now January 23, 2025, I still do not have a vehicle or an *** on getting my van repaired or back. I have spoken with the ** of the dealership to no avail. Refuse to help me or give me an answer as to what they are going to do about it.

  

  Business Response

  Date: 01/29/2025

  We certainly understand the disappointment expressed in this complaint and we at
  Champion of Decatur are also frustrated in this case, but it is important to point out that
  this is a rare situation where the manufacturer honored the warranty by authorizing a
  completely new engine to be installed, but after completing the installation, a similar
  knocking sound was still detected. Per factory protocol, ******** has initiated an
  investigation, and a factory field engineer will make a determination before authorizing
  additional warranty work. While the dealership would like this to be a speedy process, we
  must comply with the manufacturer's instructions while waiting for a new authorized
  resolution. We will continue to stay in touch with ******** on a daily basis and push to
  resolve this as quickly as possible. While the dealership is not in the rental car business
  and rental car reimbursements must be authorized by ********, we would be happy to
  assist the customer in securing a rental car from a rental car agency at the customer's
  request. In conclusion, ********************** will always do everything possible to
  promote excellent customer service and satisfaction, and we are hopeful for
  understanding in recognizing the difference and limitations of an authorized retailer
  compared to the manufacturer.

• Initial Complaint

  Date:08/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29/24 we started the process to find the perfect jeep wrangler.8/15/24 **** ******** found the 2016 jeep wrangler unlimited.We traded in a 2004 Chevrolet Tahoe for $5000 trade in value.We signed paperwork 8/15/24 Financed through ally bank. $641.84/month 72 months.**** ******** stated we had to bring the jeep into the service department on 8/19/24 to get a vibration checked out. Maybe a new ac compressor. And that all repairs would be fixed that day. We left with the vehicle on 8/15/24 with our paperwork stating it was sold to us. We returned 8/19/24 to the service department and dropped off the jeep.I called at 4:45 pm that evening for an update and they stated they dont have an update yet. Tuesday 8/20/24 no answer on phone call. My husband goes to the dealership to get an answer in person. They started the parts were ordered. It needed motor mounts, radiator, and a ac compressor. They stated they would call me by 9am 8/21/24 to discuss a loaner vehicle. 8/21/24 9am- no phone call. 10am- I received a text message from E.C. Stating ****** the ** was going to call me and that I should not say anything about him or ****** promising a loaner vehicle because they will get in to a lot of trouble. 3pm my husband received a call from **** (one of the managers) and he stated they are taking back the vehicle and cancelling the loan. They do not want to fix it. We will receive our Tahoe back.3:30 pm I call ****** the ** and told him that its not what I wanted to do. I told him they sold me a protection plan warranty that I want to use to fix the jeep. He stated they cant sell the jeep. He stated the protection plan they sold me wont cover to fix the jeep because the jeep did not pass inspection. He kept stating to me they cant sell the jeep, they werent suppose to sell this jeep. They did sell us the jeep. We signed the paperwork on 8/15/24. The jeep was sold to us that day. They took our jeep back. This is not right.

  

  Business Response

  Date: 09/27/2024

   Champion prides itself in delivering quality new and used automobiles. 

  There are several times we receive a preowned vehicle, that a customer requests to purchase before it passes inspections, recalls, repairs and required services. 
  
  This vehicle was recently traded in and the customer wanted to have purchase options, and those terms were stipulated subject to service, recall, and safety inspections.
  
  This vehicle had Severe Safety/mechanical defects. 
  
  We explained to the customer that the vehicle had major mechanical issues and would not be available for a retail purchase. 
  
  The vehicle was to be disposed of as a wholesale unit 
  
  It would not be diligent, fair, or reasonable to deliver a vehicle to a customer with known existing mechanical problems or safety risk. 
  
  Our company would not knowingly sell a vehicle and put itself in a legal problematic situation by retailing a vehicle that was unsafe and unreliable. 
  
  These issues are documented through our inspection process.
  
  Customer accepted the terms that the vehicle was subject to inspection.
  We conditioned that the vehicle would have to pass inspection to be available for retail purchase.
  
  We understand the disappointment of a customer, not being able to receive a product, however, it would not have been in the best interest of either party to deliver a vehicle with major safety/mechanical problems.

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday August 4th 2022 I had my 2009 Jeep wrangler towed into the service department of Champion. Upon arriving and being greeted by an advisor, I explained the issue with my jeep. I told the advisor that the shifting cable had broken, and was replaced months earlier by their service department. She took my information and told me she would call me when they had diagnosed the problem. Around 3 pm I received a text stating they had diagnosed the problem and it was my shifter assembly and the price to repair was ******* plus tax I proceeded to the dealership where I explained to the advisor and service manger that I had no problems with the shifter. That it was the shifting cable that was the issue, I was having the same problems as when they repaired it earlier in the year. I declined the shifter assembly repair. I was then informed that the shifting cable repair would be covered under warranty. I was told that my jeep would be ready by Monday August 8th 2022. I did not hear from the dealership at all on Monday. Tuesday the 9th I went by dealership at 9 am and was told it would be ready by end of day. Wednesday the 10th I went by dealership at 4:30 pm and was told it may be ready Thursday the 11th. I feel the dealership tried to charge me for a part I did not need (the shifter). When I declined the service they have now pushed my repair to the back of the line for customers from whom they will collect from. I have used this dealership for service on many occasions since owning my jeep. I will never use them again and will warn others of the shady business and to be aware of being charged for repairs that are not necessary.

  

  Business Response

  Date: 09/06/2022

  We help every customer with our best intention and try help covering problems under warranty when we can. On this occasion we found 2 problems and we  fixed the problem with the cable that was covered under warranty, and told him about the other problem, which was not covered under warranty and he declined that repair.. With parts shortage delays can occur. 

  Customer Answer

  Date: 09/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************