Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in my '17 Silverado on 3/14/25 for a '17 Jeep Wrangler. Communicated with a sales guy via text who was good. Was told I was reciving an overage since my trade in over valued the car they were giving me (********) Left the lot happy and in good spirits. On my 2 hour drive from Gadsden to ********** the check engine light comes on. Figured it to be something minor or something that would go away. Come to find out it is a full cylinder misfire. This was diagnosed by ******* ******* Jeep on University in ********** and cleared. ********** told me to just bring it back if anything persisted. (3/19 first trip). Recieved the "overage" i was promised of *****. Going to look back at the paperwork they had signed me up for a 2 warranties (one of which was a cost to me of almost the whole 2500 and another with no cost that covered major mechanical issues) with out my knowledge. Reaching back out to them and the warranty company they could cancel but would take 6-8 weeks for a refund That finally got the proccess atleast started on 3/26. Check engine light came back on and dropped the Jeep back off 3/29. They called me on 4/3 to tell me neither warranty would pay for it due to the effective date starting a month after the purchase. Called the dealership and they only solution they would provide was "drive the car back up and we can fix it for ****** off". Total repairs cost so far *******. **** dealersip fixes 6 spark plugs and ingnition coils. Come to find out that did not fix the issue and an entire cylinder head needs to be replaced (around 3,000-4,000) I am currently waiting until my warranty kicks on of 4/15 to bring it back for the more major repairs. If the warranty does not cover the larger expense again I will not have enough even with the refund to fix the issues. Obvously I am very upset and done dealing with ***** ****** over at Gadsden Honda. He has been rude and unresposive through the entire proccess. Any help would be so appreciated, Thanks so much.

  

  Business Response

  Date: 04/28/2025

  I'm sorry to hear that you are having issues with the 2017 Jeep Wrangler that you purchased from our dealership.  As you are aware we sell all of our pre-owned vehicles AS-IS and allow the purchaser of the vehicle ample time to test drive the vehicle prior to purchasing.  During your finance transaction you were presented a Federal Buyers Guide stating that the vehicle was being represented and sold to you AS-IS, which you signed.  You were also presented with the available warranty options for the vehicle during this time.  You chose, and signed, to cover the vehicle with an extended vehicle service contract.  I understand that sometimes situations change, and customers can change their mind at a later date in regard to the purchase of these types of warranty products.  Therefore, we have initiated the cancellation of the extended vehicle service contract per your request.  Mr. ****** did offer for you to bring the vehicle back to our dealership for repair if you didn't feel comfortable with your local repair facility.  You chose to have your local repair facility complete the diagnosis and repair and declined his offer.  It is my understanding that your warranty cancellation is in process, and you should receive the refund in the coming weeks.  If you change your mind and would like for us to complete the repair to the vehicle, please let us know.

  Customer Answer

  Date: 05/12/2025

  I reject this as they have denied payment on repairs. 
  
  The warranty company denied payment and says they have instructions from
  Selling dealership that they are supposed to take responsibility for any mechanical/ engine failures. Covered part on my warranty but no payment from warranty company. 
  
  Have already paid 1400 the first trip and now having to pay 4600 on the second time in the shop

  

  Business Response

  Date: 05/27/2025

  We have nothing else to add in response to this complaint.  Please see our original response below:  

  I'm sorry to hear that you are having issues with the 2017 Jeep Wrangler that you purchased from our dealership.  As you are aware we sell all of our pre-owned vehicles AS-IS and allow the purchaser of the vehicle ample time to test drive the vehicle prior to purchasing.  During your finance transaction you were presented a Federal Buyers Guide stating that the vehicle was being represented and sold to you AS-IS, which you signed.  You were also presented with the available warranty options for the vehicle during this time.  You chose, and signed, to cover the vehicle with an extended vehicle service contract.  I understand that sometimes situations change, and customers can change their mind at a later date in regard to the purchase of these types of warranty products.  Therefore, we have initiated the cancellation of the extended vehicle service contract per your request.  Mr. ****** did offer for you to bring the vehicle back to our dealership for repair if you didn't feel comfortable with your local repair facility.  You chose to have your local repair facility complete the diagnosis and repair and declined his offer.  It is my understanding that your warranty cancellation is in process, and you should receive the refund in the coming weeks.  If you change your mind and would like for us to complete the repair to the vehicle, please let us know.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23193414
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership did not meet the terms of selling Honda Certified Pre-owned (2 Keys).When purchasing 2020 Certified Pilot, the dealership informed us that they had misplaced the second key for the automobile and would send it to us since we live 1h 45m away. A week after purchase, they advised that we would need to drive down and get key programmed.I shared with them that this was not a part of our agreement in the purchase of the car and is a time and monetary impact. I asked them to send the key to my local dealership and call them so they could program it at no change to me. They did not accept.Originally they offered to compensate gas and I shared that it was not acceptable as it would still take 3.5-4 hours roundtrip. Then on **** the second offer was a meal, as well as two future oil changes. I thanked them for the meal offer, but still not accepted as the 2 oil changes add no value because of the time/distance to get it. I reiterated my request to send the key to my local dealership.I followed up again on **** - no response I followed up again on ***** and received a reply advising I would receive a call with a plan on *****. No call was received.My resolution requested is for them to send the key to Shottenkirck Hondaon Hwy 72 and for them to be able to program the key at no charge to me.

  

  Business Response

  Date: 03/10/2023

  ******************, 

   I apologize for the extremely late response and I am sorry my team was not easier to work with. I will be happy to reimburse you for the cost of the key and programming at your local Honda dealership. Please forward me the bill once the work has been completed. Send to ********************************** ********************************** for reimbursement. Again sorry for the delayed response, let me know if I can be of anymore assistance

  Customer Answer

  Date: 03/12/2023

   
  Complaint: 18616897
  
  I am rejecting this response because:
  (below was sent to emails provided in BBB response)

  Good afternoon, I am following up per your response to the BBB complaint.  As stated in your reply there was a lengthy delay in response, based on this, in order to get my key that was supposed to come with the car I had to indeed take off work and drive back to Gadsden.  So while there was now no key replacement cost, I did indeed need to drive the 198 miles round trip.  I would like to be compensated the 198 miles at the National mileage rate of **** cents per mile for a reimbursement of ******.  The check can be sent to *************************************************************.  I hope this is option that can successfully close the complaint.   Thank you for the time and consideration.
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/31/2023

  I will be glad to send you a check today. 

  Customer Answer

  Date: 04/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************