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Business Profile

Handmade Art

Furrbabe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handmade Art.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a $219 order on 10/31. I received an initial order confirmation email, but then received no further correspondence from the company. There is no phone number listed for the company. Instead I submitted a contact request via the website twice. I have emailed twice. I have also messaged on ********, Instagram, and Tik Tok. No one will respond to me. I eventually had to report the charge as fraudulent after nearly two months of no responses.

    Business Response

    Date: 12/21/2024

    Good Evening,

    Thank you so much for getting in touch. I'm a bit taken back by this, as I have been in contact via email and shipped your order within the estimated production time.

    Upon placing your order you had agreed to the estimated 25 business day production timeline. Your order was estimated to ship the week of December 9th. You stated you had been contacting for two months with no response, this is not true however. You reached out to our direct email on the 11th, and received a response on the 13th. I completely understand getting upset when not recieving an immediate response, but we do our best to get back as soon as possible. The holiday season tends to cause a slight delay with being a small business and 3-person team. 

    Regardless of the email response time during the holidays, I hope you or the recipient enjoy your custom piece. Please reach out via direct email if I can assist with anything else. Thank you  

    Customer Answer

    Date: 12/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

Furrbabe is NOT a BBB Accredited Business.

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