Reviews
This profile includes reviews for Cook's Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromDennis H
Date: 08/28/2024
1 starI was an existing customer selling my house and my contract was expiring about a month before I could close on my house. I called and asked if I could get a one month extension and was told no but extend for 3 months and get a refund after sale. I sold and then was told we dont prorate our bills which I posted on ******** and it seems to be a pattern. Today I get a bill because my 3 months is up, so I call back and they never even cancelled my account, but did manage to send me my bill to my new address. I wonder how much money they are making when know one seems to remember anything.Review fromBsco
Date: 08/02/2024
1 starBsco
Date: 08/02/2024
Poor seevice. Technician unpleasant to work with. Had service with them for about a year and then tried canceling only to have a technician come out to service the property again despite me explaining dissatisfaction. I received a bill in the mail stating that the service man came out during new pay period so they feel like they can charge me for an entire quarter.
Cook's Pest Control, Inc.
Date: 08/06/2024
****, we regret any dissatisfaction you may have experienced with our service. We are aware that you have already addressed this matter with your local office; the recent charge has been waived, and your account has been canceled. We apologize for the negative experience you had and appreciate the time you spent as a valued ****** customer.Review fromJerry B.
Date: 07/19/2024
5 starsJerry B.
Date: 07/19/2024
Cooks is awesome. I really appreciate their service. I feel that my home is well cared for by CooksCook's Pest Control, Inc.
Date: 07/22/2024
Thank you for the excellent review, **************! We appreciate your trust in ****** to take care of your home. If you ever need anything, please let us know!Review fromCameron C
Date: 06/06/2024
1 starCameron C
Date: 06/06/2024
This company is a joke, and I highly suggest you look for other pest control services.It is cut and dry. They don't do what they say they will do. The customer service is baffling, and it is so bad. Due to your due diligence, review BBB reviews on companies before hiring out.*****, the regional manager, was very unhelpful and argumentative. ****, the local manager, tries to dodge and make excuses for his complacent employees.They put the employees first rather than the customer.Save your money and time and go with another company.Cook's Pest Control, Inc.
Date: 06/18/2024
******************** - We're very sorry you feel this way about our company. I wish we could've done more to meet your expectations. We strive to value our customers and employees equally in everything we do. In the situation that led to you cancelling your service, we needed to prioritize the safety of our employee. However, we do understand your frustration with the situation and wish you the best of luck in pursuing another provider.
Review fromDonna P
Date: 02/01/2024
1 starDonna P
Date: 02/01/2024
Used for several years and had no issues then they hired a slacker that never came by and did his job. He just filed the paperwork and lied. I am disabled and home all day. He was not here but electronically signed my name to the workorder. Spoke with Cooks about this several times on the phone. I was being bitten by spiders on my porch, we had to go to ******* and buy bug killer to get rid of them. I requested on Nov 1, 2023 that Cooks Cancel my account and refund the $99.00 they had just taken out of my bank account for their payment. On Jan 2, ****** at Cooks tried to set up a time to come and treat our house. I told him we no longer have an account with them and to Call ******* @ Brentwood. I STILL HAVE NOT RECEIVED MY $99.00 I Want It BACK!Cook's Pest Control, Inc.
Date: 02/17/2024
****************** - we're very sorry about your experience. We've reached out to your local office about the requested refund. They say they've attempted to call you a few times about the refund but have been unsuccessful in reaching you. Please return their call so they can process your refund. Again, I'm very sorry about your negative experience.Review fromEathel L
Date: 01/26/2024
5 starsEathel L
Date: 01/26/2024
******, Service Tech with Cooks Pest was an excellent technician, explaining what he was going to do and took time to answer any questions asked. He was knowledgeable, professional, courteous and friendly. He answered all my questions and showed superior customer care. A **** high 5.Cook's Pest Control, Inc.
Date: 01/31/2024
Thank you for the great feedback, ******! We're very proud of the effort ****** made to leave you feeling this way. Thank you for trusting ****** to protect your health and property.Review fromEstela P
Date: 11/27/2023
1 starEstela P
Date: 11/27/2023
I recently contracted Cooks Pest Control to address a rat infestation on my property due to ongoing construction in my area. Unfortunately, my experience with their services left much to be desired. After hiring Wild Animal Removal to eliminate the rodents and seal any potential entry points, I had to pay an additional cost to repair the air ducts. Following this, I hired Cooks Pest Control to keep the pests under control and keep them away. During their initial visit, they placed rat traps in the crawl spaces. However, a week later, I discovered they had failed to secure the doors properly, resulting in another rat invasion.When I contacted the company to report the issue and express my frustration, they simply apologized. This lack of accountability was concerning, especially considering the additional financial burden I had to bear in getting the wild live removal service to address the infestation again, costing me an extra $625.00.Furthermore, when I attempted to cancel my account and voiced my concerns to Cooks Pest Control, they informed me that cancellation was not possible, and the manager did not return my calls. This lack of responsiveness and unwillingness to address customer concerns only furthered my disappointment with their services.Overall, my experience with Cooks Pest Control was highly unsatisfactory, and I would caution others considering their services to proceed with caution and explore alternative options.Cook's Pest Control, Inc.
Date: 12/05/2023
Hello, ******************, I'm very sorry about the experience you've detailed in your review. It's clear there are a few things we need to work on with the individuals involved. I really appreciate you bringing this to our attention. After receiving this review, I asked the manager of your local district office to contact you directly. He tells me you all were able to come to a mutual agreement on how to make things right. We will use this situation to better train our team on what should be done if a problem like this arises again.Review fromJoseph D
Date: 10/27/2023
1 starJoseph D
Date: 10/27/2023
We recently had to stop auto pay because no one would show and then when we called they said in the computer it was put that they came no one came andsomeone was supposed to call us back never happened.Very un reliable and communication with them was c*** I will say the few times they did come and treat it really helped but that's when they would actually come we made our work schedule very clear so they cannot use that as an excuse.Would not recommend!Cook's Pest Control, Inc.
Date: 11/02/2023
*****************, thank you so much for taking the time to speak with us to address this issue. We appreciate you allowing us to come back out to retreat your property. Please do not hesitate to reach out to our office if you need anything before your next service visit. Have a wonderful day!Review fromJohnnie S
Date: 08/18/2023
5 starsJohnnie S
Date: 08/18/2023
****,**. ****** is a ****************. 5 stars.We finally got squatters, the courts and laws seem to work for for the non-payers, out of a house we own. Unbelievable amount of work we need to do to make this home truly habitable so we've called several businesses covering many disciplines and no one really returns calls and certainly do not show up. ****** pest out of **** did return my call, they did speak with me, and they did show up to do the job! We had a huge hornet's nest in a ****( basketball size) and ****** pest Rome,**. showed up when they said they would and walked me through the process and the young man,**, showed up at the designated time, was extremely personable and professional and did the job! ***** to ***************, and another individual for following through. We will use ****** ****,**. again if we decide to not sell this house or encounter another pest related issue.Cook's Pest Control, Inc.
Date: 04/01/2024
*******, we apologize for the delay in response. Thank you so much for your kind words about our **** **************** We will make sure to pass on your comments.Review fromShannon T
Date: 07/18/2023
1 starShannon T
Date: 07/18/2023
The company has been sending me non-stop emails and texts for 2 days straight totaling over a dozen messages and docusigns to get me to sign up and stay with this company. I have called and left messages to have them stop sending me these emails and texts but nobody will listen or stop. I would definitely use a different company one that is not so pushy and they are very overpriced.Cook's Pest Control, Inc.
Date: 04/01/2024
*******, we apologize for not promptly responding to your feedback. We have reviewed our past feedback to ensure these practices do not continue. Our revamped Customer Experience team at ****** Pest ********************** wants to ensure we provide the highest quality experience with each interaction. Communication frequency is at the top of our list. Thank you so much for sharing your experience. We intend to use it to guarantee we make improvements going forward.
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