We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Counseling

GulfView Counseling & Wellness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Counseling.

Complaints

This profile includes complaints for GulfView Counseling & Wellness's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GulfView Counseling & Wellness has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This occurred on Monday March 11, 2024. My son was unable to keep his appointment due to extenuating circumstances. It is the first one he couldnt make in time. With it being a Sunday the night before we were unable to give notice that soon because the business is closed. Instead of working with us and understanding the circumstances the therapist, *******, charged us. We both spoke with her. She refused to issue a refund even though it was her that was also rescheduling the appointment for her convenience as well as attempting to make it a telehealth visit. My son has text messages from the therapist to prove this. ******* also disclosed personal information to me about my son that should have only been between her and my son. HIPAA has also been notified.

      Customer Answer

      Date: 03/12/2024

      My son had to cancel his appointment for Monday, March 11th at 3 pm. He was unaware they needed a 24 hour notice but couldnt have given a notice that far in advance because they are closed on the weekend. We called that morning and the therapist ******* was completely rude and refused to give a refund which left me with less than 10$ in my account. He never received any service and did not have an appointment but they refuse to issue a refund. I am not allowed to cancel or reschedule for him (he is 17 years old). I tried to attach my bank statement but it wont let me and Im not sure how. It was a 130$ charge and he did not receive any service from this clinic.

    • Initial Complaint

      Date:02/17/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went for a session with ******* *****, ALC, NCC. I arrived early for my session and found the door was locked. I attempted to call the office a few times but only got voicemail. Another lady was there and also had an appointment. She had a young baby with her and it was cold outside. After 45 minutes, I left. I later received a call from ******* apologizing for missing the appointment and scheduled another. I went to the second appointment, ******* was late again but did arrive about 10 minutes late. It was later when my dad was notified by our bank that I was billed TWICE, once for missing my appointment and the other for the appointment that I had and ******* was late for. I texted and talked to who I believe to be ******* and informed her about the double billing. At no time did she offer a refund for her not showing up. We have tried on three occasions to have the money refunded to us. At no time has ******* made ANY attempt to refund the money or even return a phone call. After my dad made the last attempt to get our money refunded to us, the office manager called the police saying that my dad threatened them. His only threat was to go to the next step and contact the BBB or an attorney. I am very disappointed and am requesting a refund since no services were rendered and I was there.

    GulfView Counseling & Wellness is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.