Reviews

This profile includes reviews for Riviera Utilities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Riviera Utilities

  413 E Laurel Ave Foley, AL 36535-2619

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  Riviera Utilities

  PO Box 2050 Foley, AL 36536-2050

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  Riviera Utilities

  700 Whispering Pines Rd Daphne, AL 36526-4300

Review Details

• Review fromChristopher S

  Date: 12/13/2024

  1 star

  Christopher S

  Date: 12/13/2024

  EXTORTION is the only word I would use to describe this "company".They hold a deposit when you go to open the account, absolutely understandable, A few hundred bucks to cover the cost of if an electric bill is left unpaid. Not at Riviera! $1000 deposit needed to secure service, for a small business to give another company $1,000 to hold is ludicrous.They say that it is based off of the"location's history". Meaning a small business moving into a location can hold the bill of a previous company's electric usage sins.When asked if they could accommodate or re-evaluate due to $1000 for you to hold could put a new small business under, they would re-evaluate in six months, but could not use the previous three months we have been in there as a re evaluation.Since there are no other avenues for small business to get electric from other than going "off grid" this is extortion as it is their way or the highway.Even with the options of reviewing our current residential utility bills as proof of payment or breaking up the payment into installments.This company is running a monopoly and the City of ****** should do something about it as they are allowing a monopoly to take advantage of their residents and small businesses or provide other options for electric service so you create some industry competition.

  Riviera Utilities

  Date: 12/18/2024

  Thank you for sharing your concerns regarding the $1000 deposit required to open an account with us at your new business location. We understand that this is a significant amount, and we apologize for any inconvenience it has caused.

  
  We would like to address a few key points from your complaint:

  
  1) Deposit Amount Based on Location History: The deposit amount is determined based on the historical electricity usage at the location. This policy is in place to ensure that we can continue to provide reliable service to all our customers. We understand that this may seem unfair, especially for new businesses moving into a location previously occupied by another entity. However, this practice helps us mitigate the risk of unpaid bills.

  
  2) Reevaluation of Deposit: As communicated during our previous conversations, our supervisor mentioned that we would reevaluate the deposit after six months. This period allows us to gather sufficient data on your electricity usage to make an informed decision.

  
  3) Residential vs. Commercial Accounts: While ********************** does have provisions to waive residential deposits and break them down into installments under certain circumstances, this policy does not extend to commercial accounts. The deposit requirements for commercial accounts are based on the higher risks and usage patterns associated with business operations.

  
  We appreciate your understanding. Our goal is to provide excellent service and support to all our customers, and we are committed to addressing your concerns.

• Review fromSandra T

  Date: 02/01/2024

  1 star

  Sandra T

  Date: 02/01/2024

  Extremely poor customer service...bordering on rudeness... They do not have a system (with their NEW system) to have you verify your DL and *** without having to come to office, fax, or send in information via mail. Sending one's *** by mail is RISKY. They do not have a system, as many businesses do, where they send a code to your phone or email to verify your information for verification... I guess it saves them a bit of $$$. They cannot verify by you providing a/c #, address, phone # (that they have in the system and by which you are paying (and they are ACCEPTING) the bills/payments. You CANNOT send in information by EMAIL. May people cannot get to the office in person, have a fax (where information like *** is also at risk), or want to take the risk of putting the *** and DL# in a letter. The **************** person was borderline rude along with her supervisor. They merely parroted what they COULD not do and did not acknowledge that this is a problem and risk.

  Riviera Utilities

  Date: 03/15/2024

  We apologize for any inconvenience this may have caused. Our records indicate that we are unable to identify the account holder. In order to ensure the security of your account, we kindly request either the account holder's Social Security or Driver's License number. You may provide this information by visiting our website at www.rivierautilities.com and utilizing the **************** Portal 24 hours a day, 7 days a week. Please select "****************", then "Contact Info" and click on the link to the **************** Portal. Using the drop-down menu, select "Apply for Service" and submit your information accordingly. Thank you for your cooperation.

• Review fromGlen M

  Date: 12/25/2023

  5 stars

  Glen M

  Date: 12/25/2023

  Lost power . Riviera came right out and checked . Found bad wire between pole and house . Made calls and at the highest lever , decisions were made to run a new wire . The entire crew came out worked with loxley water etc , drilled a new path and installed a new wire in less that 4 hours . They worked that night to finish . Commendations go out to all involved getting me back online . Thank you ****** electric .

  Riviera Utilities

  Date: 03/15/2024

  Thank you for taking the tine to share your positive feedback. We are grateful for your kind words and are pleased to hear that our team's efforts did not go unnoticed. Riviera Utilities strives to provide reliable and efficient service to our customers, and we are committed to ensuring your needs are met, even outside of regular business hours. Thank you again for your support.

• Review fromMisty S

  Date: 11/27/2023

  2 stars

  Misty S

  Date: 11/27/2023

  Watch out! If your water meter is broke or they can't charge you enough because you lower your usage they will replace your water meter without telling you and then hit you with a huge bill out of nowhere, make an excuse that "you" should have known your bills weren't high enough and then offer you an extra week to pay a bill 3 times what you had been paying.

  Riviera Utilities

  Date: 11/30/2023

  We do not provide water services to this customer.

• Review fromMary W

  Date: 11/09/2023

  3 stars
  I am on a fixed income I called to try to make arrangements because my SS check comes a couple of days after disconnect date and was informed that they do not make arrangements , so this means that only only will my power be shut off fir 2 days I will not have water because our pump won't work without power, I find it horrible that they would not give a grace *******

• Review fromJerald K

  Date: 10/18/2023

  2 stars

  Jerald K

  Date: 10/18/2023

  Poor customer service, was told **** days to get a price for new construction connection , its been 10 business days and nothing, I called them and all I get is well its out of my hands. Costing me money every day that goes by and nothing from them.

  Riviera Utilities

  Date: 10/24/2023

  The customer contacted ********************** on September 22, 2023 but did not have all of the required information to process her application. On October 5, 2023, the customer provided ********************** with the necessary information for pricing. Rivieras policy is to respond to new service requests within 7 10 business days. Riviera spoke to the customer on October 18, 2023, the 10th business day, and resolved the issue.

• Review fromChris L

  Date: 01/29/2023

  1 star

  Chris L

  Date: 01/29/2023

  The internet service is deplorable. Intermittent connections, frequent drops, paying for a service and getting less than half the connection speeds you were promised. You're better off using your cellphone hotspot

  Riviera Utilities

  Date: 02/01/2023

  At the time this review was posted, a fiber had been cut which affected this customers circuit. This issue has been resolved and all circuits are working properly.

• Review fromPatrick O

  Date: 10/29/2022

  1 star
  Definitely believe Riviera is overcharging and manipulating my bill. It's rediculously high even doing everything I can to save power

• Review fromDylan G.

  Date: 09/06/2022

  1 star
  This utility company is the absolute worst I've ever attempted to deal with in my life. The customer service is impossible to get in touch with and even when you do, they are rude and very unprofessional. They are poorly managed and their websites and payment options are archaic.
  I also have a strong suspicion that they manipulate meter readings in order to show falsely increased usage in order to over charge customers.

• Review fromKevin P

  Date: 07/26/2022

  1 star
  I have been struggling through these hard times and was a little behind on my power bill I called and spoke to someone and wanted to make a future payment to keep my power on. She told me I had to do it online so I did. They cut my power off anyway and now I will be out of power for two weeks even though I made a future payment and got a confirmation number. What is the purpose of making a future payment if it doesn’t mean anything. I am a palled that they can legally do this